Gentlevan Removals & Storage Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Gentlevan were brilliant. The two guys did an incredible job - they were very fast, very skilled and very careful moving our furniture. The office team were also great - so courteous and professional... See more

Rated 5 out of 5 stars

Gentlevan stepped in when other transport company let us down at late notice. They were very polite, punctual and handled everything from collection in uk to delivery in Spain. What a fantastic servic... See more

Rated 5 out of 5 stars

Excellent service from initial enquiry right up to our belongings being unpacked. Lovely people, nothing too much trouble and all issues resolved (tight driveways, waiting for keys, tricky angles for... See more

Rated 5 out of 5 stars

Gentlevan were excellent. Communication with the office was always friendly and efficient. The removal guys were extremely hard working, packed everything with great care and were also very friendly.... See more

Company details

  1. Shipping Company
  2. Warehouse

Written by the company

Based in Banbury, Oxfordshire, we help families and businesses move locally, nationwide and across Europe with a calm, fully managed removals service. Whether you are relocating your home within the UK or moving to Spain, our experienced team takes care of planning, packing and transport — so your move feels straightforward from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Tomasz and Piotr (sorry, I don’t know if I have spelt your names right) moved me yesterday. They were prompt, polite, cheerful and helpful. Everything was moved perfectly and carefully. They were patient around waiting for my keys and cheerful throughout. It was stress free having them to do this job and I would definitely use them again.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable and professional service

Reliable and very good service, definitely highly recommend them. Peter and Viki were both very helpful and professional. I have bought a high value fridge and freezer and had to ask for a quote for delivery, from 200miles away from my home. 48 hours later the fridge was in my kitchen with Peter’s help:) Many thanks again!:)

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for a great service from…

Thank you for a great service from start to finish! Everyone I interacted with was super polite and efficient. The removals team worked very quickly but also very carefully causing no damage to my items or my properties. Best removal service I've ever used by a long way.

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

I moved to Cornwall in December having…

I moved to Cornwall in December having left all my belongings in the care of Gentlevan. My things were in storage with them for 2 months. When they delivered my stuff to Cornwall there were at least 3 boxes of goods missing and a small crate of books. In the missing boxes was some necklaces and other small items of sentimental value and all of my kitchen equipment. Gentlevan denied having misplaced them and have been totally unhelpful. I wouldn't recommend them to anyone. Unprofessional.

July 28, 2020
Unprompted review
Gentlevan Removals & Storage logo

Reply from Gentlevan Removals & Storage

Dear Nicky!

I'm sorry to hear your opinion about our service.
This was a tiny move, and we did not take everything from the house, the guys followed your instructions.
The guys reported it there were some dishes and kitchen equipment in the sink, but you told them to leave it because you have to wash them first.
They also said there were a few boxes in a room and you also told them to leave them.
And many other things stayed in the house.

Our terms and conditions also including the following thing:

4. Goods not to be submitted for removal or storage
4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar
kind.

The second thing you only sent us an email a month later, while the time limit for notifying us of your claim within seven (7) days of delivery.

All the best!

Rated 5 out of 5 stars

These guys were fantastic

These guys were fantastic - very good price, but that did not reflect the care and professionalism they showed. Very calm and polite, they took everything in their stride and helped us move into storage, making sure every inch of the storage unit was filled to reduce our costs. Would not hesitate to use them again.

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

I booked Gentlevan Removals for a very…

I booked Gentlevan Removals for a very short notice move & the service I received could not have been better, from the initial survey, the careful packing of everything & the move itself. Every care was taken to protect all of my possessions with different sorts of packaging and protective covering for all of my floorings.
Could not have asked for better & I thoroughly recommend.

July 21, 2019
Unprompted review
Rated 5 out of 5 stars

Joshua and George did our move after a…

Joshua and George did our move after a home visit by Eva and various communications. Good value for money and the guys took great care of everything. laid down protective sheet everywhere at both ends of the moves. Courteous efficient and couldn't do enough for us.
Our move was at a busy time of year and they came up with the goods. This was a 3 bed house move from Oxford to Banbury. I highly recommend Gentlevan Removals `

April 16, 2019
Unprompted review
Rated 1 out of 5 stars

Gentlevans Removals let us down after deposit and time agreed

We booked this company Gentlevan Removals on the 7th Dec 2018 to move the contents of one house to another a distance of 7 miles.
We talked on the phone to Eva agreed a time 8.30 am two men and a luton van. Price agreed and we paid a 20% deposit of £72
We also emailed them a list of items to be moved. Four days later I get an email from them saying can't do 8.30 am but we have to switch you to 2pm. This
I said NO. they then came back to me and said sorry can't do. Why did they wait 4 days after I booked and paid a deposit?
I though that when you have agreed a time paid a deposit you have entered a contract. This company "Gentlevan Removals" would appear to be very unreliable
and I would not ever use again.

December 12, 2018
Unprompted review
Gentlevan Removals & Storage logo

Reply from Gentlevan Removals & Storage

We're ever so sorry we had to let you down. First of all, our man and van service is only suitable for customers who are a bit more flexible with their house move. You made us believe that there wouldn't be anyone moving in to the property the same day, so there wouldn't be any deadline for us to finish with the loading. When we were trying to change the agreed timings to work around our staffing issues and to try to help out as many customers as possible during this busy festive period, you then let us know that you'd actually have to leave the property by midday. Unfortunately, not knowing this crucial factor, we had to decide to cancel your booking and transfer the deposit back to you as we wouldn't have been able to take responsibility if our 2 removal men couldn't have finished before midday or if the list you had previously sent through about the items having to be moved wasn't accurate enough so they wouldn't have fit into a Luton van and the guys would have had to do a second round with the new tenants already at the doorstep wanting to move in.
There were so many factors we had to consider and we sincerely apologise for causing you such an inconvenience.

Rated 5 out of 5 stars

Punctual

Punctual, efficient, pleasant service. Competitively priced. We used them for a full house move; all items were protected with padded blankets and things placed in rooms of choice at destination. Definitely reccommend this company.

July 9, 2018
Unprompted review
Gentlevan Removals & Storage logo

Reply from Gentlevan Removals & Storage

Thank you. Happy to hear! :)

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