excellent cars Reviews 

Avoid this company at all costs. I spent £8000 on a car after having some amazing sales patter from Dave. Who would know what the truth was if it him in the face. I know have a repair bill of £2500, after speaking to the manager Noel about this what he did was to put the phone done half way through the complaint.

I’d give them 0 if I could. Absolutely robbing b*stards. AVOID AT ALL COSTS. Car broke within a week of buying it (for £3485) they prey on vulnerable people.

AVOID this dealership.

I Purchased a Peugeot 3008 from Noel in February 2024. I requested for the vehicle to be delivered to me (100+ miles away). I had spent a long time looking for an automatic car local to me- they do not exist unless you are happy with very high mileage or have a large budget!

I completed a video call with Noel on a Saturday where he showed me the car, stated there were no issues at all, commented on the perfect bodywork (no dents, scratches or imperfections) told me how the interior was ‘pristine’- this was a car that had been well looked after.
As my previous car had been written off in an accident, my hire car return date was fast approaching and I urgently needed a car. Noel mentioned the dealership usually works on a 7 day turn around for vehicles but he would do everything he could to get it to me by the following Friday (6th day from purchase). I then paid a £500 deposit for the car. After a few messages over the next few days regarding MOT/ Service/ Delivery the delivery was confirmed for the coming Saturday (7 days post purchase). Noel confirmed the car would be put through an MOT which would be advisory free (as it shows on the MOT website).
I took delivery of the car on the Saturday as promised. The first thing I noticed on the car was the big dent on the driver side back panel. The delivery driver was lovely, told me not to feel rushed checking the car over, to take my time and if I had any issues to contact Noel to sort.
Here were the issues with the car on first check:
Heads up display did not work (this was a major selling point for me)
Rear view mirror seriously unstable (after further inspection the mirror had been totally ripped off the windscreen which left a gaping hole in the glass- non repairable!!)
Damage to the bodywork around the boot area
Dashboard warning light- parking sensor fault (intermittent)
*These are things I contacted Noel about, however there have been some further issues.

Upon contacting Noel, he was straight away very defensive. His rely to my message was “This is why I insisted (he didn’t) you came to the dealership to view the car before purchase”

Now, the imperfections of an 11 year old car are not my main concern, had I gone to look at the car and saw the bodywork I probably still would have purchased it (had these been the only ‘faults’.) My main issue was the HUD not working and the Windscreen.
Noel insisted I return the car to him in Sheffield (I am based in the North East) so they could take a look - this is not something I am able to do. I work full time and have 2 young children, this aside, however, it would have been very dangerous to drive the car for 2+ hours at motorway speeds given the state of the windscreen (with my children also in the vehicle) I obtained quotes from local companies to come and replace the windscreen- Noel didn’t like this idea and said he would need to speak to his ‘boss’ (Noel is actually operations director of the company) the company is called S&N Motors- the ‘N’ clearly standing for Noel!! and when I called him out on this he tried to deny it. Noel wanted me to claim on my car insurance for the windscreen - luckily I don’t have windscreen cover! Finally the dealership agreed to pay a portion of the windscreen replacement as long as I signed a contract to state I would not go back to them regarding the other issues (I had verbally agreed that I would sort the other issues out) I reluctantly signed this contract as I felt pressured to do this, otherwise I would have been left stranded with a dangerous car. I then received a £350 ‘refund’ from the dealership.

The ‘freebies’ you are supposed to receive- 3 months tax and Sat Nav are also non existent. As previously mentioned there are further issues, mainly with the ‘pristine’ condition of the interior - it is definitely NOT pristine and there are things broken that I need to replace.

Also, this car should never have passed its MOT given the fault with the windscreen- had this been checked properly (it was clearly visible when looking at the area from outside of the car) it should have failed the MOT and ‘Excellent Cars’ would have had to replace this prior to delivery to me. Because of this I will also be formally reporting their MOT centre to the DVLA.

Noel tries every excuse in the book to get away with things, especially when he thinks the customer ‘doesn’t have a clue’. Thankfully I did, and I knew my rights.

Reviews that I had seen on autotrader were fine, but now having looked at other review sites, there are a lot very similar to mine. Have they possibly manipulated the autotrader reviews to make themselves took good?

Save yourself the hassle and DO NOT buy from these cowboys.

Buyers beware!
I bought a car from this garage in March 2022, I had issues from the moment the car was delivered, tried to contact the garage with no response, the car was constantly in the garage with issues and cost me a small fortune! I paid well over the odds for the car so I was sure that the car was clear on all checks which the garage assured me, I have just come to sell the car and have found out that the mileage was clocked back prior to me owning it which has left me no choice other than letting it go for scrap value, £5000+ wasted! AVOID AT ALL COSTS

Wish I had read reviews before going here, although I didn't end up getting the car. We had poor customer service from this place even during the purchase, so we decided to back out. After this we got threats of legal action and costs which weren't explained clearly when signing agreement, although they are there in print. Everything seemed ok at first, sat down after choosing car, paid deposit and signed agreement. The day after the finance agreement deposit was completely wrong and we tried to call for 2 days to sort it out, but no one was there to help. They just kept saying call back. They eventually tried to contact us 5 days after but by then we had changed our minds due to poor customer service. The correct finance amount came through a different company eventually without them informing us they had sorted it. They then started kicking off as they said they had got car ready, even though we had not accepted the finance agreement, which seems odd to me. They are now demanding £500 on top of deposit of £100 I paid, as it's in the small print of the agreement or we take the car. Funny thing is it says pay in 7 days or our legal team will be contacted, yet they don't tell you how to pay it, this is how poor they are! I had a few words with the person who wrote the letter and explained why we backed out. As of now he is going to call me back after talking to staff. Not sure what about though. End of the day we backed out due to poor customer experience. Even after paying £600 for nothing I still saved £1500 getting better deal through Bristol Street Motors due to the APR. Also got piece of mind as their customer service has been excellent. If they can't provide a good experience selling then I hate to think what the after sales would be like.

Steph was amazing very helpful informative and quickly helped me with my decision on my first car a big shout out to this dealership and this lady is amazing and got a great deal and a very good discount off my first car definitely recommend to everyone came in at lunch time and it gotta be the nicest dealership I have been to in previous months looking for my first car thank you again steph

If your desperate for a car.
Brought the car through car finance so only had the photos to go by on there website. They said I had to wait a week so it can go for an MOT and valet. Not to sure about the valet. Cigarette burns front passenger seat and two in the headliner. Aircon wasn't working so payed for a regas and pollen filter still not working. 12volt in the front isn't working sweats stuck under front passenger seat. Lots of marks and damage to the front grill, was told I would receive £45 for the 3 months road tax but never received. No jack, part service history. An it says free sat nav but none of that. Cracked rear indicator, plus looks like the drivers side door is bent with a gap. Alarm doesn't work. Little overpriced but needed a car for work. Ps the headliner is filthy and stained.

Please do not buy a car from here. I now release why they are reluctant to let you test drive cars before you buy. They want a £500 deposit to hold the car, without even testing it which they then tell you is non-refundable when the car is ready to drive. We bought a MPV which all the pushy sales staff gushed that it was a 'lovely car to drive'. When driving the car home it felt like manoeuvring a tank around corners, the steering was so stiff however I put this down to the car being bigger than I was used to and carried on. In the last 3 months of owning the car it has been into the garage at least 5 times costing nearly £600 plus another £1000 in other work which we just cant afford to have done. The DPF filter is constantly clogged and the car is in limp mode more often that it is in 'normal' drive mode. Various engine management lights are always on. I took the car back to the dealer in the first 3 weeks after it went into limp mode for the first time, they advised to take it on a longer run every so often to clear the DPF (again, I have never driven a diesel so went with their advice). Trying to merge onto busy roads such a motorways in limp mode to try and clear the filter has put me in dangerous situations a lot of times and we spent 15 hours trying to get the car home from Newquay in limp mode where it wouldnt go more than 50mph. We are in the process of having the DPF filter cleaned by the garage (another £350) and our mechanic also said the whole driving rack needs replacing (which is causing the stiff steering issue), the amount of repair works the car needs is more than we paid for the car.

The dealer also says they carry out a service before you drive the car away and has the cheek to log this in the service book. Its all lies, our service light came on shortly after buying the car. We did an oil drain and oil and air filter change and its the dirtiest filter our mechanic has seen in years so this obviously wasn't done by the dealer.

I no longer feel safe or comfortable driving the car and wish we have never stepped foot inside this place.

WORTHLESS!!!!!!! At first I was skeptical about the bad reviews, but after experience I completely agree with these people. I had made an appointment, for this I traveled a total of 4 hours, then no one is present at the building. Then after calling 10 times it will be picked up. Mister says the appointment was a "mistake" and Mister was not around. Then nothing could be arranged, so we could not be helped. Called mister a few more times and after a while my friend was called a rude person, while he only told mister that it's not possible how mister treated us (or actually how mister didn't deal with us). There are also cars for sale on the outside of the building, a Mercedes with flat tires, the doors of which were open when no one was there at all. So for anyone who wants to buy a car here. DO NOT DO IT!!!!

Bought a car last October from these charlatans and immediately had issues with it. Kept saying gear box fault, took it back to them under warranty. Still the same when we got it back. 7 months later gear box needs replacing as it is knackered. They have just fobbed us off constantly. Now opened a section 75 claim as we bought with a credit card. Do not buy from these they say they are Excellent Cars, but what they sell you is far from excellent and the service is horrendous.
Just an update on my situation. The car is a write-off. The cost to repair the car far outweighs the value. The garage has stated that the car should never have passed an MOT, as the break lines are rotten. The brakes are pitted and the gearbox fault was removed from the ECR to pass the MOT. I have started a civil claim against them and reported the MOT centre to DVLA and VOSA.

Bought a Mazda CX 5 from them. Wig mirror didn't work and kept making a noise as motor had gone. Got quote and they wouldn't just accept and pay for it to be fixed but offered to pay half. 11 months later car is practically unusable due to carbon in the engine. Emailed about it and not even a reply

Absolutely shocking, they sold us a car and we had it serviced the day after, and we ended up spending another £500 on the weak distorted break disks.
The knocking sound was a weak shock absorber mount.
Also a working radio and no windscreen jets.
But yet the car was tested the day before.
When we looked at the receipt is said sold with faults.
Very crafty as the dealer covered this up when we signed then quickly put it in an envelope.
Thankyou I had to put my kids in the unsafe car you conned me into buying.
If I could have given a zero I would have.

Bought a car - was promised the earth, full valet, brand new MOT, nothing too much trouble. Half way home the suspension failed. Turns out it has a fraudulent MOT certificate and they are not interested. DO NOT BUT FROM HERE. £8000 down the drain.

I purchased a car from this company in 2022 delivery day of my car it didn’t work , the car was broken and they sold me this car knowing that, took months of emails, legal advice, garage reports to get any suitable response from them they are a bunch of cowboys who cost me a lot of money. I was forced to make a positive review for them on auto trader in return for a partial refund. Do not purchase anything from them very dangerous way of operating a so called car business

Only thing Excellent about this garage is the name - negative reviews don’t get posted and they are not members of the motoring ombudsman - sold my 17 year old daughter a car that within weeks of allegedly being RAC checked MOT and serviced needed a new gear box clutch and had a historical oil leak and also needed a new battery.

If you are in the market for a second hand car give this place a miss - go to a reputable garage that is signed up to the motoring ombudsman.

Bought a car and wasn't made aware it was faulty. Was quoted £2000 to fix it, really dodgy car salesmen. Told me to get legal advise, took advantage of someone that didn't know anything about cars and avoid like the plague. Down a few thousand £££ because of these crooks.

I'd give no stars if I could!!!!!! Shocking!!!!! Do not buy from these!!! Cowboys!!!! All good till something goes wrong!!!! On way home my Vaxuhall Mokka over heated, did not take responsibility for it, said air was trapped has just had a service. Still kept happening, been in garage since Jan/Feb. Needs new engine has head gasket has gone, exhaust is hanging off and air conditioning don't even work or the heat. Also they put me 6 months car tax on, had no advantage of this, so it ran out with been in garage so long. Had to declare it sorn. Cost me so much in taxis. I have health issues and am classed has disabled. So had getting about for appointments has been so hard And they don't care one bit. I brought this car with my inheritance. Lost my money and lost my car. Feel like they is no end to it!! How they can do the too people. Needs closing down ASAP!!!! Have gone through trading standards and now off to court. And they are known to the courts and trading standards I have seen in reviews. Just waiting on a court date. They also go by S&M Motors. And Noel Palmer the director, he said it wasn't his company. So thought id ring back and ask who was? So phoned back and his staff gave him away. I was shocked!! But I was so happy, thank u for that information, that will help me so much in court and put phone down in me! !! He is part Ower, and says he is not!!! Lies and lies!!!!! Since i got my car they has been loads more bad reviews.
Its absolutely shocking! If u need to talk or we set up a group coz this can't go on, this needs to stop. Vicky Jackson on Facebook. Castleford

After purchasing a vehicle from ‘Excellent Cars’ I have made a complaint within a matter of days due to the catalogue of issues that have become apparent in such a short space of time - some so bad that the car should not have passed the MOT that they promised to conduct which hasn’t been completed - it is unsafe to drive. I have had to resort to seeking legal advice due to the lack of and unprofessional response, ignorance and poor service. The incident has now been reported to the Trading Standards and will be passed on further to the Car Ombudsman if I am not issued with a full refund within the 8 weeks. I would avoid the company at all costs and I certainly will not be recommending or purchasing from them again in the future.

Sold me a car with faults that shouldn’t have passed MOT

AVOID

Avoid Avoid Avoid
Purchased a car from them, following day it broke down and I was without the car for 6 weeks.
4 months later broke again and still waiting 6 months later, still don’t have the car back.
No contact via Excellent Cars sent a letter recorded delivery still nothing.