Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
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Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
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Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
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New Suite - Impulse Purchase
We have purchased furniture from Furniture Barn before and went to the Grantham store to collect a piece of furniture that we had already paid for to add to an existing range in our home. Furniture Barn had contacted us via telephone; informing us that our item was now available; as the stated lead time had promised, ready for collection.
Before collecting our item/s we spoke to the Sales Assistant (Sharon) informing her that we had come to collect a piece of furniture and took the opportunity to look around the showroom. We were not intending to purchase a new suite but were impressed with the range, quality, comfort and price of the suites. We chose to purchase a new suite opting to pay for it interest free over 30 payments with an estimated delivery date of the end of July. After paying the initial 10% in the showroom that day, Sharon confirmed that she would send me an email for us to set up the rest of the Finance Agreement with the supplier.
Our original purchase was brought into the showroom, the box containing the mirror of our purchase had already been opened and checked by the store. Sharon and (I believe) the Store Manager, helped us to load the boxes into our car.
When we got home, after taking a few measurements I became concerned that the new suite did not allow for the Christmas tree in the room. I immediately phoned Furniture Barn and spoke to Sharon who amended my order reducing the size of one of the two settees.She confirmed that she would send another email with the 10% deposit I had already paid applied to a new reduced amount sales invoice. I re-read the sales order then I called Sharon again to check that the stitching on the suite would be the same colour as the fabric, Sharon assured me that it would be the same.
As agreed, Sharon sent the re-calculated sales invoice email. Before completing the Agreement I noticed that the new figures were 20p short;in our favour; so I called Sharon and made her aware of this.
I have now completed the online Finance Agreement, which gave me the option to not share my details with other companies, being informed instantly that I had been accepted. I excitedly await the delivery of my new suite.
May 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi Caroline!
Thank you for your review!
We are delighted that you are so happy with your order - We certainly aim to please!
If you happen to take photos of it for social media then please feel free to tag us so we can check it out too! #furniturebarnUK
Kind regards
Mike
Customer Service Team
Excellent customer service
Excellent customer service. Delivery drivers friendly an chatty did a superb job erecting all the furniture for both bedrooms including bed. Highly recommend the furniture barn the staff at doncaster were friendly and helpful.
May 2, 2018
Unprompted review
Reply from The Furniture Barn
Hey Kerri!
Your feedback is very much appreciated!
We are so happy that you like your new furniture and that you were happy with the drivers efforts!
If you'd like to show off your new furniture on social media don't forget to tag us with #furniturebarnUK so we can check it out too! :)
We hope to see you again.
Kind regards
Mike
Customer service team
Doncaster 1 Birmingham 0
In store at Doncaster staff were excellent. Hiccup with delivery and Birmingham centre were not so helpful on phone when delivery didn’t arrive having taken day off work however again Doncaster staff were more helpful and fitted delivery in as first call 3 days later. Love the furniture and delivery man was great
May 1, 2018
Unprompted review
Reply from The Furniture Barn
Hello Mrs Boswell,
Thank you so much for your review!
Please accept our apologies for the delivery issue. Glad we got that sorted for you in the end.
We really hope you enjoy your new furniture! Please feel free to tag us in any photos you may upload to social media with #furniturebarnUK
Hope to see you again!
Kind regards,
Mike
Customer Service Team
Staff were excellent during our three…
Staff were excellent during our three visits to the shop.
The showroom was laid out well.
The delivery was on time and very efficiently carried out with care.
Very happy with it all.
May 1, 2018
Unprompted review
Reply from The Furniture Barn
Hi James!
Thanks for your feedback!
We are so happy you love your new furniture!
Feel free to tag us in any photos if you upload them to social media so we can see too! #furniturebarnUK
Glad you liked the store! We hope to see you back in sometime!
Kind regards
Mike
Customer Service Team
Fabulous collection of furniture and…
Fabulous collection of furniture and THE most helpful staff - bought a desk and chair - brilliant quality and design
April 30, 2018
Unprompted review
Reply from The Furniture Barn
Hey Sharon!
Thanks for that awesome feedback!
Really glad you like the store and staff!
If you upload any photos to social media be sure to tag us so we can check them out too! #furniturebarnUK
Enjoy your new furniture!
Hope to see you again!
Kind regards
Mike
Customer Service Team
Oiling needed
Disappointed to find furniture needed sanding and oiling - not warned about this when buying.
April 30, 2018
Unprompted review
Reply from The Furniture Barn
Hi Barbara!
Thank you for your feedback.
Apologies that you are not satisfied with your new furniture.
IF you would like to contact our friendly Customer Service Team on 0121 600 5464 we can investigate this for you.
Kind regards,
Mike
Customer Service Team
delivery guys were excellent
April 29, 2018
Unprompted review
Reply from The Furniture Barn
Hi Rosalind - thank you for taking the time to let us know!
Very pleased to hear that our delivery team were so good. Next time if you remember their names - do let us know so we can pass on your feedback!
In the meantime, if you upload any pictures to social media of your new furniture - please tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Reasonable quality but experience let…
Reasonable quality but experience let down by missing bolts and supplied screws too short to do the job. Had to supply my own to finish construction!
Instructions poor and parts not labeled top/ bottom etc
April 28, 2018
Unprompted review
Reply from The Furniture Barn
Hi Alex,
Thanks for leaving a review.
I apologise for the issue regarding your furniture.
We have taken your feedback on board for investigation so thank you for your input.
If you have any additional queries please call our Customer Service Team on 0121 600 5464.
We hope you enjoy your new furniture!
Kind regards
Mike
Customer Service Team
The furniture is excellent and very…
The furniture is excellent and very good value but very disappointed with the length of time everything takes to come. Every time we are given time guidelines and it has always been a couple of months late. Having said that the shop is staffed by excellent friendly and knowledgeable staff and I do far prefer the furniture from there.
April 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi Keith,
It is so disappointing to hear that we've let you down on lead times.
Without knowing the ins and outs of your order - I can only apologise that there was extra delay but do hope you were kept well informed along the process.
We take all this feedback into helping improve, so really appreciate that you've taken the time to let us know.
Please do think of us for your next furniture purchase and let us prove to you that we've taken all your feedback on board :-)
Many thanks,
Harry Customer Service
Customer Service
Excellent service from in store right through to delivery. Lovely solid furniture, looks great in my living room.
April 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi Vicky - please upload a picture to social media and tag us in so that we can see #furniturebarnUK
We'd love to see how fabulous it looks!
Thanks a lot for taking the time to leave this review and hopefully see you in one of our showrooms again soon
Many thanks, Harry Customer Service
Nice shop,friendly helpful…
Nice shop,friendly helpful staff,delievered from warehouse on time ,very courteous delivery drivers excellent ,would definitely use again thank you
April 26, 2018
Unprompted review
Reply from The Furniture Barn
This is lovely to hear - thanks Iain!
We really appreciate you taking the time to leave this review and glad you enjoyed your experience.
Remember if you post any pictures of your new furniture up on social media then please tag us in so that we can see #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
Only complaint I have is that 1 item…
Only complaint I have is that 1 item was not delivered. The delivery driver didn't seem to know anything and said it must be on its way, when I rang the delivery place (not the shop itself) to see what had happened they say there was a delay with it but nobody had informed me of this, not a problem but when they said it would be another 4-6 weeks for it to be delivered makes me think the item wasn't ordered in the first place which again not a major problem but would have been nice for them to be honest!
April 26, 2018
Unprompted review
Reply from The Furniture Barn
Hi Clare,
I think you are being more than understanding about this situation.
First and foremost apologies that there has been an issue.
I do hope that the delivery of your final item has now been confirmed. If you have any questions or queries at all please do not hesitate to contact us on 0121 600 5407
Many thanks,
Harry Customer Service
The staff at Furniture Barn were really…
The staff at Furniture Barn were really helpful and delivery was perfect. The delivery men were amazing put everything where I wanted it and took away all the packaging. Very pleased.
April 26, 2018
Unprompted review
Reply from The Furniture Barn
Hi Jan,
Truly excellent to hear!
Thank you for letting us know :-)
If you upload any pictures to social media then we really want to see - just use the the follow tag #furniturebarnUK
We look forward to seeing you in one of our showrooms soon!
Many thanks, Harry Customer Service
Enjoyed looking round the Doncaster…
Enjoyed looking round the Doncaster store and the help given by the staff.
Home delivery was made and well packaged. We are well pleased with the experience.
April 26, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr and Mrs Hemsworth,
Big old store isn't it? Plenty of furniture to have a good look at :-)
Glad you have had a great experience and thank you very much for taking the time to leave this review.
If you happen to pop any pics up on social media then please do tag us in so that we can see #furniturebarnUK
Many thanks, and look forward to seeing you in Doncaster again soon,
Harry Customer Services
Excellent service
Excellent service. We've bought several items of furniture, all of them have been great quality, we would have no reservations about buying anything else.
April 26, 2018
Unprompted review
Reply from The Furniture Barn
Hi Kevin,
Thank you very much for leaving this lovely review!
We really appreciate it and really glad that you've enjoyed your experience with us.
If you happen to take any pictures and upload them to social media, then please do tag us in so that we can see #furniturebarnUK
We hope to see you in one of our showrooms again soon!
Many thanks,
Harry Customer Service
I would Highly recommend visiting
I have 6 pieces of furniture that I have bought this year and last. Fantastic quality the prices are very good and the service and delivery brilliant. Thank you Very helpful at the Doncaster store
April 25, 2018
Unprompted review
Reply from The Furniture Barn
Hi Patricia,
Thank you so much for leaving such good feedback!
We are so delighted you are happy with your new furniture!
If you fancy showing off your new goods on social media then please feel free to tag us via #furniturebarnUK so we can check it out!
Hope to see you again soon!
Kind regards,
Mike
Customer Service Team
The instore service was very good
The instore service was very good, the lady that dealt with us in store was pleasant, informative and helpful. Not pushy at all.
The only problem was the delivery for the bed we ordered. Quoted 4 to 6 weeks, which came and went. Eventually up to 10 weeks. Problems on the delivery date too when we were contacted by the delivery staff and given a slot of 3pm to 5pm. This also came and went. Eventually spoke to one of the delivery staff who told us that due to traffic problems they would not be delivering on that date. Remonstrated with the person over the phone, but to no avail. In fact his attitude was appalling, didn't care one jot. Bed finally delivered 3 days later and, on this occasion, delivery staff couldn't have been more helpful. So, overall a good experience tarnished by one employee. Would I use Furniture Barn Doncaster again? Yes
April 24, 2018
Unprompted review
Reply from The Furniture Barn
Hi Keith!
Thank you for your feedback!
Please accept our most sincere apologies with the delivery issues. We are glad they got resolved in just a few days.
We hope you enjoy your new furniture!
If you like, please feel free to post some photos on social media and copy us in the hashtag #furniturebarnUK
We hope to see you again!
Kind regards
Mike
Customer Service Team
Excellent service
Excellent service. Arrived on time within given slot. Well made stylish piece of furniture.
April 22, 2018
Unprompted review
Reply from The Furniture Barn
Dear Mr and Mrs Rees,
This is wonderful to hear!
Thank you very much for taking the time to let us know :-)
If you happen to take any pictures of your stylish piece of furniture and upload to social media - please tag us in so that we can see! #furniturebarnUK
We just love to see where our furniture ends up!
We look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
Excellent quality and service
Excellent quality and service. Delivery drivers really helpful too.
April 21, 2018
Unprompted review
Reply from The Furniture Barn
Hi Kay,
Thank you for letting us know!
Happy to hear that your experience has been as you expected.
If you pop any pictures up on social media please do tag us in so that we can see #furniturebarnUK
Many thanks,
Harry Customer Service
Lovely furniture if you can wait half a year
Was told the furniture would take 3 months.
After 4 months I started calling. Was told that my coffee table had not arrived but my other 2 items had. I asked could the other 2 be delivered to be told no it's too far and they don't separate orders. I kept waiting and calling, after 5.5 months I asked for discount. The customer service team was meant to call me and never did so I kept calling them. Eventually I got £68 off the total and after 6 months and a few days they finally arrived!
April 21, 2018
Unprompted review
Reply from The Furniture Barn
Hello CArrie,
Thanks for your review!
I am sorry to hear there were issues with your order and for the delay in you receiving your goods.
We do usually have to wait for all of the items on the order before we can deliver. To split a delivery would mean you would have to pay an additional delivery fee.
I am glad we got your new furniture to you in the end and hope you really enjoy it.
Kind regards
Mike
Customer Service Team
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