After 2 years of transactions , monthly commissions paid, documents updated whenever something changed or requested, I’ve got an email that the account is terminated by the bank. No reason on email... See more
Company replied
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See what reviewers are saying
I've been scammed in trading online from a person that wanted my money trough an accont in Fidor Bank. I do not understand why the bank can't be abl o identify him or have any kind of tracking. Perh... See more
Account got blocked for no reason without any prior notice. After 1 week it got unblocked also without any email notification. Still haven't received an explanation on why was I not allowed to access... See more
Company replied
Fidor card allows more payments by card than the other bank or EMI cards I have. I will miss this bank, it’s a pity no serious actor could buy it from BPCE.
Company replied
Company details
Written by the company
Die Fidor Bank, gegründet 2009 in München mit deutscher Banklizenz, steht für innovative Produkte und Finanzdienstleistungen – vom digitalen Banking über passgenaues Affiliate Marketing bis zu individuellen Transaction as a Service-Lösungen.
Contact info
Sandstrasse 33, 80335, München, Germany
- 089-189 085 233
- info@fidor.de
- www.fidor.de
2.0
Poor
3K reviews
Hasn’t replied to negative reviews
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Questions via email are never answered …
Questions via email are never answered so far while if you call the support team, you stay in the line for hours and nobody picks the phone. Today the site is down and there is nothing to warn the clients when the site will get back or what is the reason for this probably maintaintenance interruption.
Other than this with the functionality i faced no other problems. Things are smooth and any technical problem i had was resolved after a few minutes.
November 22, 2017
Unprompted review
Bad or NO response to email.NO Video ID
Bad or NO response to email.
Tried to call them, disconnected after 36 minutes waiting.
NO Video Identifizierung. It simply does not work
November 13, 2017
Unprompted review
Worst digital account ever!!
Bad! Extremely bad!! Identification process SUCK big time! awful!! never seen such a thing!! unfortunately we cant give ZERO star
September 6, 2017
Unprompted review
Reply from Fidor Bank AG
Hi Fabricio,
we are so sorry for that.
Sure, we will check what happend here. So please send us an e-mail to info@fidor.de with your Fidor-ID you will find in your registration (after login into your account). We also need informations, about what is going wrong in the indentification process.
Thanks for your help and understanding. After your feedback, we will inform you as soon as possible.
Best regards
Your Fidor Bank
Great organisation and perfect support!
Great organisation and perfect support!
I needed support two times so far; in both cases I got instant email respons.
Well done Fidor!
August 11, 2017
Unprompted review
Awesome secure and fast
June 3, 2017
Unprompted review
Bestest onlineKonto ever
May 31, 2017
Unprompted review
Top Bank...alles in Ordnung...
May 28, 2017
Unprompted review
Modern online banking
Trustworthy, stylish and functional. Great online banking!
February 23, 2017
Unprompted review
Reply from Fidor Bank AG
Thanks for you feedback. It's Amazing :-)
Reply from Fidor Bank AG
Dankeschön, das freut uns sehr. Ihre Fidor Bank
Hopeless
A bank account that doesn't have an IBAN? Not really a bank account, is it? Requires you to send a scan of your passport over the internet? Customer security clearly not a high priority then.
March 26, 2016
Unprompted review
Reply from Fidor Bank AG
Hi Morris,
we understand your frustration. Unfortunately as we have only recently launched in the UK and are still developing our products and services are unable to provide an IBAN to customers.
This is of course very high on our list of priorities and we are working very hard to ensure we can provide this.
Regarding the request for identification, we are aware of customer feedback on the issue and have taken it very seriously. We realised that this may not have been the most appropriate solution and as such we have now developed an upload facility.
Your Fidor Bank
useless
End of last year I open a account with them all I ask for was the IBAN and SWIFT/BIC number to be able to receive money from abroad .
This is however to technical for them I still do not have it now more then 8 weeks on.
ON my online account it gives me the bank account and sort code but not the simple info every bank has iban and swift/bic.
Today they send me a email in my opinion threatening informing me if I do not give a scanned passport copy within 2 weeks they close my account.I have not even been asked to send them such before.POOR ALL I CAN SAY.I replied telling them if they are to unprofessional to supply me with what I need then I need not the account and therefore they need not my passport .Every legit bank has a iban and swift or bic end off
February 10, 2016
Unprompted review
Reply from Fidor Bank AG
Hello d.gessert,
Hello,
Please contact us via email at hello@fidorbank.uk in order to contact our customer service team and receive information regarding the services and products currently offered by Fidor in the UK.
Yours,
Fidor Bank Customer Service
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