Flexspace Reviews 98

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and attentive, making the entire process smooth and stress-free. The facilities are consistently described as clean, modern, and well-maintained, with many appreciating the ideal locations and ample parking. The service is often highlighted as exceptional, with people noting the efficiency, clear communication, and overall value for money. However, some people were dissatisfied with certain locations, citing issues with management being rude, unhelpful, or frequently changing. There were also concerns about unexpected rent increases, poor communication regarding contracts, and problems with facility maintenance like flooding or lack of hot water. A few other people also felt that the provided internet service was unreliable and expensive, with slow resolution times for outages.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, approachability,... See more

Location

Users describe positive interactions with location, often highlighting the convenience and suitability of... See more

Facilities

Reviewers highlight positive aspects of facilities, often describing the spaces as lovely, clean, modern, and... See more

Service

Reviewers mention positive feedback about service, often highlighting exceptional support and... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the fees fantastic and the rent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have found our dealings with flexspace to be brilliant. Gary the site manger has been super from initial contact to site meetings and sign up. Everything was explained so we understood terms and co... See more

Company replied

Rated 5 out of 5 stars

We are an accountancy company called Bensiri Consultancy and we have occupied 3 of the offices in Newton Aycliffe for around 7 years and find the company professional and a delight to work with. A... See more

Company replied

Rated 5 out of 5 stars

Really enjoy renting with Flexspace. We are with Leah & Danny at the Deeside branch and they have always been helpful & supportive and made the whole process easy. We have several workshop units & an... See more

Company replied

Rated 5 out of 5 stars

I spotted this lovely modern office complex after I scoured the area looking for some office space. I rang the number and arranged a viewing of the available offices and units. The complex manager Ali... See more

Company replied


Company details

  1. Property Management Company

Information provided by various external sources

Choose Flexspace for flexible offices, workshops, industrial, warehouse and storage units across the UK. Grow your business with our help.


Contact info

4.2

Great

TrustScore 4 out of 5

98 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Modern clean secure office complex…

I spotted this lovely modern office complex after I scoured the area looking for some office space. I rang the number and arranged a viewing of the available offices and units. The complex manager Ali was very helpful and explained the differences in costings and what was included clearly. I settled on a private secure office but with shared facilities including toilets, kitchen, meeting rooms, vending machines, central mailroom etc. All I have to do is pay my monthly fee and everything else is looked maintained by a great maitenence guy, Colin. Very happy now settled and hope to stay long term. Clean, bright, modern and secure.

December 8, 2025
Unprompted review
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Reply from Flexspace

Thank you Darren for taking the time to share your experience with us. We’re delighted to hear that every step of your journey has been a positive one. It’s great to know that our team was able to support you throughout the process, and we’re thrilled that you’re happy with your new workspace.

Rated 5 out of 5 stars

A great place to work

We are an accountancy company called Bensiri Consultancy and we have occupied 3 of the offices in Newton Aycliffe for around 7 years and find the company professional and a delight to work with.
Ali the buildings manager is great, she is very easy to talk too if you have a problem and always finds a helpful solution.
The building is spotless and a great place to bring clients. If you do not rent a large room, these are available for hire should you need to bring clients in.
Also the location of the building is ideal and the parking area is large and well maintained.

December 8, 2025
Unprompted review
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Reply from Flexspace

Thank you for Bensiri for taking the time to leave such great review it's much appreciated. It’s great to hear that your experience at our Newton Aycliffe offices has been a positive one, and we’re delighted to know that Ali has been able to support you.

Rated 5 out of 5 stars

Cleaning Angels

I have been renting my office at Flexspace in Newton Aycliffe since March I can say Ali and the site staff always go above and beyond to help. Couldn't ask for a better service.

Highly recommend if you are looking for your own personal office space

December 8, 2025
Unprompted review
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Reply from Flexspace

We’re grateful you took a few moments to share your thoughts, Angela. Thank you for the recommendation and the feedback about Ali and the team at Newton Aycliffe - it’s great to know you had a positive experience.

Rated 5 out of 5 stars

Flexspace offers a good choice of premises for your business

We are in going into our 6th year at Flexspace Mansfield, always find the local managers friendly and helpful thank you Gary and Andrea. Units are clean and tidy with provided adequate facilities on a secure fenced and timed gated access.
Flexspace Mansfield offers a choice of studios to larger workshop style units. I would have no hesitation in recommending Flexspace for your business.

December 5, 2025
Unprompted review
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Reply from Flexspace

Thank you Phil for taking the time to write this review. We really value your feedback about Gary and Andrea, and it’s lovely to hear that everything working well for you at Mansfield. We appreciate your feedback and recommendation.

Rated 5 out of 5 stars

Great and Efficient Service from Leah

We are based in Deeside and quickly needed to upscale our office for new recruits, Leah was more than attentive. She organised our change of contracts and secured a new office in record time. Nothing is too much for her.

December 1, 2025
Unprompted review
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Reply from Flexspace

Thank you Nathan, for taking the time to leave this review. We really appreciate you sharing your experience with Leah, and it’s great to know that everything went well.. Your feedback is always appreciated.

Rated 5 out of 5 stars

Boughton industrial estate

We have found our dealings with flexspace to be brilliant. Gary the site manger has been super from initial contact to site meetings and sign up. Everything was explained so we understood terms and conditions and we genuinely felt supported by Gary in a way that would help us get our business going on the site as smoothly and successfully as possible!

December 1, 2025
Unprompted review
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Reply from Flexspace

Thank you Luke for taking the time to leave such a positive review, we very much appreciate it. And it's great to hear how Gary has been so supportive during your time with us at Boughton.

Rated 5 out of 5 stars

Really enjoy renting with Flexspace

Really enjoy renting with Flexspace. We are with Leah & Danny at the Deeside branch and they have always been helpful & supportive and made the whole process easy. We have several workshop units & an office and we're happy with all and if there are any issues they get sorted asap :)

December 2, 2025
Unprompted review
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Reply from Flexspace

Thank you Chloe for your positive feedback, it's a pleasure to hear that Leah and Danny has been helpful and supportive whilst you have been with us. We appreciate you taking the time to leave such a great review.

Rated 5 out of 5 stars

Easy to use

From start to finish the use of a FlexSpace storage unit was fast and simple. The facility to access the storage unit 24/7 is great. No key to worry about as the electronic lock is opened by an app on your phone for access to the building. I have had no issues getting to my unit in the year I have had storage with FlexSpace and any time I have contacted them they have responded on the same day. I would recommend FlexSpace for your storage needs any time.

December 2, 2025
Unprompted review
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Reply from Flexspace

Thank you Steve for your positive review and recommendation, we try to make the process as simple as possible and it's great to hear your experience with us was a good one.

Rated 5 out of 5 stars

Wow!! Thanks Leah. You did it!!

Wow!! Thanks Leah. You did it!!
Needed storage space near Ellesmere Port... Urgently! Found a Flexspace unit that offered location, size and cost that ticked the boxes. Challenge was getting the deal over the line in time for our container delivery. The request to Leah seemed unrealistic but she was determined to do a deal. She gave me the confidence she would deliver and she did. Leah was there with the keys and a smile on Monday morning as agreed. Amazing service. Truly appreciated. Thank you!!

December 1, 2025
Unprompted review
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Reply from Flexspace

Thank you David for sharing your experience with such positive feedback, we pride ourselves on working in partnership with our occupiers to get things done. It's great to hear how Leah was able to get you over the line!

Rated 5 out of 5 stars

Flexspace Ellesmere Port

I’ve been at Flexspace Ellesmere Port for over a year. Leah Whitley was extremely helpful with my initial move and with my renewal lease. Any questions or queries are about the site are dealt with promptly and professionally. The site is kept clean and for me very safe.

December 2, 2025
Unprompted review
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Reply from Flexspace

Thank you Neil for your positive review, we try to keep the process of being an occupier as smooth and simple as possible. It's nice to hear that Leah has been a help.

Rated 5 out of 5 stars

We moved into our Deeside unit in April…

We moved into our Deeside unit in April 25 as we needed more floor space. The unit itself was clean, tidy and well maintained. Leah Whitley is our representative from Flexispace and she has kept us up to date with any changes to the site and has proven very helpful and accommodating with any issues we have had such as installing a 3 phase electrical supply. She often pops in to see what we are up to and make sure everything is okay and gives us advice on other companies nearby we may find useful.
One of our main concerns at the last unit was poor car parking would often restrict our collections/deliveries. At the new unit all the roads are kept free from parking so that large lorries can easily access any of the units. So far it has been a very good experience.

April 17, 2025
Unprompted review
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Reply from Flexspace

Thank you Andy for your kind review, we're glad to hear that the move has made a difference. It’s wonderful to know Leah is able to support you so well.

Rated 5 out of 5 stars

Having Leah on site at Flexspace has…

Having Leah on site at Flexspace has made a massive difference, it is so handy to have a contact based on site and nothing is too much trouble, Leah is extremely helpful and I would recommend Flexspace to everyone.

December 2, 2025
Unprompted review
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Reply from Flexspace

Thank you Laura for such great feedback and the recommendation, we really appreciate it. It's great to hear about Leah and how she, and the wider team, have made a difference.

Rated 5 out of 5 stars

Straightforward and great value

This is my second time renting an office with Flexspace, and once again it’s been a simple, hassle-free experience — straightforward and great value.

A special shout-out to Kim, who is always a pleasure to deal with: friendly, approachable, and always happy to help. She’s brilliant at keeping things simple and offering practical solutions whenever needed.

Definitely recommend Flexspace if you’re looking for a hassle-free office space.

November 27, 2025
Unprompted review
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Reply from Flexspace

Thank you so much for taking the time to leave us a positive review, we always aim to make the process as smooth and straightforward as possible. It’s fantastic to hear that Kim has been able to support you so well on both occasions with us.

Rated 5 out of 5 stars

One big happy family in Northampton Flexspace!

Northampton Flexspace is a clean, modern and well maintained office space that offers excellent value for money to all kinds of small businesses. Manager Jacqui is attentive and looks after us all like a big happy family! I always look forward to coming to work in such a friendly and welcoming environment! Thank you to Jacqui and the whole team!

November 27, 2025
Unprompted review
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Reply from Flexspace

Thank you, Glenn, for your positive review, we really appreciate you taking the time to do so. It's great to hear you have had such a positive experience at our offices in Northampton.

Rated 5 out of 5 stars

Flexspace Northampton

Jacqui is a friendly and welcoming presence within the building, and as the Centre Manager in Northampton she is always on hand to assist with any queries efficiently and promptly. Her approachable manner and willingness to help create a positive environment for everyone using the shared space. Jacqui’s professionalism and consistent support are genuinely appreciated.

November 27, 2025
Unprompted review
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Reply from Flexspace

Thank you, Sarah, for your wonderful review, we really appreciate your kind feedback and are delighted to hear you had such a positive experience with Flexspace. It’s wonderful to know Jacqui was able to support you so well.

Rated 5 out of 5 stars

I've been renting a unit in Hersden for…

I've been renting a unit in Hersden for three years. As a sole trader my site manager has been fantastic and very helpful. Only would say as a sole trader and watching the budgets the phone and internet is expensive and mobile signal on the site is not very good.
Site is clean and helps we have 24/7 access .

November 8, 2025
Unprompted review
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Reply from Flexspace

Thank you for taking the time to share your feedback, it’s great to hear you’ve had a positive experience with your site manager and the facilities at Hersden. We appreciate your comments regarding the phone and internet services. These are provided through third-party suppliers, and we work to ensure they remain as competitive as possible while maintaining a good level of service. Unfortunately the mobile signal on site is out of our control, but we’ll continue to explore ways to support occupiers where we can.

Rated 5 out of 5 stars

Outstanding service from Gary Allan

Outstanding service from Gary Allan at Flexspace Dinnington!

We’ve been dealing with Gary Allan, the Multi Centre Manager at Flexspace Dinnington, and he’s been absolutely brilliant from start to finish. Every question we’ve had has been answered quickly and in full detail, and everything Gary promised has been delivered exactly as stated.

All aspects of the contract were explained clearly and transparently — no hidden surprises at all — which really gave us confidence moving into our new storage unit today. It’s been a smooth, stress-free process thanks to his professionalism and efficiency.

We can’t thank Gary enough for his help — a real credit to Flexspace! Highly recommend both Gary and the company. 👏

November 7, 2025
Unprompted review
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Reply from Flexspace

Thank you for your fantastic review. We’re so pleased to hear you’ve had such a positive experience with Flexspace, and we really appreciate your kind feedback and recommendation. It’s wonderful to know Gary was able to provide such great support throughout your time with us — he’ll be delighted to hear your feedback.

Rated 5 out of 5 stars

Professional, secure and value for money

I spent several weeks trying to find suitable storage for a number of items, which included all my camping gear.
After comparing various options Flexspace seemed to fit the bill. Professional, responsive, secure, reasonably priced, and as the name suggests...Flexible. I've switched from my original space to a larger unit. I've found all the staff to be accommodating, friendly and efficient.
I have no hesitation is recommending Flexspace to anyone wishing somewhere to store additional things, which aren't necessarily needed on a day to day basis

November 6, 2025
Unprompted review
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Reply from Flexspace

Thank you, Erica, for your kind words and recommendation. We’re pleased we could meet your storage needs and support you professionally when it was time to upsize. It’s been a pleasure working with you.

Rated 1 out of 5 stars

Unfortunately we had the displeasure of…

Unfortunately we had the displeasure of renting an office space from Flexspace in Dunfermline. I would ask all businesses to look elsewhere if sourcing a working space in Fife.

Several issues with billing, heating, plumbing, kitchen spaces etc. which were not resolved or consistently delayed. We were also consistently lied to from the mostly absent management team on top of this.

One example of during the tenancy we had warned of overflowing urinals next to us in the bathroom and this was ignored for months. This then led to an overflowing and flooding of our office with urinal water (Which was often full of urine as it did not drain). Our office was then saturated, warping skirting boards and the floor. We were then not offered any discount or a solution from the team for the disruption.

Subsequently months after this issue and many other issues we put our notice in and find Flexspace are charging us upon our notice completion with their standardized restoration fee (Over £600) (i.e. white paint and replacing carpets caused by their negligence, without any consideration of reducing this)

Please do avoid at all costs.

November 5, 2025
Unprompted review

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