Buying a used Audi from Evans Halshaw was great - Sunjay Singh made the experience very easy. He was helpful, honest, and no hard sell. The car was in great condition and the process was straightforwa... See more
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A much better experience than last time. Dealt with Finlay Hill & Rhys in the service department. Both very responsive in customer service. Some process improvements post sale - such as what to... See more
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The service team pulled out all the stops on getting my car done as quickly as possible knowing I had a long drive ahead. Diolch / Thank you :)
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PLEASE HELP Car in on Monday 10th for diagnosis and repair still won’t be ready until Monday or Tuesday 17th or 18th hopefully???. Parts arrived but no priority given to repair. Customer left witho... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Nash House, Sloper Road, CF11 8SE, Cardiff, Wales, United Kingdom
- 029 2038 7221
4.6
Excellent
540 reviews
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Reply from Evans Halshaw - Vauxhall Cardiff
Hi Monique,
We're so glad to hear you had a positive experience.
Evans Halshaw Customer Services
Jordan Back:)
Treating customers right. I had some money left from my previous car plan and Martyn transferred it to my new plan.
Nice conversation with the team and good to see Jordan back.
Car was also washed after my mot service extra bonus. This give me more time to get on with my flower arrangement hobby
Thanks 😊 team
March 14, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Susan,
It's wonderful to know that you appreciated the smooth transfer of your car plan funds and the friendly conversation with our team.
We're also delighted that Jordan is back and that your car was washed after the MOT service.
We're always striving to provide excellent service and it's great to hear that we were able to help you save time and get back to your flower arranging hobby.
Evans Halshaw Customer Services
PLEASE HELP LACK OF PRIORITY & COMPASSION
PLEASE HELP
Car in on Monday 10th for diagnosis and repair still won’t be ready until Monday or Tuesday 17th or 18th hopefully???. Parts arrived but no priority given to repair. Customer left without transport with hospital appointment to keep and wife with disability confined to house due to lack of transport.
Richard Baker
March 10, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Richard,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Katie Webb was fabulous with good…
Katie Webb was fabulous with good customer service and all was ready when I reached to collect the car.
March 13, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Aamir,
We're so glad to hear you had a positive experience and that you were happy with the service you received.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Katie helped us purchase our new car
Katie helped us purchase our new car, she was very helpful and the whole process was very smooth and easy. Thank you very much Katie
March 8, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Holly,
We strive to make the car buying process as smooth and easy as possible for our customers.
We will be sure to pass your kind words along to Katie.
Evans Halshaw Customer Services
Fantastic help from Katie ..
Fantastic help from Katie making purchasing our new car stress free and easy! Very knowledgeable and couldn’t help enough
March 4, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Mitchell,
It's wonderful to know that Katie made your car purchase stress-free and easy.
We appreciate your kind words and will share your feedback with Katie.
Evans Halshaw Customer Services
Quick MOT and Lovely Service
Dropped my car off in the afternoon, expecting not to collect it until the next day, but I had a phone call within the hour to say it was done! Lovely service, explained everything well for my first MOT.
March 3, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi,
We're delighted to hear you were so impressed with our service.
We strive to provide our customers with the best possible experience, and we're glad you found our team helpful and efficient.
Thank you for taking the time to share your positive feedback.
Evans Halshaw Customer Services
Drive shaft repair on Citroen DS7.
Kept informed throughout, while the car was being repaired.
February 24, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Alan,
We appreciate you taking the time to leave a review.
We're glad to hear that you were kept informed throughout the repair process.
Evans Halshaw Customer Services
Friendly and honest staff
Friendly and honest staff. Great customer service and work always carried out to a high standard.
February 21, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Nick,
We're delighted to hear you had a positive experience with our staff and service.
We appreciate your feedback and hope to see you again soon.
Evans Halshaw Customer Services
I bought a car from Katie on Sunday
I bought a car from Katie on Sunday. From start to finish the experience was easy and pleasant. Katie was knowledge, helpful and honest. I’d highly recommend her to anyone looking to buy a car. Many thanks for all your help.
Clare
February 16, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Clare,
We're thrilled to hear about your positive experience!
It's wonderful to know that you had such a smooth and enjoyable car buying journey.
We're so glad that Katie was able to provide you with the knowledge, support, and honesty you needed.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
The service department was extremely…
The service department was extremely helpful from booking to the time collected my car. Great communication throughout my experience.
February 18, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Nicola,
Thank you for your kind words!
We are thrilled to hear that you were happy with the service you received and the communication throughout your experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi,
We're happy to hear you had a positive experience with us.
Evans Halshaw Customer Services
Great experience
Katie was so helpful and answered every tiny question I had. It felt overwhelming at first but she made it all so easy and clear! Thank you!
February 16, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Alice,
We're so glad to hear you had a positive experience!
We appreciate your kind words about Katie's helpfulness and expertise.
It's wonderful to know she was able to make the process clear and easy for you.
Evans Halshaw Customer Services
I like the overall service and…
I like the overall service and efficiency. Very pleasant and helpful.
February 14, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Jack,
Thank you for your kind words.
We are pleased to hear that you found our service efficient and pleasant.
Evans Halshaw Customer Services
Five stars for Rhys Ebdon in Sales
Five stars for Rhys Ebdon in Sales, Jordon and Michael in the Service department. If we bought a nearly new car again, we would specify full service as part of the pre-purchase checks. After driving round the block a couple of times after purchase, we had to wait three weeks for the Service department to look at the car and find the fault was (hopefully) just that it was low on oil.
November 29, 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Ken,
Thank you for your review and for highlighting the positive experiences you had with Rhys, Jordon, and Michael.
We understand your disappointment with the delay in the service department and the inconvenience of waiting three weeks for the issue to be addressed.
We will take your feedback into consideration as we strive to continually improve our service.
Evans Halshaw Customer Services
Great efficient service
The service was carried out in a fast and timely manner. The staff were very friendly and helpful
February 5, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Allyson,
We're delighted to hear that you had a positive experience.
We appreciate your feedback and are glad to hear that our staff was friendly and helpful.
Evans Halshaw Customer Services
Clear and Consistent Serve
I was kept in touch daily regarding the fixing of my car. I was kept informed of all costs throughout the process. I even had my car cleaned!
February 4, 2025
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Mrs Hayes,
We're so glad to hear you had a positive experience.
We strive to keep our customers informed and up-to-date throughout the repair process.
We appreciate your kind words about our service and attention to detail.
Evans Halshaw Customer Services
Good experience
Katie was very helpful and responsive from first enquiry to final sale and made the experience comfortable and pleasant, both via email and in-person.
Dealer's overly pushy sales strategy for add-ons is slightly off-putting. Vehicle had barely enough petrol in it to get to petrol station which wasn't very impressive.
January 31, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Holly,
We appreciate your feedback and are glad you found Katie helpful and responsive.
We strive to provide a positive experience for all our customers.
We understand your concerns regarding the sales strategy and the fuel level. We will take your feedback into consideration as we continue to improve our services.
Evans Halshaw Customer Services
Katie was great
Katie was great. Polite, friendly and helpful. She even looked after our dog whilst we went for a test drive, which was really helpful.
We had a few early issues with the vehicle and whilst Evans Halshaw were easy to get hold of and have made reasonable efforts to resolve things, I don't feel I can give more than three stars because of a fair bit of inconvenience that I believe came from a lack of care. There's also a fairly consistent air of 'it's not our fault' within interactions, which is unappealing. It's all quite trivial really, but when you're paying a large sum of money for something, the discrepancies weigh a lot more.
To reiterate, Katie the sales executive gets 5 stars. I wish I could review her separately!
January 24, 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Cardiff
Hi,
We appreciate you taking the time to share your experience.
We're glad to hear that you had a positive interaction with Katie.
We understand your frustration with the early issues you encountered with the vehicle.
We strive to provide a seamless experience for our customers and we're sorry to hear that your expectations weren't met.
We'll take your feedback into consideration as we continue to improve our services.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Cardiff
Hi Lesley,
We're so glad to hear you had a positive experience.
We appreciate your kind words and will continue to strive for excellence in everything we do.
Evans Halshaw Customer Services
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