Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
Company replied
Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Everything was great apart from staff…
Everything was great apart from staff office based who messed up the delivery
June 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi Tracy,
I'm really sorry to hear this!
Would you be able to message us with more information as to what went wrong so that we can ensure that this doesn't happen to anyone else?
Best ways to contact us would be email: service@furniture-barn.co.uk or a quick call: 0121 600 5464
We look forward to hearing from you so we can sort this out.
Many thanks, Harry Customer Service
Sideboard is lovely apart from....
Sideboard is lovely and matches our dining table, however, the unit came with, what can only be described as a film all over the wood making it feel sticky and unable to place ornaments on top in case it sticks to the unit.
One of the doors also has come unfinished ( a magnetic strip is not attached to the door)
The final thing was that the screws needed to attach the handles were too long for the width of the door.
While these may seem small things for someone like myself, these things are not easily fixed by myself.
These are not issues I expected to have to deal with.
June 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi Emma,
Thank you for your review.
I am so sorry to hear that there are issues with your order.
Please call our friendly Customer Service Team on 0121 600 5464 or email service@leelonglands.com and we can investigate this for you and resolve this as soon as possible.
Kind regards
Mike
Customer Service Team
No problems at all would use company…
No problems at all would use company again .
May 29, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr Steve Cadle,
Really appreciate you taking the time to leave this review.
Very pleased to hear that you were happy with your experience and very much look forward to seeing you again soon in one of our showrooms.
In the meantime, if you happen to take any pictures of your new furniture and upload to social media, then we would love to see! Just tag us in using #furniturebarnUK
Many thanks, Harry, Customer Services
Good quality furniture
Good quality furniture , friendly helpful staff at local branch
May 28, 2018
Unprompted review
Reply from The Furniture Barn
Hi Sue,
Would you mind telling us which your local showroom is so that we can pass on this lovely feedback?
Thank you very much for taking the time to let us know.
If you use the tag #furniturebarnUK on any pictures of your new furniture that you upload to social media - that would be great as then we can see where our pieces end up!
We will look forward to seeing you in one of our showrooms again soon,
Many thanks, Harry Customer Service
Great selection of furniture and…
Great selection of furniture and fabulous staff.
Both Sharon and Keeley were great, and in particular, whilst Sharon was away, Keeley arranged to get a wardrobe direct from the manufacturer for us at a great price too.
We'll recommend you.
May 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi Joe,
This is wonderful! Do you by any chance remember the names of any of the staff you dealt with? It would be lovely if we could pass on your great feedback!
In the meantime, if you pop any pictures up to social media of your new furniture - then please do tag us in so that we can see #furniturebarnUK
Look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
PS - thanks for the edit! We have passed on this feedback to Sharon and Keeley's manager :-)
Excellent service
Excellent service, friendly staff and a quality product at very reasonable prices.....what more could you want?
May 27, 2018
Unprompted review
Reply from The Furniture Barn
We are glad you think so Alan!
We think so too - and feedback like yours really is great to make sure that we are on the right track.
If you pop any pictures up on social media of your new furniture - don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
We were greeted very nicely and left to…
We were greeted very nicely and left to have a wander around while knowing someone was ready to help once we had devided what we wanted. Excellent range of goods and will be going back again
May 25, 2018
Unprompted review
Reply from The Furniture Barn
Dear Mrs Penny Haddow,
We really appreciate you leaving this review, following a great in-store experience.
We look forward to seeing you again in one of our showrooms, but in the meantime feel free to tag us into any pictures that you pop on social media of your new furniture #furniturebarnUK
We really love to see our furniture in our customers' homes!
Many thanks, Harry Customer Service
Great Furniture and helpful
The furniture is great. An error was made in the order, not sure if ours or the store, but they are changing it for what we want. The delivery men were excellent and made it all up as we had paid for this. Would use them again.
May 25, 2018
Unprompted review
Reply from The Furniture Barn
Hi Michael,
Glad that the confusion over the order was sorted easily for you.
Thanks very much for taking the time to leave this review.
We love seeing where our furniture ends up so if you put any pictures on social media then remember to tag us in #furniturebarnUK
Hopefully see you in a showroom soon!
Many thanks, Harry Customer Service
Good sales team helpful but not pushy
Good sales team helpful but not pushy, good communication, fast delivery, lovely furniture very well packed,
All Positive I would use them again
May 24, 2018
Unprompted review
Reply from The Furniture Barn
Hi Margaret - well this is lovely to read on a Thursday!
Many thanks for taking the time to leave this feedback.
We hope to see you in one of our showrooms again really soon, but in the meantime if you post any pictures of your new furniture up on social media then do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Fantastic service and the table was…
Fantastic service and the table was perfect, the drivers who delivered and built the item were really nice and cleaned up all the mess
May 24, 2018
Unprompted review
Reply from The Furniture Barn
Hi Michael,
This is great! Thank you for taking the time to leave this review :-)
We are so pleased that you are happy with your new table. We would love to see how it looks in your new home so if you upload any pictures of it up to social media then please do tag us in so that we can see #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
Excellent service and product
We liked the excellent service that we received from Sharon who listened to our needs and was very professional in helping us to make an informed decision about the chairs that we bought.We are very happy with the chairs.
May 22, 2018
Unprompted review
Reply from The Furniture Barn
Hi AD,
This is great to hear - Sharon at our Grantham showroom is a real star! :-)
We are really happy to hear that you are so happy with your new chairs and we would love to see how they look in your home. So, if you do pop any pictures up on social media, don't forget to tag us in so that we can see #furniturebarnUK
We look forward to seeing you again soon in one of our showrooms,
Many thanks, Harry Customer Service
Excellent quality products
Excellent quality products. Very professional and friendly staff.
May 21, 2018
Unprompted review
Reply from The Furniture Barn
Hi T H
This is lovely to hear! We're glad you've had such a great experience!
And - thank you very much for telling us.
We hope to see you in one of our show rooms again soon, but in the meantime, if you post any pictures up to social media then please do tag us in so that we can see! #furniturebarnUK
Many thanks, Harry Customer Service
Love our new furniture and was a good…
Love our new furniture and was a good price. Good customer service and delivery too.
May 20, 2018
Unprompted review
Reply from The Furniture Barn
Hi Jenny,
Excellent! This is great to hear - thank you for taking the time to leave this review.
We always love to see our furniture in our customers' homes so if you happen to take any pictures and upload them to social media, then please tag us in so that we can see #furniturebarnUK
Many thanks,
Harry Customer Service
Excellent quality at a very reasonable…
Excellent quality at a very reasonable price. Shop staff very friendly and informative as were the delivery team.
May 19, 2018
Unprompted review
Reply from The Furniture Barn
Dear T Balcombe,
Thank you for taking the time to leave these feedback - it is great to hear!
We are very pleased that you enjoyed your experience - and what's more - if you upload any pictures to social media then we would love to see! Just tag us in using #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon,
Many thanks
Harry Customer Service
communication was very bad I had to…
communication was very bad I had to chase them all the time and my item was 2 weeks late
May 18, 2018
Unprompted review
Reply from The Furniture Barn
Hello Christine,
Thank you for your review.
I deeply apologise for the poor communication and late delivery.
We do our best to meet the standard we set for delivery times and are constantly trying to improve this.
Enjoy your new furniture and we hope to see you again!
Kind regards,
Mike
Customer Service Team
Lovely addition to my living room
Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor neg: the holes at the back are just a fraction too small to push a plug through (Dad’s wood file to the rescue).
May 18, 2018
Unprompted review
Reply from The Furniture Barn
Hi Jocelyne,
Thank you so much for taking the time to leave this review.
This is very useful feedback and I will pass it on to our buying team - would you be able to confirm 100% which TV unit you ordered? I've narrowed it down to two!
If you pop any pictures of your new furniture up on social media then please do tag us in so that we can see #furniturebarnUK
Many thanks,
Harry Customer Service
Very happy with my purchase
Very happy with my purchase, very well packaged and the delivery team were excelent and very helpfull. Thank you . Would recommend furniture barn.
May 17, 2018
Unprompted review
Reply from The Furniture Barn
Hi Lynne,
Thank you very much for this review - it is truly wonderful to hear!
We look forward to seeing you in one of our showrooms again soon, but in the meantime please tag us into any pictures you post on social media of your new furniture. All you have to do is use the tag #furniturebarnUK
Many thanks, Harry Customer Service
Good stuff but improve your communication please
The problem with sending multiple reminders to review a purchase when we are still waiting for one item to be delivered is that you get a slightly grumpy review.
The bedroom furniture we bought is great quality at a great price and the guys who delivered it were polite & careful. Hence 4*, but ... there were two issues.
One was that they didn't unpack or take the packaging away. We were left with a mountain of boxes and packaging. Whilst I was able to deal with it, some might not be. I don't know if this service is available at a cost but it wasn't offered when we ordered nor when the delivery was arranged nor when the delivery was made.
The main issue was the poor communication about delivery date, the delay and that we are still waiting for one item. When we ordered on 2nd Apr we were told that the container was arriving 7th Apr into Birmingham. It would then be transferred to Doncaster and we would get it about 14th. All very vague by today's standards, just give us a clear date please. We then heard nothing until late April when we were told that it would be delivered 8th May (which it was). The lady who called was unable to explain the delay. They then called back on 3rd May to say that if the balance wasn't paid by 11am the next day then the delivery would be cancelled. There had been no communication about paying the balance at all or when it was due. We are still waiting for one item and whilst it's not urgent and I'm sure it will turn up, right now, I have no idea when that will be.
May 15, 2018
Unprompted review
Reply from The Furniture Barn
Good morning Ian,
Thank you for taking the time to leave feedback.
Firstly, please accept our most sincere apologies for the lack of communication and the delays you have experienced.
The delivery method on your order was just to drop the goods off without unpacking them and taking the packaging away. You are correct in assuming there is a cost for the service to unpack the goods and take the packaging away and I do apologise again for this not being offered to you. This feedback has been passed onto our warehouse manager.
In regards to your delivery date, your paperwork shows an eta of around 7 weeks. Again, I apologise that this was not communicated to you here and this is also being investigated.
We are really glad you like your new furniture and can see that the outstanding item has now been arranged to be delivered on the 25th of May to you.
If you have any additional queries regarding your order, please feel free to call our friendly Customer Service Team on 0121 600 5464.
Kind regards,
Mike
Customer Service Team
Excellent staff at the Sheffield …
Excellent staff at the Sheffield store, they were very helpful & pleasant.
May 14, 2018
Unprompted review
Reply from The Furniture Barn
Hi Susan,
Thank you very much for this lovely review.
But do let us know what we can do next time to get that extra star :-)
If you plan on putting up on social media any pictures of your new furniture - feel free to tag us in so that we can see too #furniturebarnUK
Oh and please remember that our Sheffield showroom is now closed, so for your next purchase please visit us online www.furniture-barn.co.uk or at our Doncaster or Grantham showrooms.
Many thanks,
Harry Customer Service
17 weeks to deliver!
My order took 17 weeks to arrive! Was told it would be 5 to 7 weeks when placed the order and every time i enquired the delivery date had changed... havent been given a reason why. If i was told 17 weeks in the begining i wouldnt have bothered and i wont be using them again.
May 13, 2018
Unprompted review
Reply from The Furniture Barn
Hi Clayton!
Thanks for leaving feedback.
The paperwork on your order actually stated an 16-17 week lead time. Apologies if there has been some miscommunication with this.
As your order has been specially made for you we do expect long lead times depending on the supplier.
We hope you like your new furniture!
Kind regards,
Mike
Customer Service Team
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