Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
Company replied
Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
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First rate
Delivery men couldn’t have been more helpful and friendly.
I am very pleased with the suite I ordered. The only thing is from the time of ordering to delivery is quite a few weeks but as I understand it it’s the same wherever you buy settees and chairs from. Would recommend furniture barn to anyone.
May 13, 2018
Unprompted review
Reply from The Furniture Barn
Hi K. Elsey,
We are trying to reduce our lead times wherever possible - so this feedback is very useful to us.
Thank you very much for taking the time to let us know and we are very glad to hear that you've been happy with your experience with us.
If you pop any pictures of your new furniture up on social media - then do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very good service
Service good, product good. Delivery date n
Met. Delivery - communication good, delivery personnel polite and efficient. Product delivered pin good condition.
Bed very comfortable.
Very satisfied with service and product.
May 12, 2018
Unprompted review
Reply from The Furniture Barn
Hi Jan,
This is lovely to read! Thanks for taking the time to pass on this feedback.
And most importantly we are happy that you've got a comfortable bed :-)
If you happen to pop any pictures of your new bed up on social media then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very pleased
Excellent products quality, fast delivery, great value for money
May 12, 2018
Unprompted review
Reply from The Furniture Barn
Hi Natasha - tick, tick, tick, tick - this is just what we like to hear!!
Thank you very much for taking the time to leave this review.
If you happen to pop any pictures up on social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very poor service and damaged goods delivered.
Ordered & paid for2 items on 21st March. After 5 weeks & no communication I called & was told one of the items was now not available! On 1st May a refund was authorised and a copy of the refund attached to a compliments slip was sent no apology or reason why it happened.....poor!
They then arranged delivery of the other item which arrived on 10th May, delivery went well but on inspection of the item I found some damage; a scratch on the shelf and the side was split. I contacted my local store where I made the order and was told someone would contact me from customer services...... still waiting for the call!
Will not be shopping with Furniture Barn again!!!! Extremely poor!!!!!
May 12, 2018
Unprompted review
Reply from The Furniture Barn
Hi Carol,
Thank you for taking the time to leave a review.
Please accept our most sincere apologies for the damage to your order.
I understand that the Customer Service Team has been in contact with you and has ordered a replacement for you.
We will be in further contact with any future updates.
Once again we apologise for any inconvenience.
Kind regards
Mike
Customer Service Team
Sofa's
Delivered on time by 2 very helpful guys.The sofa's are super comfy .so pleased with them
May 12, 2018
Unprompted review
Reply from The Furniture Barn
Hi David - excellent! Thanks for letting us know.
If you happen to remember the name of the delivery team then please do let us know so that we can pass on your positive feedback.
In the meantime, if you pop any pictures of your new sofas up on social media - then do tag us in so that we can see #furniturebarnUK
Many thanks
Harry Customer Service
Excellent quality and service
May 12, 2018
Unprompted review
Reply from The Furniture Barn
This is wonderful to hear Mrs Yeardon :-)
Thank you for taking the time to leave this review.
If you happen to pop any pictures up on social media of your new furniture - don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Had a very long wait for my new sofa…
Had a very long wait for my new sofa and chair (25/11/17-(11/5/18)but everyone has been very helpful,from Sharon at the Grantham store,The ladies and grents in Birmingham to the delivery men.
May 12, 2018
Unprompted review
Reply from The Furniture Barn
Hi Tina,
Sorry that you experienced such a long delay!
But very happy to hear that you've been kept informed and hope that your new sofa was worth the wait!
If you plan on putting any pictures of it up on social media then please do tag us in so that we can see too #furniturebarnUK
Really appreciate you taking the time to leave this review,
Many thanks, Harry Customer Service
Store staff very good
Store staff very good. Furniture of high quality normally. Unfortunately after sales lacked somewhat, in that we never received notification of delayed deliveries for sofas ordered. Ended up having to wait an additional 3months for delivery!
However, should you order an item in stock, that doesn’t have to be made to your requirements, delivery is very quick.
May 10, 2018
Unprompted review
Reply from The Furniture Barn
Hi Tianduke!
Thank you for your feedback.
Please accept our most sincere apologies for the delay in you receiving your order.
We try to meet our stated time frames the best we can and really apologise that we were not able to meet yours.
We hope you enjoy your new furniture though and hope to see you again.
Kind regards,
Mike
Customer Service Team
Table
Staff very helpful and friendly.
Delivered on time
I would definitely shop there again.
May 9, 2018
Unprompted review
Reply from The Furniture Barn
Hi Dawn,
Thank you very much for taking the time to leave this review. We are very happy hear to that you've enjoyed your experience.
If you happen to pop any pictures of your new table up on social media, then please do tag us in so that we can see #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon!
Many thanks,
Harry Customer Service
Good quality and value
May 8, 2018
Unprompted review
Reply from The Furniture Barn
Good afternoon Mr Milner,
Thank you for taking the time to leave this lovely review.
Glad you had such a good experience and if you happen to take any pictures of your new furniture and pop them up on social media then please do tag us in so that we can see #furniturebarnUK
Many thanks,
Mike
Customer Service Team
Reply from The Furniture Barn
Hello Sheila,
Thank you for taking the time to leavefeedback!
Apologies for any delay with your order.
We hope that you enjoy your new furniture and if you take any photos of it to show off on social media, tag us with #furniturebarnUK so we can see too!
Kind regards
Mike
Customer Service Team
would have been five star
would have been five star, but due to the time delay, from being notified of stock available for delivery , until it was actually delivered to storage centre,
which was nearly one month!
apart from that very pleased with the order and the furniture. it's lovely
May 6, 2018
Unprompted review
Reply from The Furniture Barn
Hi Linda thanks for your review!
We are sorry for the delay with your delivery. We sometimes come across unexpected occurrences but try our best to stay on time!
So happy that you love your new furniture!
If you feel like showing it off on social media please feel free to tag us with #furniturebarnUK
See you next time!
Kind regards
Mike
Customer Service Team
The experience in the sales room was…
The experience in the sales room was excellent. The after sales was very poor. We ordered our furniture on the 18th February and it was delivered on the 1st May. Originally we were told 4-5 weeks which we thought was a long time but ordered anyway. When the delivery was made the furniture was placed in the bedroom after we were asked if we wanted it upstairs or leaving downstairs.
May 5, 2018
Unprompted review
Reply from The Furniture Barn
Hello Antony,
Thanks for your feedback.
Apologies for the delay in your delivery. We do try our best to meet the standard we set but sometimes due to unforeseen issues we do have the occasional late delivery.
If there was some miscommunication in regards to your delivery service then we sincerely apologise for any inconvenience.
Please call our Customer Service Team if you wish to discuss this further on 0121 600 5464.
Kind regards
Mike
Customer Service Team
Dammaged Table
The table I bought was exactly what I wanted apart from it having drill holes put into it as it was packed.The damage seems deliberate.
May 5, 2018
Unprompted review
Reply from The Furniture Barn
Hi Michael!
Thank for taking the time to leave a review!
If you feel your product is not 100% satisfactory to you we can certainly look into this for you as we want you to be happy with your purchase.
Please contact our friendly customer service team on 0121 600 5464
Kind regards
Mike
Customer Service Team
Excellent in every respect
May 5, 2018
Unprompted review
Reply from The Furniture Barn
Hi Sandra!
Thank you for your wonderful review!
We are so pleased that you are happy with your order!
If you fancy showing it off and take some photos of it, please tag us with #furniturebarnUK so we can see too!
We hope to see you again!
Kind regards
Mike
Customer Service Team
Efficient service
Staff very efficient and welcoming. Item was ready for collection at the arranged time on the following day. Would trade with the company again.
May 5, 2018
Unprompted review
Reply from The Furniture Barn
Hey John!
We are so delighted you are happy with your new furniture and customer experience!
If you fancy showing off your new goods on social media then please feel free to tag us via #furniturebarnUK so we can check it out!
Hope to see you again soon!
Kind regards,
Mike
Customer Service Team
Appalling service
Appalling service.
Advised it would be 3weeks from purchase to delivery as we purchased an item from the show room, it was 12weeks for partial delivery.
Constantly lied to by store manager and customer services about what was happening.
Still waiting for the store manager to call me - 9weeks and counting.
Unable to escalate my concerns to senior employees.
Advised no compensation would be offered and my options were, “wait or cancel the order”
I am still waiting for another item to be delivered and I have been given no indication of when or if it will be delivered.
Under no circumstances will I use this joke of an organisation again and will actively share my negative experiences with everyone who listens or asks.
May 5, 2018
Unprompted review
Reply from The Furniture Barn
Hi Dan,
Apologies for any inconvenience with your order.
I understand the Customer Service Team are doing everything they can to get your order as soon as possible and have been in contact with you at every opportunity with an update.
We still have an open service for you and we will be in contact shortly with a new update.
Kind regards
Mike
Customer Service Team
Not the best
Not the best. Service was good, although you do get bothered by the staff rather than left alone which I don't mind too much. Price quite high and refunds not available without losing 35% of the total cost which to me wasn't great customer service. If in not happy with the product you're doing something wrong, don't charge me 35% because of that. If service was better they'd get 5 stars. Premium prices but again don't mind, would mind even less if service and aftercare was better. All in all, nice place but could do better to treat the customer better and stop trying to squeeze every penny out of them.
May 4, 2018
Unprompted review
Reply from The Furniture Barn
Afternoon Nik,
Thanks for leaving some feedback.
Refunds are available so long as we are able to cancel the manufacturing process with the supplier. There is a time limit for this I'm afraid varying on supplier. As your furniture is made especially for you and is not a standard stock item.
We hope you enjoy your new furniture.
Kind regards
Mike Townsend
Buying the sofa was easy. Getting it delivered was a nightmare!
Buying the sofa was easy. The person I dealt with was friendly and helpful.
Similarly the two men who delivered the sofa were great
However the team who contacted me to advise delivery date was rubbish! They first advised me that the sofa would be delivered on 18 May. When I said that was unacceptable as by then I would have been waiting 17 weeks they immediately offered 8 May. They also said if they could get it to me sooner they would let me know.
After a few days I decided to contact Customer Services which resulted in the Distribution team calling me to offer a delivery of 1 May which I accepted.
On the day of delivery I was contacted around 09.00 to advise me that sofa would be delivered between 14.00 and 16.00. The sofa arrived at 16.02.
I like the sofa but hate the delivery process. I find it difficult to recommend Furniture Barn after the service I received
May 3, 2018
Unprompted review
Reply from The Furniture Barn
Hi Steven,
Thanks for taking the time to leave to leave feedback.
Apologies for the delay in delivering your goods. We can sometimes get delays from the supplier for various reasons and we apologise for any inconvenience.
We hope you enjoy your new furniture!
Kind regards
Mike
Customer Service Team
Excellent service really helpful great…
Excellent service really helpful great product
May 3, 2018
Unprompted review
Reply from The Furniture Barn
Thanks Deb- this is great to hear, we really appreciate you taking the time to feed this back to us.
If you happen to take any pictures of your new furniture and upload to social media, then please do tag us in so that we can see #furniturebarnUK
Hopefully be seeing you in the future!
Many thanks,
Mike
Customer Service Team
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