Go Green Taxis Reviews 

On Monday night I booked a taxi for Tuesday morning at 0800, on Tuesday morning I waited for a taxi to arrive, but it didn’t show up. I phoned GoGreen who told me there were no drivers as they were all off sick and there would be a 30 minute delay. No warning , no message, no “sorry”. Avoid.

Un reliable, always late. Very rude customer service

Booked taxi for 11pm well in advance online. Missed a call from them at 10:45pm to then find they cancelled the booking as we hadn’t answered their call for a prepayment. Called them back at 10:55 realising we missed the call but they refused to send a car. Stranded in the middle of nowhere now. Never use this company.

Taxis are always late. The sales director has an ego the size of the UK. Their internal staff are not professional either and dont expect a happy service. Lots to do to improve. Think they've reached their growth limit

Phoned 10 minutes before pickup to says that they couldn’t come - left me completely stranded!

Our cab was 40 minutes late. I called the call center for an update and the staff there - a female - was incredibly rude. She informed me that "it isn't their responsibility to get our child to school" -- Obviously not. But it is your responsibility to meet the bare minimum threshold of service for a taxi service, which is to show up on time and drive people places. Being almost an hour late isn't trivial. The argument of "we don't have to get your kid to school" is maybe the dumbest thing any customer service agent has ever uttered. I will never use this company again. Avoid at all costs if you care about punctuality or not having to interact with rude people who can't comprehend the very basics of logic and customer service.

The interaction with the booking service is all good and seems efficient. The outbound leg fine. (Note how quick the driver is to let you know he has arrived to pick you up). Then the return…..check the app, no driver assigned….followed by lame excuse when you ring. Used this company before, never again. Just tell the truth! You are unreliable! If your excuse that another driver has broken down….. it prompts the question….your broken cars are more important than customers.

Unreliable… booked a taxi online to go back from restaurant but they cancelled the booking without telling… and when I called they could not find the reference and advise we are fully booked and call customer service tomorrow… how is that getting me home. Not using again!

This seems a bit trivial reading some of the other reviews but annoying nonetheless. I booked a taxi with two weeks notice online for a 3.15am pickup to take me to Oxford to catch a bus to Heathrow. I’m very glad I built in some extra time as the taxi didn’t turn up until 3.30am. Wouldn’t use again as they’re obviously pretty unreliable.

I don’t know what is going on with go green taxi firm but!!!
My recent experiences with them have been less than adequate I don’t drive and need taxis to enable me to go shopping or get to places I need to get too all through the pandemic I used them once a week to begin with and then once we was allowed I used them twice a week so would regard myself as a loyal customer as they were not getting money in from the school journeys and not much from the airport runs now I understand my use of them would not keep the company afloat but I’m sure there was other non drivers using the company so again loyal customers!!! Now things are pretty much getting back to how they were it feels like it’s don’t worry about the loyal customers and let’s worry about the school journeys more leaving the loyal customers not being able to get a taxi for over an hour!!! Or like on the 4th of September I booked a taxi at 10.30am from home to take me to the train station for 12noon I get a phone call at 11.55am to tell me there was no taxis till one so why did the app let me book it and why did it take so long to phone me to tell me it’s disgusting I’m due to go on a day trip this Sunday and need a taxi to get me and my disabled mum to the bus stop in Didcot Broadway for 07.15am and I don’t know if I want to because it’s no good then letting us down
Not happy!!!

Absolute disgrace, about 25% more costly than any other firm for the same exact distance. Left my brand new £80 bag in the car and the driver swears blind he didn't take it. Very rude and threatening demeanour and awful customer service from office staff - will be reporting the theft to the police.

As others, booked online several days in advance for an 11.00 pm pickup at a remote location outside Witney. They emailed with 15 minutes notice to try to delay by 30 mins. Fortunately another taxi had spare seats and kindly took us back to our hotel. According to the driver they do it all the time. Do not use this firm for Witney.

No wonder you have 1.8 star rating. Useless.

Don’t book with these clowns, hope Uber put you out of business.

They told me on email the price was 5.50 for the journey then charged me £20! Wouldn’t let me out until I paid the fee which one was extortionate and two not the confirmed price when I booked, the driver simply said the email was wrong! SORT IT OUT!

Do not use this company, they are unreliable. We booked a taxi for midnight on Saturday to take us from a wedding in a quiet location to our hotel, we had an email confirmation. I had a call, which I missed at 11.30pm to cancel as they couldn’t do it anymore. I called them as soon as I realised I had missed a call only to be told that they couldn’t do it anymore, I explained we were in a remote location and that’s why I’d booked and what were we supposed to do!! They just said they had cancelled other clients too and nothing they could do!!!! Absolutely disgusting to cancel at all but so late when fewer options are available to you and all 4 of us had been drinking so unable to drive. Will never ever use this company again and would not recommend at all!!!

I am in the taxi now and the driver has stopped to pour water on his face to stay awake. He's agitated and certainly not fit to drive. Won't use again. Also windows down so freezing. Worst drive ever don't use !! Other drivers beeping and can't stay in the lane. Unbelievable.

Used this company a few times but never again after they left my daughter stranded. Rude and unhelpful bloke on the customer support desk put the phone down on me and my daughter. Shambles.

1 star is better than the experience. Double the price of most taxis’s for the same distance, rude driver who didn’t know the area. 1.5 hours late. Horrible service and an awful experience

Always there waiting for you. Quiet, spotless cars. Polite and caring drivers. For a hassle free journey this is the way to go.

After using Go Green Taxis a number of times each week for a number of years, yesterday evening I had a confirmed booking at 21.24 only for it to be cancelled at 21.40. The controller, who called me to confirm their cancellation, was rude, abrupt, and could do with some lessons in customer service.
I managed to get a taxi using ABC taxis and will be using them from now on...!!!