Genting Casinos Retail  Reviews 

187
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The revised three card poker progressive game that came into the Sheffield in September 2023 is boring compared to the 5 card version, given there are fewer smaller payouts now too. It would be great... See more

Company replied

Rated 1 out of 5 stars

Luton casino. Just tried again after an extended absence. Unfortunately same old experience. One person in the slots area, 6 machines unable to be played with less than £10 credit in and ‘machine rese... See more

Company replied

Rated 1 out of 5 stars

Same as everyone else, they're not paying my withdrawal even though I've sent my identity. See this shows just how badly these sites are regulated nowadays. They're literally holding your withdrawal t... See more

Rated 1 out of 5 stars

Shocking casino site online.. I'm a member of Plymouth casino and joined online deposited £50 got no bonus and they wanted proof of my I'd.. but they let you deposit anyway, scammers. Don't advise... See more

Company details

  1. Casino
  2. Gambling House

Written by the company

Genting UK is one of the country’s largest leisure and entertainment businesses with 32 casinos throughout the UK. Since coming to the UK in 2006, Genting has steadily bought, refurbished and built brand new premises to offer customers the very best in gaming and entertainment. Genting is the leading operator in London with four high quality casinos to choose from.


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(187)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I went to Genting in Blackpool

I went to Genting in Blackpool, god they were hopeless , lazy as can be , the management need a good kick up the backside , it’s gone down hill fast , the service is rubbish , try elsewhere , it’s better , I would not go back if it was free , yes that bad

October 4, 2019
Unprompted review
Rated 1 out of 5 stars

One of the worst casino I’ve ever been

One of the worst casino I’ve ever been, avoid this place, go to grosvenor g casino. They are good,it’s is so nice in there and the staff and management are very polite and friendly.this is really a bad place for roulette.

June 5, 2019
Unprompted review
Rated 1 out of 5 stars

Genting Casino Reading

Genting Casino Reading.
Took an hour to get served a drink after a boxing match. Was with around 10 people but we all left as no one was getting served.
Worst casino experience ever. AVOID!!!!

May 15, 2019
Unprompted review
Rated 1 out of 5 stars

Nice list of slots but I have never…

Nice list of slots but I have never come across a casino where every slot you play is suddenly completely dead.
It is proof these casinos are not audited because I got around 50% RTP off 3,000 spins hitting 1 bonus round which paid around x30 bet which was my biggest win in all those spins!

Also dreadful Customer service.
Avoid, avoid, avoid!

December 16, 2018
Unprompted review
Rated 1 out of 5 stars

THIEVES

They have just said I cannot withdraw my £200 winnings into the account I have registered on the site. I have sent them all the info and ID they asked for now they are saying I can’t have my winnings.
I put £100 in and they took it within seconds but when I won they won’t give it to me. We’re not talking 10’s of thousands it’s £200. Let’s see how long before/if I receive it.
STAY AWAY PEOPLE. 👎👎👎👎👎👎👎👎👎👎👎

December 9, 2018
Unprompted review
Rated 1 out of 5 stars

Another scam slot site

Another scam slot site. Avoid at all costs. You'll rarely win anything from their slots. Some of my RTP is at less than 10%. Completely random? I don't think so. Should be illegal to offer such poor paying games. Go elsewhere.

September 2, 2018
Unprompted review
Rated 1 out of 5 stars

Doesn't honour bonuses

Wagered through the requirements for one of their bonuses, then had an email to say that I was now exempt from any bonus. Waste of time and money.

August 28, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible casino

Terrible casino. Poor customer service and the payouts are by far the worst I've ever seen. Nearly every spin is a dead spin and you never get close to getting a decent win. Complete con.

August 28, 2018
Unprompted review
Rated 1 out of 5 stars

Perfectly happy to accept deposit…

Perfectly happy to accept deposit online with no identification documents. however won't give your money back without identifying you. Perhaps you should get identification prior to accepting deposit money if you require it?

July 9, 2018
Unprompted review
Rated 4 out of 5 stars

Genting Casino Salford, one of the better casinos

It has to be said, if you are looking for a great night out you should seriously consider Genting Casino Salford.
There is always a lot going on with all your favourite games, from Roulette, Blackjack and Three Card Poker to a great 'Slots' area too.
The Poker area is always well managed with great tournaments for the experienced or not-so experienced players.
If you like good food then make sure you check out the 'Fahrenheit Restaurant' area, and pick from a very extensive menu. They do amazing 'Meal Deals' enabling you to get a 2 course or 3 course meal for a terrific set price (I HIGHLY recommend the lamb), go on treat yourself.
If you are just a bit peckish though, take a look at the Bar Menu for some great snacks. Either way, the quality of the food is always fantastic and great value for money too.
The staff are always really friendly and there are very efficient valets who will happily bring your drinks (or food) to your table. They do get very busy though so please be patient.
The Genting Salford is a such a great place to go.

February 14, 2018
Unprompted review
Rated 2 out of 5 stars

New user, no bonus features no wins just drain money

Hey my fellow gambling addicts I have joined Genting casino in Nottingham and deposited £240 in total on slots which I lost and did not gain any wins or any bonus games at all. As a new user to a casino usually they give you money and allow you to win in the beginning so you can get a little jolly and then they take your money back, well in this case Genting casino in corner house did not give me anything at all, the hungry machines just drained all of my money, I tried all of the machines periodically spending £240 across all machines, tried a few games like lucky lady charm, lord of the ocean, book of rah, gave me nothing, some buttons are jammed on the machines, sometimes they slow down while spins are active as if somebody is monitoring your performance, do not bother going there, go to Alea or Grosvenoir better, bigger more fun easy wins.

March 9, 2017
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague; do not play online nor in person, really dodgy

I had big problems with regard to getting paid out from their online casino, it was jumping through hoop after hoop. There are far better places to play online that simply pay out the winnings when you win!

I should not have really been surprised when I visited the Genting Casino in Brighton after my horrendous online experience. It is a real back street plane with dodgy customers and even more dodgy staff. I made the mistake of winning a little and was watched like a hawk by several members of staff and the manager until I felt so uncomfortable I had to leave the table.

If you think I am being sensitive I am not! Whilst at this casino I witnessed a drunk guy win about 10k when he cashed in and asked the manager to call him a taxi he was told that he would not get a taxi as he had won enough money and the manager then pointed to the door and said that the guy could walk down the road and maybe he might be lucky and a taxi would be there. It was 4am and the guy was drunk. These people are real scum, you have been warned.

September 30, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look