First Choice Reviews 

Easy at least I found it easy and I’m not a person who normally books a holiday on the internet instructions and step by step guide was very helpful and understanding

The site was very ease to use, the options were easy to find and booking the holiday was effortless

First Choice were brilliant from start to finish with every aspect of our holiday.

So easy to book our holiday with first choice a great choice!

Booked, easy to use, didn’t experience any price rises during the booking unlike some agent’s websites. Simple.

Jessica Harvey was brilliant. Very supportive to aid in booking a holiday thank you so much for your help

All fine except the luggage allowance unclearness. The weight of the allowance should be mentioned. Otherwise easy and simple to make the web booking.

Recently booked an all inclusive break.
Due to the outbound flight being late, we actually missed our first evening meal. Then due to the time of our pickup for our inbound flight, we had to miss our last free lunch. So all in all, out of 4 days of all inclusive we were curtailed to just over 3 days!
No hint of compensation from them, nothing!

Having spoken with First Choice/TUI, they surprisingly said `it was quite common for the meals either side of hotel transfers to be missed'. Really?
Perhaps this is something that should be added to your online brochures?
And for future prospective travellers to bear in mind before booking?

May I add, that having travelled quite a lot in recent years, I've not encountered this problem with any other holiday package company!
And their flights are far more punctual!

Furthermore, our inbound flight was 2.5hrs late taking off. So in total we were at the airport for over 4.5hrs after arriving by transfer, with only a minor apology, and then limited food available on the flight home. Our outbound flight was 1hr late.
NB. From Google.
Analysis by air travel analytics firm AirAdvisor which tracks on‑time performance on thousands of flights found that only 57 per cent of TUI's services took off and landed within 15 minutes of their scheduled times, placing it at the bottom of the UK punctuality rankings!

No doubt, there'll be a repy to this critique usually made up of lengthy spurious waffle and denial!

Excellent service

Easy to find and book a holiday. Good value for money.

Very easy to navigate the online booking experience

Being able to book flights and hotel together makes it easier to organise a holiday.

We booked a group reservation one year in advance to ensure we could get accommodation. Five months later, we received a call stating that due to contract issues, we could no longer have the hotel (which the provider still advertises as available) — suspicious! They offered lesser and cheaper accommodation, which, following consultation with the other members of the traveling party, was not acceptable. First Choice was then contacted again, resulting in them confirming we could keep the original hotel and booking as there was a contract in place with the accommodation. We were happy with the resolution until that same evening, we were recontacted to say we once again couldn't have the original accommodation, and the reserve accommodation was also not available to us. No resolution and a total lack of communication regarding what First Choice intends to do. Inconsistent information, lack of due process, and questionable service. The saga continues... wish us luck, as we will need it when dealing with this company.

A very easy process from start to finish. Good clear information on the hotels, their locations and amenities. Love the 'availability' feature which shows the best prices throughout the month.

Absolutely 💯 fabulous Last Minuite Holiday booked All Inclusive 5* 7 Nights onlv £300 Tunisia 🇹🇳 😀 Hilton Skanes Monastir region

Paid £82 for 4 seats(return) from Newcastle to sharm. Upon payment confirmation, they have decided to randomly change our seats to end of isle seats ( paid centre and window to sit next to each other) didn't notify me until I checked in and now I cannot change them. I managed to change the return seats but still to not where we wanted to sit. I am extremely annoyed and stressed, paying that much money for something which we have not received. I have screenshots of the originally selected seats then the change that they have made (with NO warning ) happy to take the payment though! Not a happy customer.

First choice made booking my holiday very easily

Always easy to book and build my own holiday. Booked multiple times through first choice and everything has been excellent.

Booked a last minute holiday package just before October half term. Brilliant website and easy to navigate and filter. Got a great deal, ease of booking and the customer service was outstanding with representatives calling me a week before to check my flights and booking. I felt like I had a concierge at my disposal. Everything went smoothly, the TUI hotel was amazing and all the transfers were brilliant. I will absolutely be recommending and booking with First Choice again. Thank you for making everything so easy.