Explorer Travel Insurance Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be excellent and competitive, often noting it is better than other providers for the level of cover provided. The service is frequently described as great, with staff being helpful, knowledgeable, and providing a personal touch, making the process easy and efficient. People appreciate the quick and straightforward system for obtaining insurance, allowing them to arrange comprehensive cover for their holidays with confidence. While many customers have not needed to make a claim, those who have experienced quick and efficient settlements, often expressing confidence in the company's ability to handle claims effectively and without quibbles.

What people talk about most

Price

People report positive experiences with price, consistently finding competitive and reasonable rates for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, ease of use, and... See more

Claim

Consumers find the claim process to be ambiguous, with many reviewers fortunate enough not to have made a... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Holidays

Reviewers mention positive feedback about holidays, expressing satisfaction with the peace of mind provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more

Rated 5 out of 5 stars

It was my mother that put me onto Explorer Travel Insurance and I will 100% be using them again. It was dead simple to fill out the details online and I have been very impressed with Ian's communic... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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No recent history of asking for reviews

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4.8

All reviews

(441)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Decent price for the cover

I purchased a policy from Explorer as the price was competitive in regard to the cover I got with the policy. I will renew with them providing the price remains competitive. If it doesn’t then I will go elsewhere. I’m hoping I can stay with them but time will tell when my renewal comes up. Haven’t had to make a claim on the policy so how that’s handled is not something I can comment on at this time.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I didn't have to make a claim or anything but I can't fault my experience. Price and schedule was very reasonable, the process was intuitive and online, and I was kept up to date via email.

A great service, will use again.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Renewal Process

The person to whom I spoke to renew my policy led me through a process of reviewing my requirements which led to the offer and acceptance of a lower price than I had previously paid. The process was very clear and the person to whom I spoke was businesslike but friendly.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

The process is easy to obtain the kind…

The process is easy to obtain the kind of insurance you need whether short or long trips.
I have been extremely please when I renew mine each year for a long trip and they have always dealt with any insurance claims easily and fuss free. Highly reccomend.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Awful don’t bother!

I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me to have an ADHD assessment but it wouldn’t happen for several months. The agent said: We can’t cover this or renew your policy - Goodbye. Unbelievable as I haven’t even had a diagnosis! I ended up taking out a policy with Insure and go who were cheaper anyway and much more professional and understanding.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

An annual travel policy at a very good…

An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line companies were very excessive in comparison. Useful travel tips provided on a regular basis are a handy extra. All in all completely satisfied and will continue to renew with Explorer travel for future years.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I was so pleased to find Explorer…

I was so pleased to find Explorer Travel Insurance as they offered me such a good deal for my annual travel insurance. I checked against my existing policy that was about to expire and I saved around 30% on the previous year. So pleased🎉🥳Thanks

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

No fuss straightforward what I needed…

No fuss straightforward what I needed insurance at a terrifically fair price. Paperwork sent electronically and good communications and useful need to know updates. What more can you ask if your travel insurance provider. So I will be covering my next trip with Ian’s team! 😁

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely reccomend.

Took out with very short notice and it was really straight forward and a very reasonable quote. Very happy. Would recommend and definitely use again. Thanks!

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy
I was online looking for holiday insurance and found Explorer. Only a few clicks and few questions and that was done.
I’d recommend

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Professional company …

I have now bought two annual policies from Explorer Travel insurance, I have a few medical issues and Ian has provided a reasonable quote each time. Thankfully I’ve never had to claim, but I’m sure his service would be just as professional as his daily emails are.

June 21, 2025
Unprompted review

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