Fred Perry Reviews 213

Made online transaction on 25th of December, still not had a delivery. I tried to call head office were I received someone shouting down the phone whilst repeating a generic line giving to everybody when they don't want to help.. the customer service representative then hung up the phone before letting me Finnish.. I then proceeded to make over FIFTY (50) calls back which were totally ignored... I am absolutely stunned. that that has to be the worst customer service I have ever encountered.. 50 calls! Been shopping at Fred Perry for over 30 year , I know all the workers at the Glasgow branch by name.. I won't be back shopping at Fred Perry! I shall take my custom else where in future..

It is totally unacceptable that I placed order on 15 Dec but still hear nothing from your side! You already missed the Christmas time and ruin my boxing date. I never ever bought from a so-call large brand but experience this kind of service! If you can't ship or no stock, please refund to me immediately. I am not going to spend my whole life in the same address and this is just a business trip. I will go to other country soon. Please give me an exact shipping date and expected delivery date. Otherwise, please full refund to my account!

This is my third time to send request!

Order: 119015448

Bought two items on line, they were delivered by Evri yesterday,as I was not at home it was thrown into the garden under the rain. Came back home the following day, so the parcel has been soaked wet for the all night. Tried to contact Evri, impossible even send an email, I then contacted Fred Perry , the answer of an associated Madibe, states that is the only option available....really???!! What about send it back to the warehouse??
Very disappointed.

This company doesn’t allow, in 2022, making gift wraps hiding the price.
I don’t talk about sustainability, I’m just telling you that this company doesn’t hide the price for a “gift” order.
Sustainability is another thing, this company ain’t customer centric.
Fred Perry was a good brand 10 years ago, now they’re just a company like another one…. Poor them!

Louise @ Ingram Street Glasgow was bloody iconic!!

T-shirts look and feel amazing!!

Thanks for a great experience in store. Felt a million bucks. Happy holidays from the Teddy Bear :)

Large selection of polo shirts. But the young consultant girl was poorly versed in the assortment. But still we bought 3 t-shirts and were satisfied with the purchase

I guess like all things in the world of fashion, the quality of our garments is diminishing by the season.

Roll past 25 years of this item in my wardrobe and I can show you 3 shirts with 3 different types of material quality. With every new year, the shirt got lighter. Now it's almost spit-through in weight.

BUT,

They'll stick fleece you for $275 for the badge. Made in England is why I thought it was still going to be a quality item.

I was wrong.

Brought a Fred Perry jacket, was almost £200. Once wearing it found the quality to be abysmal. Had the displeasure of trying to use the hood this morning, could fit my hard hat under it it is that big and no way of tightening it so worse than useless. Lots of loose threads on the jacket too. Jacket is now in the bin. Cheep and nasty with a large price tag

I used to wear Fred Perry shirts in my youth (50 years ago) and while in London fancied going to one of their shops to buy one. I went to the Coal Drops Yard shop, but wished I hadn't. At opening time, the shop assistant ambled over with his coffee, looking very disinterested and sullen. I said good morning to him and he ignored me, turned around d and then sat behind his desk continuing to ignore me. Did I buy anything? Of course not, and I won't. What a waste

I made an online order on fredperry online store in KSA on 30 July with 1-3 days delivery thru Aramex (4 products). This is at a time they’re running adverts all across social media and google.
I got a human-written email on Aug 1 from their CS saying that my order will be dispatched in 3 shipments but with no single AWB tracking or even timelines.
They created 2 AWBs which i was notified about by Aramex (nothing by their CS or their poorly built website) and surprisingly each coming from an outlet store from all across the country!
One product got received out of 4 orders items on Aug 4.
Today is Aug 8, and i have no single update about the remaining 3 products.
Ironically, one AWB with Aramex (no. 47892983320) created since Aug 1 is still showing parcel to be dropped off by FP to Aramex courier.
Emails going back and forth with their CS who have no authority or visibility on operations except apologizing and claiming they’re escalating!
Clearly, a business run by amateurs who know nothing about consumer journey!

Hi
I ordered twice because my first order confirmation got latte so I ordered again may be i missed first from fred perry USA i got only confirmation mail but till now no clue about package i mailed so many times to customer cate only i got complaint number
And they helpline number which i got in google is also take u to some medical place

Scammers! Do not buy from this scammers! I paid a lot of money for an order that the courier says delivered but I have not received anything! He took a picture of a box in front the door when there was no one at home and he claims he left it outside my house altough we haven't received anything! Now they are taking the p*** of me as a customer and they keep saying it was delivered altough they can't prove anything!

Ordered a Made in England Polo Shirt on 11th June and normally would take a couple of days to arrive. Monday 13th the courier said they had received it and Wednesday 15th the courier said it was delayed. Raised a concern with Fred Perry on the 18th as I hadn’t heard anything from the courier and got a response from FP on 20th saying they will raise an investigation with the courier and would be back in touch with me shortly. Still no response by 21st so emailed FP again. FP replied on 22nd saying they have escalated the issue with the courier saying they normally require 48hrs for a response. Why don’t Fred Perry do the decent thing and send me another polo shirt, next day delivery with a different courier, you’ve had my £85 after all.

After I got some size M of polo shirts shrank decided to buy a bigger size (L) and, once again, was fooled and the shirts shrank almost 2 sizes. Very low quality for the price charged. Never more.

Beware ordering mens peg leg trousers. Pictures on the website show them featuring turn-ups, pleats, rear flap pocket and slanted jet welt pockets. The pair of trousers I received had none of the features listed above...£160 for something very ordinary. Poor effort Fred

This people has no clue and are useless. Item never shipped and they are unable to address my enquiries to get my money back.

Trainers are really poor workmanship looks like they were made in an Indian sweatshop. Going downhill fast this brand, stay clear.

Ordered a polo from Fred Perry site, washed and dried as instructed, shrunk. Emailed them, not interested said it was a “special” cotton that needs TLC and said to try and reshape it. Not gonna “reshape” a polo to two sizers bigger are you. Wonder if they can reshape my wife’s A1 into A6?
It’s a completely different size that now fits my 12 year old son. I phoned them a dozen times, no one there.
My advice to anyone is if you don’t mind spending good money on a polo to wear once buy a Fred Perry polo.

I ordered a jacket from Fred Perry on the 26th December 2021. It has still not arrived on the 18th January 2022 with various excuses made. The response from both Fred Perry and Hermes has been shocking.

Update - Fred Perry have now sorted a refund - many thanks Max

Ordered a t shirt in august with a two day delivery received it today 23 September.Only contact you have is email and as you can see that works a treat never again.