Fabshopper Reviews 

Like other people on this site the customer service from Fab Shopper is not
acceptable. I ordered a jacket on the back of Bespoke because I thought Bespoke would have checked out their adverts! So having ordered the jacket it took 8 weeks to arrive. I ordered a mens medium size jacket for hubby's Christmas present. I'm a size 6 and it didn't even fit me!! Sent it back and paid another £3.99 for P&P for the replacement which was acknowledged on the 8th January. Several incoherent emails later they now tell me that it's lost and do I want a refund or a replacement....how can a company trade like this. I have spent so much time chasing this jacket that I am not going to give up and try again for a replacement. One wonders if it will arrive in time for the summer considering it's a winter coat, or perhaps I'll save for next Christmas!!!

BARGAIN PRICE. & EXCELLENT SELECTION.

Bought a GoGroupie deal which stated p&p £3. When I got to the Fabshopper checkout I was charged £3.49! Only 49p extra so no-one's going to argue but I wonder how many extra 49p's they've got away with!

UPDATE; Received a phonecall from them minutes later to apologise and refund 49p! Now that's what I call great service!

The process was simple to use, I am hoping the delivery will be of the same standard.

love this sight, have visited and bought items numerous times and will continue to do so in the future, many thanks.

This must be the most gliche-prone website on the net. It has taken heaven knows how many attempts to get through the ordering process. I normally experience no problems with any of the many websites with whom I deal.

I like shopping with you, cheap prices and good service. Would recommend to my friends :-)

I initially ordered a jacket, after seeing it on bespoke offers from my barclaycard, proceeded to buy the voucher (believing I was ordering the jacket), waited 2 weeks before realising what a numpty I was and I had only bought the code, not the jacket, still had to order that duh.
Tried to use the code following this revelation, however was dismayed to find it didn't work! Googled the company and saw how many people complained about them, with horror stories of how they don't read emails etc and was scared, as I attempted to call their call centre to find an automated voice saying office open ours are 8am-5pm Mon-Fri...it was 1pm on a Tuesday, however I took a leap of faith and proceeded to email them and received a response the next day, despite people complaining they never reply! So that was a result, just completed my order and will hopefully find the jacket at my doorstep in a few weeks time!

Hey,

I bought a lovely watch from Fabshopper. At a great price and fast delivery.
Love the price son the site with free shipping.

I ordered the wrong size jacket, they quicly organised an exchange for me.

Thanks Guys :-)

Very helpful and very quick in sending goods. Thought it would take longer due to xmas holidays but received my goods with in 48hrs. Would recommend them.

Got a kick ass jacket at amazing price. Quick Reply from Fabshopper with tracking so very pleased .

I would recommend anyone to shop with them as the prices are great and include free delivery.

Best Part is its tracked so i know where it is and that its on its way

Thanks again

Dave

Not very good on mobile, a bit complicated as well, also emailed for help 5 days later no reply.

Bought a jacket through bespoke offers. It took weeks and weeks to come through.
Eventually it came through and had Chinese import stickers on it and customs stamps.
I ordered XXXL, but is too small to even fit my friend who is a medium.
My experience is buy cheap, buy twice.

i ordered my jacket which i received early the quality was amazing . would recommend people to buy .

Just recieved my dress! The quality and price of produce was outstanding. Delivery was also prompt. Will definitely be doing my Christmas shopping from fabshopper.co.uk :)

Amazing bag just as described fast service.

I ordered a pair of shoes on the 27th of October 2014. At the time of writing this it is the 2nd of December 2014. After not hearing anything from them about delivery and ringing the number on the site, I emailed their customer services (on their site) on the 15th of November with the message
"To whom it may concern,
With regards to my order 100034006, on 27/10/2014, I have not yet received the goods. I am emailing to find out the status as it says the goods has been shipped.
Regards"

I received a reply two days later on 17th of November stating
"Hi there,
Standard delivery will take 20 working days from the date of placing an order.
I have seen in my system, item dispatched from our main warehouse and it is in transit now.
Thanks
Fabshopper powered by Freshdesk 23390"

As stated before it is now 2/12/14 and I am still waiting for my goods. This is making me highly nervous and I am on the verge of calling trading standards/police/watchdog as I feel I may possibly have been scammed. I've gotten in touch with my bank to warn them of any untoward transactions on my account. I have also been calling the number and have left a message on the answering machine.

I would recommend everyone stays away from Fabshopper as they are not fab. At the very least they are rubbish at customer service or just any kind of service in fact. On the other side of things it is one big scam and if so I shall be making sure everyone know about it.

Update 06/12/14

On the 04/12//14 I finally got a call from personnel at Fabshopper. We had a conversation where I was able to air my grievances. I received an apology and a partial refund for my trouble with my order. The time of writing this update is on 06/12/14. I am a happier customer even though I have a great deal of reservations about my order and their customer service as a whole. I have now received my goods, which arrived in good condition, so no qualms there.

As a result I won't be using or purchasing from fabshopper again. However when they did finally get round to rectifying the issues the customer service personnel was polite and pleasant.

After a very dodgy start when I complained as my items hadn't arrived after 5 weeks I had a call from a very nice lady who had assured me my items are on their way. I am sending her the email from a customer rep who told me my order was too old to investigate. I look forward (hopefully) to my goods now.

I ordered three game consoles early October via mighty deals. Was told by mighty deals that my products should be the latest with me on the 10th November. When I never received them I contacted mighty deals again and told I would receive them on the 13th November. I still did not receive them again. I contacted mighty deals for a refund which I still have had no response back from them. I then contacted fab shopper and spoke to a girl called lalita who assured me I should receive my game consoles in the middle of next week. I waited and still not received my delivery.

I have now been calling fab shopper phone number and no one is answering the phone. Looks like the owners have packed up closed the company and have done a runner with our money.

I have emailed them now which is a waste of my time because after reading all the reviews here that their customer service is so bad that I don't think I will receive a response either.

I have contacted trading standards regarding this company and shall be taking legal action against this company under the supply of goods and sales Act 1982.

I would never use fab shopper again and I urge others who are reading this review to never buy or use this company again they are bad news