Furniture Village Reviews 

236,566
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


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4.8

Excellent

TrustScore 5 out of 5

237K reviews

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4.8

All reviews

(236,566)

65,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

The showroom is welcoming and the furniture is displayed by room. I was purchasing a mattress which was greatly reduced but still received great customer service without any over powering sales pitch.

September 14, 2026
Rated 5 out of 5 stars

Another brilliant experience with…

Another brilliant experience with Haylee at Furniture Village!

We originally bought a rug from Haylee and were so happy with the experience that when we decided we needed another one, we went straight back to her.

One of the things we really appreciated was being able to actually see and feel the rugs in person before buying. It made such a difference being able to look at the quality properly rather than just ordering online and hoping for the best.

Haylee was incredibly knowledgeable and really helped us understand what to look for in a rug that would actually stand up to everyday family life and last, rather than simply choosing something because it looked nice. She listened to what we needed, answered all our questions and gave us honest advice without ever being pushy.

We’re really pleased with the rugs we’ve chosen and once again Haylee made the whole experience so easy. Her knowledge and genuine customer service really stand out. We wouldn’t hesitate to go back to her again!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

We were served by Jimmy Carey who was…

We were served by Jimmy Carey who was very good as offering the options about dining table. We made a decision to buy a round dining table. Very impressed with service and Jimmy's super service. Cant wait to get table delivered.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a lovely experience buying…

We had such a lovely experience buying our new table and sideboard from Furniture Village, and a huge thank you to Haylee for making it so easy!

Haylee was brilliant from start to finish. She was really knowledgeable but, more importantly, she actually listened to what we wanted and what would work for us. She didn’t try to push us towards something just because it was more expensive or what she thought we should have. She understood what we were looking for, made helpful suggestions and patiently answered all of our questions.

We’re so pleased with the table and sideboard we chose, they look perfect in our new home. The delivery was really quick too, which was fantastic.

It’s honestly so refreshing to have such a genuinely helpful and personal experience when making a big purchase. Haylee is a credit to Furniture Village, and we’d definitely recommend them and shop there again!

August 29, 2026
Unprompted review
Rated 4 out of 5 stars

The sales guy Affy was really good very…

The sales guy Affy was really good very courteous and friendly not pushy at all gave us good advice, but I still think all the stuff is very pricey, but with all that said we still ordered a new bed ,mattress and pillows and a mattress cover.

September 14, 2026
Rated 5 out of 5 stars

Just spoke to Aaron about ordering a…

Just spoke to Aaron about ordering a matching footstall for my 2 sofas I purchased beginning of the year . I am always happy with furniture village very good service 😊. Will be ordering again soon now I have all my information.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

We didn’t feel pressured as sometimes…

We didn’t feel pressured as sometimes furniture salesmen can be a bit pushy. But we looked around at our leisure and picked a suite we liked but had to come back the next day. A very helpful salesman James answered all our questions and when we asked for him the next day, he helped even with our questions and we have very happily bought the furniture that we liked

September 14, 2026
Rated 5 out of 5 stars

Delivery service was excellent

Delivery service was excellent. They arrived on time, very pleasant and introduced themselves. They explained everything thoroughly. They unpacked my order and placed in the correct room. They covered the flooring before entering my home

September 12, 2026
Unprompted review

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