Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
Company replied
Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Our second purchase this year from Furniture Barn
Our second purchase this year from Furniture Barn. We found the salesman extremely affable, not pushy in the slightest, and the item was delivered efficiently and on time, at a great price, saving £460 on the normal price..
All in all it was a great purchasing experience yet again.
October 25, 2018
Unprompted review
Reply from The Furniture Barn
Hi Steve - thank you so much for taking the time to leave this review. If you remember the name of the salesman I can pass on this feedback to their manager.
Really pleased that you've enjoyed your experience and come back to us again - we hope to see you again in the future on our website www.furniture-barn.co.uk
In the meantime if you happen to post any pictures up to social media of your new items then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Great service
Great service, great prices, quality product. Love my new corner suite.
October 24, 2018
Unprompted review
Reply from The Furniture Barn
Hi Stuart - woohoo! we are so happy that you love your new corner suite.
Thank you very much for taking the time to leave this review - we really do appreciate it.
If you take any pictures and pop them up on social media - then don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
good value and delivery
October 19, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr Martin - many thanks for letting us know - we really appreciate your feedback :-)
If you happen to take any pictures and upload them to social media, if you could tag us in so that we can see it would be fabulous #furniturebarnUK
Many thanks, Harry Customer Service
Love the furniture,a while being…
Love the furniture,a while being delivered but I was aware of , over all I’m happy with the purchase
October 18, 2018
Unprompted review
Reply from The Furniture Barn
Hi Allen - very happy that you've enjoyed your experience with us.
Unfortunately sometimes to ensure that we can get you the best price, it means that we do have to wait a little longer on delivery - but as long as you have been made aware of the lead times and we have delivered according to that schedule then that is the main thing.
We will endeavor to make our lead times shorter but not at the sacrifice of giving our customers the best price.
If you happen to take any pictures of your new items and upload them to social media - then we would absolutely love to see - just tag us in #furniturebarnUK
Many thanks, Harry Customer Service
customer service second to none so far
I have had 2 large purchases and deliveries, both goods have been great, I had a problem with the second delivery, contacted customer services, who immediately contacted the distribution service, who, within 24 hours called me and sorted the problem perfectly, I would recommend this company,since the delivery we have noticed a hole in a mattress we purchased, hopefully this too will be sorted, customer service have been prompt and efficient so far, so hopefully it will be sorted soon
October 18, 2018
Unprompted review
Reply from The Furniture Barn
Hi Emma Fox,
This is just want we like to hear. Unfortunately sometimes things do go wrong but the main things is that you know you can trust us to sort them out with minimal upheaval for yourself.
Thank you very much for taking the time to leave this review.
If you happen to post any pictures up on social media of your new items, then please don't hesitate to tag us in #furniturebarnUK
Many thanks, Harry Customer Service
Very pleased with the service provided…
Very pleased with the service provided and he furniture is excellent quality.
October 11, 2018
Unprompted review
Reply from The Furniture Barn
Woohoo! Frances Glynn - this is great to hear :-)
We appreciate you taking the time to leave this review. If you happen to pop any pictures up on social media then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Furniture Barn Grantham
Does not surprise me furniture Barn has gone in Grantham. Certain staff in there were shocking, would not give us a refund on a chest of draws and said we would get no where with complaints at head office,salesman was so cocky and arrogant. I always thought the policy was the customer was always right and if they were unhappy with the manor they were dealt with should have been given a full refund, not in the case of Furniture Barn absolute disgrace.
October 11, 2018
Unprompted review
Reply from The Furniture Barn
Hi Marcus,
Thank you for your review.
I apologise that you were not happy with your service.
Refunds are not issued for a particular manner a customer is dealt with, but can be considered if there is a fault with the item or if you wanted to cancel within the agreed time limit before an order is processed by the manufacturer.
Your feedback will be passed onto the appropriate management team to look into.
If you would like to discuss this further, please contact our friendly customer service team on 0333 200 1552 option 4.
Kind regards
Mike
Customer Service Team
They were very good polite and…
They were very good polite and efficient. I will shop at Furniture Barn again. I like their Furniture. It’s good quality
October 9, 2018
Unprompted review
Reply from The Furniture Barn
Excellent - thanks so much for taking the time to leave this review :-)
We are very happy that you've enjoyed the service and our furniture - what more could we want?!
If you happen to take any pictures of your new furniture and upload to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Delivered on time
Delivered on time, good communications, friendly and helpful staff and well pleased with the furniture.
October 7, 2018
Unprompted review
Reply from The Furniture Barn
Hi there Laura Hill - this is excellent to hear! Thank you very much :-)
We love that you've taken the time to leave this review and we couldn't be happier that you are pleased with your new furniture!
If you pop any pictures up on social media of your new furniture - please do tag us in so that we can see :-)
Many thanks, Harry Customer Service
Brilliant shopping experience ideal shop.
Brilliant shopping experience lovely service excellent goods used them before no doubt will use them again top shop.
October 4, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr D Betts - excellent!!
Remember that we do also have a website as unfortunately our Doncaster showroom will be closing soon.
So you will be able to get all the furniture you love at a great price and excellent quality here: www.furniture-barn.co.uk
Thank you so much for leaving this review and if you do have any pictures of your new items that you upload to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harriette
Great service
October 3, 2018
Unprompted review
Reply from The Furniture Barn
Hi Natasha - this is lovely to hear! Thank you very much for taking the time to leave this review.
If you happen to take any pictures of your new furniture and upload to social media, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very helpful in store
Very helpful in store. Purchased new table and chairs and delivery people even put legs on table for us. Got new sideboard coming in a few weeks
October 1, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mr Brooks - excellent!!
Yes if you take our white glove delivery service option - then our delivery team will assemble and remove all packaging :-)
I'm so glad to hear that you had such a good experience.
If you happen to take any pictures of your new table (or sideboard once that is delivered!) - then please do tag us in so that we can see if you post them to social media #furniturebarnUK
We hope you enjoy your new sideboard just as much!
Many thanks, Harry Customer Service
Reply from The Furniture Barn
Hi Robert - that is just what we like to hear.
We never want our customers to feel hassled.
I hope that you are very happy with your new furniture. If you pop any pictures of it up online then please do tag us in so that we can see #furniturebarnUK
We really appreciate you taking the time leave this review
Many thanks, Harry Customer Service
We have recently purchased a desk
We have recently purchased a desk, it was the showroom piece so when it has been taken apart to deliver they have split the wood. This is quite a significant split and I can’t belive they actually thought it was acceptable to still deliver. We have submitted a complaint but still not heard anything.
September 30, 2018
Unprompted review
Reply from The Furniture Barn
Hello Mrs Hardy,
Thank you for your feedback.
I am sorry to hear you have an issue with your order.
You have been contacted today by the Customer Service Team as they do not work the weekends and a message has been left for you to call back at your convenience.
We look forward to hearing from you and resolving this issue as soon as possible.
Kind regard
Mike
Customer Service Team
Fantastic what more can I say
September 24, 2018
Unprompted review
Reply from The Furniture Barn
That is all we need to hear Paul!
Thank you very much for taking the time to leave this review :-)
If you happen to take any pictures of your new furniture and upload to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
very good tony gave us excellent sercice
September 24, 2018
Unprompted review
Reply from The Furniture Barn
Oooh Jeffrey - this is great, and we will pass back your lovely feedback about our colleague Tony :-)
We really appreciate you taking the time to leave this feedback and love to see where our furniture ends up! So if you take any pictures of your new furniture and upload to social media - then do feel free to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Good customer service
Good customer service, great product at good price 😀
September 18, 2018
Unprompted review
Reply from The Furniture Barn
Wonderful Tracey - thank you so much for taking the time to leave this review - we really do appreciate it!
If you happen to take any pictures and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
The staff have always been very helpful…
The staff have always been very helpful and professional.
September 16, 2018
Unprompted review
Reply from The Furniture Barn
Hi Mrs Dowie - thank you for letting us know that - we agree :-)
We have a wonderful team in our Doncaster Showroom.
If you happen to take any pictures of your Furniture Barn furniture, and upload to social media, please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Very good customer service from sales…
Very good customer service from sales staff and collection bay staff.
September 15, 2018
Unprompted review
Reply from The Furniture Barn
Thanks Sue - this is lovely to hear.
Glad that you've experienced such good service with us - and really hope that you enjoy your new furniture.
If you take any pictures of your new items and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
RECIEVED SOFA AND IT IS EXCELLENT
RECIEVED SOFA AND IT IS EXCELLENT , QUALITY VERY GOOD, LOOKS GOOD AND IS VERY COMFORTABLE
September 15, 2018
Unprompted review
Reply from The Furniture Barn
Well this is wonderful to hear :-)
Thank you so much for taking the time to leave this review, we really do appreciate it AND are so happy that your new sofa is so comfy!
If you happen to take any pictures and upload them to social media - please tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
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