Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
Company replied
Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
June 26, 2018
Unprompted review
Reply from The Furniture Barn
Excellent Clare - this is great to hear - thank you for letting us know!
If you happen to take any pictures of your new furniture and upload to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very poor sevice
I recently spent 2 thousand pounds o. A mattress from furniture barn. Upon receipt of the mattress we found that it was hard and horrible and frankly not what we paid for so much so that we went back to the showroom to check the one we had previously tried. Both myself and my wife have pre existing medical issues that had lead us to by an expensive, good quality and SOFT mattress. However what we received is awful. We have been given a list of crap excuses from furniture barn. We need to break this mattress in etc which are all nonsense frankly and are stuck with a very expensive piece of of junk. I'm very disappointed with furniture barn and hypnos(the manufacturer) and am currently sleeping on the sofa. I certainly will never use either again or recommend them to anyone else.
June 26, 2018
Unprompted review
Reply from The Furniture Barn
Good morning Leigh,
Thanks for your feedback.
We are sorry you feel this way about your order. With any new mattress you are going to feel some firmness compared to the showroom model as the showroom model will have been used and tested every day since we have received it for display.
Overtime your mattress will become softer with use, as with any brand new mattress bought.
I apologise that we are unable to resolve this for you but you have received exactly what has been ordered.
If you wish to discuss this further you are more than welcome to contact the Furniture Ombudsman on 0207 042 6481.
Kind regards,
Mike
Customer Service Team
My fourth purchase from furniture barn…
My fourth purchase from furniture barn . My house is now fully furnished by them . I have never had to send anything back it all arrived in excellent condition . The delivery times are spot on and the lads are very helpful . I wouldn’t consider purchasing from any other company . Thanks again
June 24, 2018
Unprompted review
Reply from The Furniture Barn
Wow Julie - this is lovely to hear! Thanks for this feedback.
We are so glad that you are happy with our furniture.
If you happen to take any pictures of your fully furnished home - and post them up on to social media - then please do tag us in so that we can see! #furniturebarnUK
We look forward to seeing you soon,
Harry Customer Service
Ver pleased
No pressure sales person in the showroom, excellent service when we did ask, delivery date was made to suit us and we received good updates on its progress. We had our bedroom furniture assembled by their team; efficient and polite with no mess and all pace
Kate’s taken away.
June 23, 2018
Unprompted review
Reply from The Furniture Barn
Hi Philip - woohoo! This is lovely to hear.
Thank you so very much for taking the time to leave this lovely review.
If you happen to take any pictures of your new furniture and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Product good service first class.
June 23, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr Parker,
This is great to read thank you.
If you have any names of my colleagues who served you - do let us know so that we can pass on your wonderful feedback.
In the meantime, just tag us in to any pictures you post on social media of your new furniture so that we can see! #furniturebarnUK
Many thanks, and we look forward to seeing you in one of our showrooms soon.
Many thanks, Harry Customer Service
Great customer service
The customer service we received was second to none. All the staff were very helpful and knowledgeable without being pushy, they were there to answer any questions we had but left us alone whilst we were making our decision about our purchase. At no point did we feel under pressure to buy. We would definitely shop here again.
June 23, 2018
Unprompted review
DO NOT SHOP HERE.. don’t waste your hard earned money!
My experience with Furniture Barn has been nothing but appalling. I placed an order in December 2017 totalling roughly £2800. The delivery was meant to be in March 2018. I received my order in June 2018. The original date was set for early June. However, it was rearranged because the company had rang and said they were unable to deliver to having a stock take. I have no idea why their stock take is my problem? I agreed that they could deliver the following Monday (18th June). Before, this delivery they had informed me that the bed I had purchased had failed quality control and that it would be ready for Tuesday 19th. I thought I would bwas helpful so I told the company that I would save them a journey and take the whole delivery on Tuesday 19th. Yet, again I was disappointed when my bed did not arrive. They rang and gave me an estimated date of the 25th. The bed eventually got delivered on 21/6/18.. but only due to a complaint I had made with the appalling service. When my order had come I found that the bed side tables, bed and wardrobe were all tarnished.Furthermore, I bought from two ranges: Farnborough (grey) and Salisbury (pine). Well, the gentleman had placed the Farnborough wardrobe with the Salisbury bed?Why would someone not think that wardrobes and beds from the same ranges would go in the same room? Customer services have phoned to inform me that a technician would be required to come out to me to see if they could rectify this issue. When I asked for the items to refunded.. she said I would be succumbed to a 35% charge. My advice is DO NOT SHOP HERE.. you will be far better off with great customer service from John Lewis!
June 22, 2018
Unprompted review
Reply from The Furniture Barn
Good afternoon Yi,
Thank you for taking the time to leave feedback.
I sincerely apologise for the inconveniences regarding the delivery of your goods. We do sometimes experience delays for various reasons but do our best to stick within the lead times stated.
Upon investigation and receipt of the photos of your goods,we can see that they are in fact not tarnished. The marks on the wood are natural due to the nature of the product and are not actual faults.
As a gesture of good will we have offered for a technician to visit you to see if anything can be done to your satisfaction. In addition to this, we have offered to replace the goods that you are not happy with.
Of course, as per our terms and conditions, we cannot cancel an order that isn't proven to be faulty without a cancellation fee.
Once more, please accept our most sincere apologies for any inconvenience.
We look forward to hearing from you in regards to how you wish to proceed.
Kind regards
Mike
Customer Service Team
we had an excellent service
we had an excellent service from doncaster we bought a kitchen table and chairs the chairs did not suit tony gave us the customer service number we had them a week and they changed them for us at no extra charge we was asked to bring the chairs to the shop and they changed them for us and the young staff in the shop couldn't be more helpful thanks to all involved
June 21, 2018
Unprompted review
Reply from The Furniture Barn
Hi Paul,
It’s great to hear that we were able to sort your chairs out for you so easily!
Thank you very much for leaving this feedback.
If you happen to post any pics of your new furniture to social media then please do tag us in so that we can see #furniturebarnuk
We look forward to seeing you in one of our showrooms again soon
Many thanks Harry customer service
Would have been nicer if we’d have…
Would have been nicer if we’d have received sooner it was a long time to wait that’s all
June 20, 2018
Unprompted review
Reply from The Furniture Barn
Hi Joanna,
We hear you on the waiting times and we are working hard to address these whist still keeping the best prices possible.
In the meantime, if you pop any pictures of your new furniture up on social media then please do tag us in so that we can see #furniturebarnuk
Many thanks
Harry customer service
Very polite sales assistant good…
Very polite sales assistant good customer service
June 19, 2018
Unprompted review
Reply from The Furniture Barn
Oooh Susan
This is great to hear thank you! You couldn’t by any chance let us know who the sales assistant was so we can pass on this lovely feedback?
If not don’t worry but if you do pop any pictures up on social media of your new furniture we would love to see! Just tag us in using #furniturebarnuk
Many thanks
Harry customer service
Great furniture
Great furniture. Average price.
Ridiculously long delivery times (12 weeks).
Well packaged when arrived.
June 10, 2018
Unprompted review
Reply from The Furniture Barn
Hi Duncan,
Thanks so much for this review.
We know some of our items have long lead times and we are desperately trying to reduce them and keep the great price.
What we are aiming to ensure is that all of our customers know exactly how long their deliveries will take - so hopefully the 12 week lead time was communicated to you at time of purchase.
However, we endeavor to reduce these times!
If you take any pictures of your new furniture that you've waited so patiently for, and upload them to social media - please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Reply from The Furniture Barn
Woohoo!
Thank you for letting us know this :-)
We love to keep our customers happy so this made our day.
Next time if you let us know if there was someone in particular that helped you out, then we pass on your feedback directly.
In the meantime, any pics that you take of your new pieces and upload to social media - don't forget to tag us in #furniturebarnUK
Many thanks, Harry Customer Service
Great service
Customer service kept me up to date when my order would be delivered and arrived as promised.
June 8, 2018
Unprompted review
Reply from The Furniture Barn
Hi S Drewery,
This is great! Thanks for letting us know - but do tell us what we can do to get 5 stars from you next time!
We are always trying to improve so this knowledge would be really helpful!
If you pop any pictures of your new furniture up on social media, then do tag us in so that we can see #furniturebarnUK
Hopefully see you in your nearest showroom again soon or online at www.furniture-barn.co.uk
Many thanks,
Harry Customer Service
After reading some of the reviews about…
After reading some of the reviews about Furniture Barn I was iinitially dubious about ordering from them. However I ordered a sideboard from the Grantham branch, spoke to Sharon on the sales team who I have to say was very friendly and helpful. Was told my order could be expected in three weeks and that is how long it took. Delivery men who were very polite contacted me with a 2 hour time slot and it was delivered in the said time. Very pleased with my new sideboard and definately have no worries about ordering from Furniture Barn again.
June 7, 2018
Unprompted review
Reply from The Furniture Barn
Hi Ann,
Well we really appreciate that you gave us a chance and are very happy that we were able to exceed your expectations.
Sharon at our Grantham showroom is great - so you were in good hands :-)
If you take any pictures of your new sideboard and upload them to social media then please do tag us in so that we can see!
#furniturebarnUK
We look forward to seeing you again soon!
Many thanks, Harry Customer Service
We look forward to seeing you in one of our showrooms again soon
Hypnos Mattress
Great product, at good value from Furniture Barn.
Delivery options also good although they were 2/4 hour over agreed window time.
June 6, 2018
Unprompted review
Reply from The Furniture Barn
Hi Robert,
Thanks for the 5 star review even though we let you down on delivery time!
We really appreciate this feedback and are aiming to get better - so hopefully next time we see you in one of our showrooms this issue will be sorted.
If you happen to upload any pictures of your new mattress to social media - then please do tag us in so that we can see #furniturebarnUK
Here's hoping you are getting a wonderful night's sleep now!
Many thanks, Harry Customer Service
Bargain suite.
I bought a matching 3 seater settee, chair and covered Ottoman in a sale. They are fabulous looking and good quality. But most importantly comfortable and a bargain price.
June 3, 2018
Unprompted review
Reply from The Furniture Barn
Hi Patricia,
This is great to hear!
Thank you very much for taking the time to leave this review.
If you take any pictures relaxing on your new living room furniture and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
What a shame
Having been loyal customers we returned to Furniture barn in search of a new dining room table. We found one that met our needs and couldn’t wait for it to arrive. Firstly, on arrival it was delivered in parts despite being told when we bought it would be assembled for us, it was then left in bits on my kitchen floor. It was left to my husband and I to lift this great big table. The table was delivered upside down, very clever of the delivery men because we didn’t discover straight away the huge scratch on the table until we turned it over (and the men had left) My husband has emailed and complained, we are yet to receive a response. I feel so let down.
June 3, 2018
Unprompted review
Reply from The Furniture Barn
Hi Natasha,
Thanks for your feed back.
Please accept our most sincere apologies for the issues with your order.
Installation / fitting is a service that we can provide at an additional cost. I apologise if this was not offered to you and will pass this onto the store manager.
Unfortunately we have not received an email but I have passed this onto the Customer Service Team who will be in contact with you within the next 24 hours to discuss a resolution.
Again, please accept our apologies for any inconvenience.
Kind regards
Mike
Customer Service Team
We are very pleased with our purchases…
We are very pleased with our purchases from Furniture Barn. Helpful, polite and efficient staff. Delivery earlier than expected. Could not have been more helpful.
June 3, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr and Mrs Lawson,
Well this is exactly what we like to hear!
So wonderful that you have had such a great experience, and we really appreciate you taking the time to let us know. We look forward to seeing you in one of our showrooms soon, but in the meantime if you pop any pictures of your new purchases up on social media, then do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Firsr class service from ordering to…
Firsr class service from ordering to delivery worth waiting for
June 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi There Mr Ashby,
Thank you for taking the time to leave this review.
We really do appreciate it!
If you happen to pop any pictures of your new furniture up on our website, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Excellent service
Excellent service - good communication when and what time they are delivering. In fact over the years had many deliveries from other firms but this company ate the tops. Pleasant men delivered and offered to unpack my purchase. Certainly recommend to everyone to use this company.
June 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mrs Hutton,
Well this is lovely!!
Thank you so much. Very glad that you've had such consistent levels of service that you are happy with - that makes us happy too!
If you happen to pop pictures up of any of your Furniture Barn purchases to social media, then please do tag us in so that we can see #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
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