Explorer Travel Insurance Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be excellent and competitive, often noting it is better than other providers for the level of cover provided. The service is frequently described as great, with staff being helpful, knowledgeable, and providing a personal touch, making the process easy and efficient. People appreciate the quick and straightforward system for obtaining insurance, allowing them to arrange comprehensive cover for their holidays with confidence. While many customers have not needed to make a claim, those who have experienced quick and efficient settlements, often expressing confidence in the company's ability to handle claims effectively and without quibbles.

What people talk about most

Price

People report positive experiences with price, consistently finding competitive and reasonable rates for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, ease of use, and... See more

Claim

Consumers find the claim process to be ambiguous, with many reviewers fortunate enough not to have made a... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Holidays

Reviewers mention positive feedback about holidays, expressing satisfaction with the peace of mind provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more

Rated 5 out of 5 stars

It was my mother that put me onto Explorer Travel Insurance and I will 100% be using them again. It was dead simple to fill out the details online and I have been very impressed with Ian's communic... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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No recent history of asking for reviews

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4.8

All reviews

(441)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Annual Travel Policy

We have recently taken out our second annual travel policy with Explorer Travel Insurance. It is very comprehensive and takes into account my health issues. It was competitively priced compared to other big companies. Thankfully we have not required to make a claim. The owner sends regular travel updates and advice which is very useful.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good value Good service

This is the most approachable travel insurer we have found. They are always there for you and don’t mind answering any questions you may have. Their website is easy to navigate which is a plus for older travellers. Whats more can we say, they are good value and you get what it says on the tin!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to make a claim

I have had an annual policy with Explorer for 2 years. Simple to purchase and for a reasonable price.
When I was ill in March and unable to go away, it was very easy to complete a claim.The payment didn’t take long to process. Well done Explorer!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Have used Explorer a few times

Have used Explorer a few times, whenever I have called the staff have been really helpful.....I've even claimed just to missed cruise ports, was paid prompt no hassle, I've recommended Explorer to a few people, would not hesitate to use Explorer again for my holiday insurance.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Insure with confidence

I felt confident that Explorer had listened to all of my requirements and issued the appropriate policy. My renewal date is soon and I’m hoping Explorer can accommodate both myself and my husband.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

We have used Explorer for our travel insurance since we started going on cruises a few years ago. We have taken out an annual policy for the last 3 years. The price is always competitive and purchasing the policy online is very straightforward.
A couple of years ago we had to make a claim as due to bad weather several of our scheduled port stops were cancelled. The claim process was dealt with very efficiently and the claim paid in full. I was pleasantly surprised to find that on our next renewal the premium had not increased massively.
Definitely recommended.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Works for me and a local company

Not sure how I initially heard of Explorer a few years ago, possibly via a price comparison site. Noticed that the registered office was less than a mile from home, cost of cover was amongst the lowest so have used them since then.
Easy and quick to set up a single trip policy at the last minute which is important to me as my visits to Australia are made at the last minute.
Not needed to claim yet.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fair Price We got Explorer inurance because of…

We got Explorer inurance because of the fair price and the good reviews off people who unfortunately did have to claim from them. My husband has just turned 80 and its a pity that we are now unable to get Explorer insurance when this one finishes in October

October 1, 2024
Unprompted review
Explorer Travel Insurance logo

Reply from Explorer Travel Insurance

Thanks very much for taking the time to post your review. Just wanted to confirm that we are still able to cover customers aged 80 and above on a single trip policy. Best wishes, Ian

Rated 5 out of 5 stars

Really easy to obtain a quick quote

Really easy to obtain a quick quote. Covered my medical requirements at a very reasonable rate. Unfortunately not able to cover my wife’s complicated medical conditions with a policy however. Always updates information regarding latest travel news

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

First time booking with explorer travel…

First time booking with explorer travel insurance. Very competitive prices. Took out their annual insurance inc cruising. Really pleased with the service and their personal touches keeping you informed about all aspects of travelling. Defo use again.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Bought a multi use policy last October cheaper than some single use from other companies..so far we've had 4 holidays and just about to head off on our fifth 😀..we've never had to make a claim so that's a great bonus ...long may it continue to the end of this policy..It's all been very straight forward booking via Internet..we did have one question and it was answered straight away 😀 no fuss ...

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Explorer Travel Insurance is the only…

Explorer Travel Insurance is the only company I have used for the last four years. Its rates are extremely competitive. When I needed clarification about a policy, I was taking out, the agents were extremely helpful and polite. My husband and I are in our mid 70s and other companies proved to be far too expensive because of our age. It is my go to place when I need to take out Travel Insurance. I thoroughly recommend them

June 16, 2025
Unprompted review

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