The Garden Furniture Centre Ltd Reviews 

4,855
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service and the polite, helpful staff who often take the time to assemble items directly on site. Many people note that the diverse garden furniture and storage products are remarkably solid, beautifully crafted, and provide truly excellent overall quality for their outdoor spaces. Some reviewers were not happy with delivery issues, such as items arriving late, completely soaking wet, or visibly scratched in several places. A few consumers also mentioned encountering frustrating customer service responses regarding unexpected restocking fees, unhelpful return processes, or weather damage claims.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and solid build of items like the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, polite, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers are... See more

Service

Reviewers mention positive feedback about service, highlighting polite and courteous staff as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company! I ordered the biggest and heaviest bench imaginable. I was given a delivery date which was adhered to. The delivery guys, Peter and Max, went above and beyond to make sure my bench... See more

Rated 5 out of 5 stars

We purchased a garden bench. It arrived wrapped in protective cardboard. Delivery was amazing and the bench was placed where we wanted it. When we “unwrapped” it, it was even more impressive than... See more

Rated 5 out of 5 stars

I recently had a delivery of wheelie bin covers after meeting the team at their recent show. Wow. I'm so impressed, from the sturdy anthracite style to the soft close lids, makes putting out the rubb... See more

Rated 5 out of 5 stars

Good delivery of excellent swinging garden seat and cover. Seat comfortable much to the delight of family and visitors alike. Cover has withstood all the dry summer weather plus winds and rain of wi... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

We are The Garden Furniture Centre and are one of the largest retailers of Garden and Conservatory Furniture on the internet in the UK today. The focus in our range is on quality at competitive prices. Our online catalogue currently holds around 2000 products and we buy everything direct from manufacturers allowing us to pass great prices for quality items to our paying customers. Take a look at our website to view the full range and find out more. We specialise in Teak and Rattan but also have a very large range of Conservatory Furniture as well. Broadly our range includes Sofa Sets and Dining Sets in all shapes and sizes, Garden Benches, Gazebos, Parasols, Shade Sails, Aluminium Furniture, Day Beds, Swing Seats, Patio Heaters, Reclaimed Teak Furniture, Garden Ornaments, Garden Furniture Covers and Sun Loungers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(4,855)

92 reviews in the last 12 months

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Rated 4 out of 5 stars

I purchased 2 solar table lamps

I purchased 2 solar table lamps, both of which were obviously demo models or had been returned. One seems to function perfectly while the other has limited battery life and doesn't default to the last setting as the instructions say that it should. I emailed the Sales & Purchasing Manager for help, and I have not had any response after 2 weeks.
UPDATE: GFC couldn’t find my email, but have promptly offered a solution and apology, which I have accepted. Because they sold me exdisplay products I have taken a star off.

April 20, 2025
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

I apologise this has happened with your product.

Unfortunately we haven't received any emails from yourself with regards to these solar lamps, which may be due to them being sent to incorrect email address.

To ensure your enquiry reaches the right team, please contact us & resend this to customerservices@gardenfurniturecentre.co.uk.

We’re here to help and would appreciate the chance to resolve this for you.

Kind Regards,

The GFC Team

Rated 1 out of 5 stars

Bought a Havana 3 seater replacement…

Bought a Havana 3 seater replacement canopy the quality was not upto the price i paid sent photos. I also thought it was not waterproof.So got in contact no mention on there reply about the quality except it doesn't not say it's waterproof

May 1, 2025
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

We have sold the Havana swing seat for over 10 years now & this has been a hugely successful product.

We also supply replacement canopies as an aftersale again we have sold 100's of these & never had complaints as we do not advertise this item as waterproof product.

All information needed for the product is on the website!

Kind Regards,

The GFC Team

Rated 5 out of 5 stars

Churchyard Bence

Through donations from people in our Parish, we had enough money to purchase a bench for the cremation area in our churchyard. I found The Garden Furniture Centre Ltd via Google and everything about the purchase was brilliant. The bench was delivered this morning and we are absolutely delighted with its quality and the quality of the whole experience of dealing with The Garden Furniture Centre Ltd. Thank you all.

April 23, 2025
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for this lovely Review!

We are thrilled to hear your thoughts on our company!

Kind Regards,

The GFC Team

Rated 5 out of 5 stars

Stunning tree bench

Stunning tree bench, beautifully made, Really well made and thoroughly waterproof without making the furniture underneath damp. 👍👍👍
The delivery was excellent, and packaged very carefully.

April 7, 2025
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your Review!

We appreciate your kind words.

Kind regards,

The GFC Team

Rated 4 out of 5 stars

So happy with my purchase.

Each product I've bought from this company has been of excellent quality & I'm over the moon with this particular purchase - the Romance Bench which I had engraved & got as a memento of my mom & dad. The service is very good. I have recommended them in the past & will do so again. The only thing I would say is that their on line ordering service was ok but then I got several promotional emails straight away. One of them offering me more discount than I'd just been given on the order I'd just placed. After a phone call to them they gave me the extra discount so I can't complain. They are very helpful but if youre planning on buying I feel it might be better to visit in person if you can. I found their on line service & their personal service somehow don't link up too well together but their products in my opinion are excellent.

April 18, 2025
Unprompted review
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for your review.

We're pleased to hear that you're happy with the products you ordered from us. We sincerely apologise for the multiple emails you received — this was due to ongoing work on our new website, aimed at improving the online experience for all our customers.

Kind regards,

The GFC Team

Rated 5 out of 5 stars

Bought a 3m square Roma cantilever…

Bought a 3m square Roma cantilever replacement canopy. Arrived quickly and was easy to fit. The size was as stated, not like the Chinese one that I had ordered from a different online seller. One very happy customer.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

A company that cares…

I have just installed our triple bin storage unit and am very impressed.
It was very well wrapped...showed that the company care about their products. They had thought of everything, even gloves to keep the storage unit clean. Instructions were good, easy to install....even for me; a complete novice! Thank you

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Garden 3 seater hammock

Absolutely delighted with my lovely hammock, quality outstanding, from ordering to delivery excellent service. Drivers Ben and Marius were so helpful and kind and delivery was on time. Thank you will definitely use your company again.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Oops... I ordered the wrong colour!!

I ordered a wall mounted parasol but I made a mistake and ordered the wrong colour. A quick call and it was all sorted. But I didn't expect the parasol (all 30kg of it) to arrive less than 24 hours later! My wife soon had me installing it and it looks superb and is excellent quality. Fabulous service... a rare thing nowadays

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service all round by the team!

I had an issue with the item I ordered. They very quickly resolved this and the delivery driver who brought the replacement item I have to say was an absolute credit to the company. Kind, patient, and really took care. You don’t see this sort of service very often in this world now!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent garden furniture.

This is our second lot of garden furniture for another area of our garden,it's really sturdy if you have a windy garden,we have a bronze dining set and a cream ,the construction is not flimsy and the workmanship is fantastic,it comes very well packaged and great delivery guy,I would highly recommend this company and wouldn't hesitate to buy from them again.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Quality is excellent

Quality is excellent. Everything laid out beautifully and instructions are very clear. We had a wooden bin store before which only lasted 3 years. This one should last a lot longer and not weather or warp. Very satisfied with this purchase

March 7, 2025
Rated 5 out of 5 stars

10 out of 10 Gazebo experience!

Very pleasant experience purchasing a gazebo from Garden Furniture Center who we came across at Burghley horse trials.

Team that put the gazebo up were very professional. Arrived when they said they said and left no trace/ mess of their work.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

We recently attended the ideal home…

We recently attended the ideal home exhibition. We were particularly interested in garden furniture. The sales person was delightful, not pushy and knowledgeable about the products. Delivery was within a week and Manny the driver was fantastic. He constructed the furniture, removed all the packaging.
It was a painless experience. 5 stars

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

fast and efficient

fast, efficient, no fuss service - always!!

February 23, 2025
The Garden Furniture Centre Ltd logo

Reply from The Garden Furniture Centre Ltd

Thank you for a wonderful Review!

Kind regards
The GFC Team

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