Fred Perry Reviews 213

Honestly never felt the urge to write a review so quickly. Bought the women’s gingham tapered trousers. No wonder I couldn’t find a photo with an actual model wearing them. They would make anyone look like they were wearing a pair of pantaloons. Oh and not to mention how scared I’d be of catching fire. The actual material is awful. C’mon FP what’s going on. £130!!! You’re having a laugh and you’re having them sent straight back!

Pair of trainers bought from Cheshire oaks outlet, worn a couple of times and one tongue keeps riding down to the toe section. Contacted customer services and they said nothing they can do, even store couldn't assist as the manager wasn't in on the day I visited (no Deputy manager on the day with any responsibility?). I'll be staying away from this brand from now on.

Amazing service from the folks in the Manchester shop.

Quick delivery and well packaged. Very good.

I have bought online on a number of occasions, I have always found the delivery to be in a reasonable time.
I recently bought a coat which I had to return to exchange, spoke to Louise via online messaging responses were quick and she organized having a replacement sent to the nearest store so I could just go in and swap the item. First Class communication and felt like she did all she could to make the process easier.

Im a big fan of this company but the customer service very slow to answer

Terrible quality paid £85 for a jumper it's been washed once and is all bobbly the quality of the material is shoddy the customer service is none existent just wouldn't pay for that absolute tripe of a product again sort it out daylight robbery!

The quality of a jumper Bella Freud to Fred Perry was horrible shocking poor. 70 pounds for a jumper that I only used 3 time indoors and got holes on it already. The material is very poor. The jumper I bought from Primark are far more durable than some items from Fred Perry.

Terrible refund policy
I placed 2 orders in the beginning of March 2021. One for t-shirts, one for shoes. I had to return the shoes because they didn't fit. I kept the t-shirts. Although the track & trace of me return confirmed that my parcel was returned at their warehouse on March 5th, I still haven't received any refund. Multiple mails asking an explanation didn't result in a satisfactory answer, they say there are some delays because of Covid, but it really is unacceptable not having received a refund after almost a month! I am a frequent online buyer, and I almost never send parcels back. But one thing's sure: won't be buying anything at fredperry.com in the near future.

I ordered one from asos but never got it, a year or so later I then got one (gift) but I try to keep away fromm Fred Prerry, Stone Island ect because it is a football hooligan brand.

In terms of their service, no complaints, my sweatshirt was delivered well packaged and not a long waiting time. Unfortunately for my usual size L, it was enormous, so had to send back. Fairly hassle free refund using the CollectPlus scheme, just had to repackage the parcel and slap on the barcode that came with it and drop off at the nearest collection point, was able to track the parcel and received emails from both companies when my parcel was received and refund processed. Took a while for refund to get into my account however everything sorted within a week or so. Think I'll stick to buying in-store from now on

Fred Perry get a lot of bad reviews for their quality versus price these days but I have found quite a lot of good items for the price when they have regular sales. Delivery is always spot on too.

Poor, poor quality. Too much China. The quality does not match the high prices! Bad customer service.

So so. Sizes are a little off. Well, for me anyway. Maybe it was just bad luck but the shirt just about fits.

Bought a t.shirt; after one wash this has lost its shape. Label says made in China............very poor quality, & not what one would expect of this brand

Will not buy again

I returned two jackets totaling £300.00 last November. After a few weeks I enquired as to whether Fred Perry had received my returned goods. They sent me a photo of my returned box with two Asos pieces of clothing in the box, accusing me of getting confused and returning the wrong items! I returned two Fred Perry Jackets, and somewhere during transit someone has opened the box, removed my returned jackets and replaced them with two cheap Asos tops. I was absolutely livid when I received the email. I then contacted Collect Plus who did an investigation and contacted Fred Perry. Fred Perry confirmed to Collect Plus that my box had not been tampered with. Of course the returns box doesn't look like it's been tampered with someone has discreetly opened the box and stolen the items I had sent back. Fred Perry have refused to take any responsibility for this and have confirmed there is nothing they can do and have suggested closing the case. I'm now £300.00 out of pocket. I feel extremely angry with Fred Perry, as there seems little I can do about this. I was a regular customer of Fred Perry, however, I will never shop online with them again.

I bought a sneakers on 4th Jan 2021 and still today (20th Jan) didn't receive the package. The company doesn't communicate any change in the shipment process and I call more than 20 times to UPS to unblock the customs requirements. Poor shipment process and bad communication/information with customers. Loosing a client.

I've worn fred perry clothes for nearly 40 years and I've never had an issue with the company whether buying online or in their shops. I've just purchased a taped t-shirt and I'm very happy. Good service and quick delivery. Thank you Fred Perry

Made an order to the value of £215 way back in September
Returned the items to Fred perry for the order and my money never to be seen again
Got my credit card company involved showed them my evidence of no refund and they were no help either
Tesco if you’re wondering who
Thanks a lot fred perry for ripping me off to the sum of £215
Will still buy the clothes but never direct from them again
Absolute joke of a company run by cow boys

I brought a fred perry wallet for my brother in laws 50th birthday. He said that it started to come un done he only had it 10 months I contacted Fred perry they just said its an old wallet now. No replacement. After that no further action was taken by them then no response from them