The Garden Furniture Centre Ltd Reviews 

4,855
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service and the polite, helpful staff who often take the time to assemble items directly on site. Many people note that the diverse garden furniture and storage products are remarkably solid, beautifully crafted, and provide truly excellent overall quality for their outdoor spaces. Some reviewers were not happy with delivery issues, such as items arriving late, completely soaking wet, or visibly scratched in several places. A few consumers also mentioned encountering frustrating customer service responses regarding unexpected restocking fees, unhelpful return processes, or weather damage claims.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and solid build of items like the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, polite, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers are... See more

Service

Reviewers mention positive feedback about service, highlighting polite and courteous staff as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company! I ordered the biggest and heaviest bench imaginable. I was given a delivery date which was adhered to. The delivery guys, Peter and Max, went above and beyond to make sure my bench... See more

Rated 5 out of 5 stars

We purchased a garden bench. It arrived wrapped in protective cardboard. Delivery was amazing and the bench was placed where we wanted it. When we “unwrapped” it, it was even more impressive than... See more

Rated 5 out of 5 stars

I recently had a delivery of wheelie bin covers after meeting the team at their recent show. Wow. I'm so impressed, from the sturdy anthracite style to the soft close lids, makes putting out the rubb... See more

Rated 5 out of 5 stars

Good delivery of excellent swinging garden seat and cover. Seat comfortable much to the delight of family and visitors alike. Cover has withstood all the dry summer weather plus winds and rain of wi... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

We are The Garden Furniture Centre and are one of the largest retailers of Garden and Conservatory Furniture on the internet in the UK today. The focus in our range is on quality at competitive prices. Our online catalogue currently holds around 2000 products and we buy everything direct from manufacturers allowing us to pass great prices for quality items to our paying customers. Take a look at our website to view the full range and find out more. We specialise in Teak and Rattan but also have a very large range of Conservatory Furniture as well. Broadly our range includes Sofa Sets and Dining Sets in all shapes and sizes, Garden Benches, Gazebos, Parasols, Shade Sails, Aluminium Furniture, Day Beds, Swing Seats, Patio Heaters, Reclaimed Teak Furniture, Garden Ornaments, Garden Furniture Covers and Sun Loungers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(4,855)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great company

great company, great products and super speedy delivery

December 4, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you so much for your kind words! We're thrilled to hear that you're happy with our products and service.

Regards,
The GFC Team

Rated 5 out of 5 stars

Outstanding product

Outstanding product, great choice of colours. Easy to use website, very fast delivery.

December 2, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for the fantastic feedback!

We're so glad you love the product. It's great to hear that you had a smooth experience with our website and speedy delivery. We appreciate your support!

Kind Regards,
The GFC Team

Rated 5 out of 5 stars

Don’t miss this outlet

This is a very interesting outlet offering a number of independent retailers and an extensive range of garden furniture. Jon spent time with us helping to make our choice of both the furniture and the seat covers. He also ensured we received our items before Christmas. The delivery team contacted us, as promised, to confirm their arrival time and delivered quickly and efficiently. We are extremely pleased with the items we purchased - the chairs are comfortable and look very smart in our garden room. Thank you, we will be back.

December 14, 2024
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your thoughtful review!

We truly appreciate your feedback and look forward to welcoming you back in the future!

Kind Regards,
The GFC Team

Rated 5 out of 5 stars

Brilliant product

Brilliant product, really well made. Fantastic service. Thoroughly recommend.

November 23, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

We appreciate the feedback and recommendation.

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Excellent service

Your website is easy to negotiate and your service is excellent. Always simple when buying from you company.

November 19, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Hi Paul,

Your feedback is greatly appreciated,
Thank you for the support!

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Excellent

Goods arrived a lot quicker than we were originally advised which was great. The goods were packed really well. Excellent service from start to finish.

November 17, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you

We appreciate your time for your kind words.

we are glad you had a positive experience.

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Great service

Arrived on time, very well packaged.
Delivery driver very friendly and even helped me carry it up some steps to its resting place 👍.

November 4, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Hi Darren,

Thank you so much for taking the time to leave us such a lovely review! We’re so pleased to hear you had a positive experience with our drivers and the product.

We will be sure to pass on your feedback to our team.

Kind Regards,

The GFC Team

Rated 5 out of 5 stars

I would really recommend the Garden Furniture Centre

I would really recommend... Garden Furniture Centre,
Kingdom Teak
They have been amazing
Their customer service is second to none.
I would personally like to thank Billie for all her help.
She was so professional and followed through with help and support.
A big thank you to Zak and Manny. For all their help.
Both very professional, courteous and very respectful.
Many thanks again.

November 29, 2024
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your Wonderful feedback.

We are glad to hear you had a positive experience with our team.

Thank you for your support.

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had to cancel my first delivery date at short notice. A new date was arranged without question. Friendly helpful delivery team and a quality product. Really pleased and will certainly buy from here again.

November 1, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you so much for taking the time to write this wonderful review!
We truly appreciate your kind words and feedback. It means a lot to us that you’re happy with our products and service.

Kind Regards,
The GFC Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Delivered with in timescales on website and in good condition. All tools needed were supplied and instructions easy to use. Good price for a quality product.

November 4, 2024
Rated 5 out of 5 stars

Great fast reliable

Great fast reliable, helpful on the phone too.

November 1, 2024
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your positive feedback!

We’re always here to assist and appreciate your kind words.

Kind regards,
The GFC Team

Rated 5 out of 5 stars

Adirondack Chair & Footstool

A great quality product, looks beautiful, sturdy build, no need to build myself.
Delivery team were brilliant and very polite.
I will continue to buy from The Garden Furniture Centre and happy to recommend them.

October 31, 2024
Rated 5 out of 5 stars

This company was excellent.

This company was excellent.

The first contact on the telephone was excellent and very helpful.

I placed the order and it arrived very quickly.
The bench was assembled and was of excellent quality and design.

October 28, 2024

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