We have been so lucky that, we choose freedom mortgage and protection services for our first time home.. we have been greatly advised by Richard with his clear guidance and different offers from lende... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Richard and Suzanne were absolutely fantastic and made my first time buyer mortgage process incredibly straightforward. They clearly explained everything and worked tirelessly, including some late eve... See more
Company replied
Richard and Suzanne helped us secure our mortgage as first time buyers. We didn’t really know what to expect having not gone through the process before but all of our questions were answered. With one... See more
Company replied
Fabulous, first class service from both Suzanne and Richard. From initial application of mortgage, through to Help to Buy process, myself and my partner were both fully updated and any queries or ques... See more
Company replied
Company details
Written by the company
Friendly, professional mortgage and protection advice. Whether you are a first-time buyer, moving home, looking to remortgage to reduce your monthly payments or considering buy-to-let, we can help you. Freedom Mortgage & Protection Services was established with a clear goal: to offer clients expert, trustworthy advice combined with an exceptional level of service, to give freedom and peace of mind to know that you and your mortgage are in safe hands. Based in Ashford, Kent, we are mortgage brokers who provide professional mortgage and protection advice to clients looking to purchase or re-mortgage properties all over the U.K. We are specialists in finding lenders who will meet your needs for a mortgage and can access some deals not available directly to the public. So, whether you are a first-time buyer just starting out, looking to move, have complex income, limited self-employment trading history or are looking to purchase a non-standard property construction, we can help.
Contact info
28 Caesar Avenue, TN23 3PZ, Ashford, United Kingdom
- 0800 77 20 147
- info@freedommortgageservices.co.uk
- www.freedommortgageservices.co.uk
4.9
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Freedom Mortgage- Freedom from stress and anxiety !!
Richard - He is the Brain behind all the works and ensures you get the best deal available in the market. Not only mortgage deals , he will even help you understand the legal works related to your property. Highly accomplished and intellectual advisor , always considering your requirements.
Suzanne- If her calls were recorded , they can be easily used to train people what customer engagement and updates mean. Highly customer centric and one of the nicest persons to talk to.My application got delayed twice due to the builder , but the way she handled both the builder and my concerns are impeccable. She will update you no matter what and will ensure you do get through :)
September 21, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Thank you so much for your amazing review - really must put that cheque in the post! :) :) :) Seriously though, we are both delighted to know that you will be spending your first Christmas in your lovely new home and that we played a small part in making that happen. We thank you for your kindness and wish you every happiness. Keep in touch!
Excellent Service and I will highly…
Excellent Service and I will highly recommend their service. I got the very extensive support from Freedom mortgage during my home purchase. They helped to fill up all necessary documents required for mortgage and Help to buy applications. They were very timely and always reachable.
September 15, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Thank you very much for the kind compliments - we do our very best to make sure our clients feel supported throughout the mortgage application process, which can be very daunting when it is your first time!
Best Mortgage Advisors!
If you want the best mortgage deals and best customer service that you can experience, want some one who listen and understand your situation and get you the best deal tailored just for you, you have to choose freedom mortgage. Richard & Suzanne can get you the happiness you want. Thank you guys!
September 10, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
There can be no greater compliment, to know that we have played a small part in helping you and your family start making amazing memories in your lovely new home. Thank you for your lovely comments.
Richard and Suzanne are two of the…
Richard and Suzanne are two of the nicest people I have ever met. They have made this whole process absolutely easy. I have never had to call them they have kept me informed the whole way through. The sincerity of their promise is second to none. If you need a mortgage I couldn't recommend anyone better. Thank you Richard and Suzanne for making my dream a reality.
August 19, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Hi Jo - we are beyond delighted to have been able to secure a mortgage for you so you can buy your first home. We never give up and will go beyond the extra mile to do everything we can to make home ownership dreams come true. Thank you for your kind words, it means so much.
Kept me fully informed throughout and…
Kept me fully informed throughout and saved me a lot of time.
August 12, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Thank you for taking the time to provide such positive feedback regarding our service to you. We look forward to looking after you again in the future!
A prompt reply to my inquiry
A prompt reply to my inquiry. Most helpful and informative; demonstrated excellent knowledge and experience in their field. Friendly and empathetic to my circumstances. Achieving my Mortgage was effortless and painless on my side. Highly recommend Freedom Mortgage & Protection Services Ltd. Anemarie.
August 11, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Thank you very much for your kind feedback. We are delighted to know that we made the process effortless and pain-free! :)
Freedom Mortgages - A friendly and reliable service
Richard did a great job in exploring and advising what options were available to us, and took time to guide us through what to expect of the purchase process as well as the potential timelines involved.
After the initial advice stage was complete, Suzanne took over managing the process to ensure everything ran smoothly. She was polite, excellent at communicating, and ensured any issues or queries that arose were swiftly addressed.
Thank you to the team for supporting us through the process so far, and we would recommend anyone looking for a personable and professional service to use them.
August 6, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Thank you so much for taking the time to leave us a review. We really appreciate your kind comments and positive feedback. The process of applying for your first mortgage can be very daunting so we pride ourselves on taking the time to make sure that all our clients feel comfortable, confident and informed every step of the way. Thank you for allowing us to play a small part in purchasing your very first home together!
Professional and dedicated to giving you the best outcome.
Dear Richard & Suzanne,
Thank you for providing us with an excellent service and helping us to move to our new family home, especially during these challenging times. You communicated to us throughout the process, giving us reassurance and sound professional advice. We could not have asked for a better service.
Lucy & Ben
August 4, 2020
Unprompted review
Reply from Freedom Mortgage & Protection Services Ltd
Hi Lucy - it's been our absolute pleasure to help you , Ben and the family to secure your mortgage offer for your beautiful new home! We are very much looking forward to the house-warming party! Thank you so much for your kind comments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.