Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
Company replied
Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
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Its a bit previous
Ask me again when my furniture arrives . I have not heard a thing since order was placed on 22/08. one star rating can be disregarded at this time
September 14, 2018
Unprompted review
Reply from The Furniture Barn
Good morning Mr Fraser,
Thank you for your email.
Apologies that we weren't able to send both your orders at the same time.
We are trying our best to get your other order to you as soon as possible and will be in touch when we are able to arrange delivery.
Kind regards
Mike
Customer Service Team
Great place
This is my third big purchase from furniture barn it’s a shame it’s closing down. Always great customer service from Tony at Doncaster and they delivery lads. Can’t complain about anything at all
August 23, 2018
Unprompted review
Reply from The Furniture Barn
Hi Liam,
This is excellent to hear! Thank you so much for taking the time to let us have this feedback :-)
We will be sure to let Tony know too!
And don't worry - we will still have our online store www.furniture-barn.co.uk so you will still be able to order from us!
If you happen to take any pictures of your new furniture and upload to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Excellent products and amazing service
Excellent products and amazing service. Thank you.
August 20, 2018
Unprompted review
Reply from The Furniture Barn
Hi Tom,
This is great to hear! Thank you very much for taking the time to leave this review - we really do appreciate it!
If you happen to take any pictures of your new furniture and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Great value for money bedroom furniture
Great value for money bedroom furniture. The only thing is that you have a 12week gap between order and delivery. Once the order is ready for delivery the process is fast with the delivery team keeping you updated with regards to their drop off time and they ring you 1 hr prior to arriving at your property.
August 13, 2018
Unprompted review
Reply from The Furniture Barn
Hi Lavinia,
Great to hear you are happy with your new bedroom furniture.
Apologies that you found the lead times rather long - we are working hard to reduce these, but it can be hard when we are trying to keep our prices as good value as possible.
We really do appreciate you taking the time to leave this review and if you happen to take any pictures of your new furniture and upload to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Visited Doncaster branch to purchase a…
Visited Doncaster branch to purchase a wardrobe. Phil and his colleagues were extremely helpful and even assisted in loading my item into my parked car . Positioning of new store ideal for Motorway links.apologises on my first review your staff should have received 5 stars not 1 my error.excellent service will visit again.
August 11, 2018
Unprompted review
Reply from The Furniture Barn
Hello Mr Hunt,
Thanks for taking the time to leave a review.
We are very happy that you had such good service with your order.
Please feel free to let us know what more we could do to get a 5 star review next time.
We hope you enjoy your new furniture.
Kind regards,
Mike
Customer Service Team
What can i say nice about furniture…
What can i say nice about furniture barn not a lot the salesman promised our delivery would be 10 weeks lie one put the phone down on me saying again 10 weeks lie 2 promised our bed and mattress would be delivered together lie
3 told us our sofa and chair came to pieces lie 4 my advice order on line customer service is excellent
August 8, 2018
Unprompted review
Reply from The Furniture Barn
Hi Derek,
Thanks for your feedback.
Please accept our apologies for any inconvenience.
Your comments have been passed on to upper management to investigate internally to prevent issues such as this in future.
We hope you enjoy your new furniture.
Kind regards,
Mike
Customer Service Team
Excellent service
Excellent service, had to wait a while for our Flagstone TV Stand but it was worth it!
From ordering to delivery, can’t fault the service, thank you.
August 4, 2018
Unprompted review
Reply from The Furniture Barn
Hi John,
Many thanks for leaving this lovely review.
We are sorry about the wait and take all feedback on board - but so pleased that you have been happy with your your new TV stand.
If you happen to take any pictures of it and upload to social media then please do tag us in so that we can see! #furniturebarnUK
Many thanks, Harry Customer Service
Pleased with the products and service
Pleased with the products and service. Thank.you
August 2, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mrs Hutson - this is great to hear - thank you!!
We really appreciate you taking the time to leave this feedback for us and are very pleased that you are enjoying your new furniture.
If you happen to take any pictures and upload them to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Patience is a virtue
I Ordered a table many months ago told that delivery was 5 weeks or so.Paid a deposit to Lower the Bill' six weeks later waiting still. Was being very patient remaining calm'' Never heard a word from FURITURE BARN.1 day 2 days weeks went by'so I went to their store to find out WHY. I Then paid the balance job now done'i was fed every excuse under the sun.To add insult to injury they then had the cheek' to tell me delivery would be in six week.At the end of July having barely survived'the table I ordered then finally arrived.I was pleased with the product that much I can say'having spent 10 weeks eating meals on a tray.So if you need something sooner'this advise I shall share'Prepare to be PATIENT........Or just buy ELSEWHERE......TONYDEE......
July 28, 2018
Unprompted review
Reply from The Furniture Barn
Thanks for your feedback Tony,
I can only apologise for the delay in you receiving your goods.
Sometimes we do experience delays for reasons out of our control but at the very least there should have been more communication with yourself to advise you of this.
If you wish to discuss this further you are more than welcome to contact our friendly customer service team on 0121 600 5464
Kind regards,
Mike
Customer Service Team
They were efficient clean and tidy when…
They were efficient clean and tidy when they assembled my furniture and they had taken all the packaging away as well.
July 25, 2018
Unprompted review
Reply from The Furniture Barn
Hi Sue - very happy to hear that you had a great experience!
Thank you very much for taking the time to leave this review.
If you happen to take any pictures of your new furniture and upload them to social media then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Excellent Service
We have been in Grantham 17 years and had never been into The Furniture Barn before; our loss. We are just moving house and found Keeley and Sharon to be so helpful that we have bought quite a few items from them and are very pleased with the service. Keep the good work up, as the saying goes, we will be back!
July 24, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr Leese,
We are so glad you finally found us and that you had a warm welcome from Sharon and Keeley in our showroom :-)
We look forward to seeing you again soon, but in the meantime if you happen to take any pictures of your new furniture and upload them to social media - then don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Nice furniture, rubbish after sales
Nice furniture, was dealt with by a P Toomey at the doncaster store.
Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwork was correct.
He made a big deal out of saying that's my email and number ant problems contact me, neither answered emails or messages left.
Delivery is not dealt with by doncaster nut elsewhere.
Disappointing experience
July 20, 2018
Unprompted review
Reply from The Furniture Barn
Hi Lindsay!
Thank you for your feedback.
Please accept our apologies for the delays and lack of communication from the store. We may sometimes receive an order later than we'd like due to reasons out of our control. I am sorry to hear that this affected your order.
Your comments have been taken on board and will be passed to upper management.
We hope you enjoy your new furniture.
Kind regards,
Mike
Customer Service Team
Didn't deliver on promised timelines
Didn't deliver on promised timelines, unwilling to help
July 10, 2018
Unprompted review
Reply from The Furniture Barn
Hello Mr Webb,
Thanks for taking the time to leave us some feedback.
We are really sorry for the inconvenience with your order.
Sometimes we do experience delays outside of our control but if you would like to give our friendly Customer Service Team a call we will be happy to help you in anyway we can. Alternatively, we can give you a call if you wish.
Look forward to hearing from you.
Kind regards,
Mike
Customer Service Team
Great service and a good way to shop
July 7, 2018
Unprompted review
Reply from The Furniture Barn
Hi Steven,
Thank you very much for taking the time to leave this review!
We really do appreciate it - and very happy that you've had a great experience with us. If you could let us know what we need to do to get 5 stars from you - that would be great as we always want to improve!
If you happen to take any pictures of your new furniture and upload them to social media, then please do tag us in so that we can see #furniturebarnUK
In the meantime, we look forward to seeing you in one of our showrooms again soon!
Many thanks, Harry Customer Service
Loverly monk's bench
Loverly monk's bench. Beautiful. Shame it so long to arrive. Ordered in March but was delivered mid June
June 29, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mrs Jones,
Thank you very much for taking the time to leave this review. Apologies that there was an issue with delivery time for you.
This is one area where we are working hard to reduce the wait - but also keep our costs as low as possible.
Feedback like this is invaluable to our continued improvement.
If you happen to take any pictures of your new monk's bench and upload them to social media - please do tag us in so that we can see! #furniturebarnUK
We look forward to seeing you in one of our showrooms again soon.
Many thanks, Harry Customer Service
Excellent service, will definitely use again
I purchased six dining room chairs from Furniture barn & asked for them to be assembled on site. I was told that they were out of stock with the manufacturer when I ordered them and that I would have to wait 6weeks. The chairs were delivered to me in less than this time, by two cheerful & helpful gentleman in a large van. They unpacked the chairs outside the property, loading all the packing material back into the van. They then carefully assembled each chair after which they were all carried into the house. The chairs are perfect and the service I received from Furniture Barn was excellent, particularly the very helpful lady who sold us the chairs.
June 28, 2018
Unprompted review
Reply from The Furniture Barn
Hi Hilary,
Sound like it was a good job it wasn't raining!
So pleased to hear that you are happy with the service and we look forward to see you in one of our showrooms again soon.
If you post any pictures to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Long wait for the items I ordered and…
Long wait for the items I ordered and delivery people unable to get them through the door. However they left the items on the premises and we were able to sort things out ourselves within a few days. Storage charges quoted were steep - 35% of total value. If we had needed a second delivery this would have proved very expensive - fortunately this was not the case. Goods themselves appear to be of good quality and are just what I wanted. Price not unreasonable. Customer service good. Would use this company again for future needs.
June 28, 2018
Unprompted review
Reply from The Furniture Barn
Hi Peter,
Sounds like there were a few more complications with this order than we would like to hear!
We are working hard on reducing our long delivery times that apply to certain pieces n certain circumstances. This feedback is really invaluable to ensure that we keep addressing the issues and I trust that you were kept informed if there were any delays that differed to your original quoted delivery time.
Regarding access to your property - unfortunately we are at your mercy here. If the goods don't fit in we will always try our best to get them into your home- but we can't do that if there is a risk of damaging the furniture, your property or even ourselves. In these instances a failed delivery is charged at £35 if we have to take the goods back and if you would like us to store the items it is £7.50 per item per day. We would always rather not to have to do this - but we only have a finite amount of warehouse space so if we start holding on to items for customers, then you can see that this could start to impair our ability to deliver future orders for customers.
The main thing is that you've got the furniture into your home, and that you are happy with the pieces! Hooray!!
With any subsequent deliveries from us - just let one of my sales colleagues know about the access issues when ordering and we will do our best to ensure that we come prepared with alternative solutions if we can help in any way.
We do look forward to seeing you in one of our showrooms again soon,
Many thanks, Harry Customer Service
Great staff, great, good quality furniture at prices you want to pay.
Lovely good quality furniture at sensible prices. Staff are great and don’t try to hassle you. They leave you to look around and are there to help you when you need it. It is always my first choice furniture shop and I have continued to return and find what I want each time.
June 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi Tony,
We are so happy that you are able to find the further you want from us every time you pop in.
We really appreciate you taking the time to leave this feedback and hope to see you again in one of our showrooms really soon.
In the meantime just use #furniturebarnUK on any social media posts you may make including photos of your new furniture - we would love to see them!
Many thanks, Harry Customer Service
Excellent service and great prices…
Excellent service and great prices would use again
June 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mrs Rachel Winning,
If you can excuse the pun - we love this "Winning" review! Thank you very much for taking the time to pass on this feedback.
If you post any pictures of your new furniture to social media, then please do tag us in so that we can see #furniturebarnUK
Hopefully see you in one of our showrooms again soon!
Many thanks, Harry Customer Service
Friendly service
Friendly service, Right price, delivery quicker than forecast
June 27, 2018
Unprompted review
Reply from The Furniture Barn
Hi David - truly what we aim for with every customer!
So glad you've had a great experience and we look forward to seeing you in a showroom again soon.
If you happen to pop any pictures of your new furniture up on social media - then don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
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