The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she point... See more
Company replied
Queen Street 17, TQ12 2AQ Newton Abbot, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she point... See more
Company replied
I bought a pair of walking boots with the excellent kind and professional help of Jo and then paid at the till with excellent customer service of Millie. Their friendly, helpful assistance was very w... See more
Company replied
After spending 30 years in France, I was a loyal 'Decathlon' customer and not at all familiar with 'Go Outdoors' and its various ranges of camping and hiking products. Jo and Abbie (hope I spelt t... See more
Company replied
Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received a... See more
Company replied
Written by the company
Written by the company

Queen Street 17, TQ12 2AQ, Newton Abbot, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo and Abbi were so friendly, cheerful and helpful it made shopping here a positive experience. They asked if I needed any help, which I did, and then helped me select what I needed for my granddaughters camping trip, answering all the questions I had. They even gave me some practical tips for the trip. I was going to go to the big store in Torquay but thought I would give my local (express) store a try and I wasn’t disappointed. If only all of my shopping experiences were like that. It will be my first port of call in the future.

Reply from GO Outdoors - Newton Abbot (Express)
Isla and Ruby were very helpful and polite, purchased a waterproof coat, very pleased with the coat and the service, Many thanks..

Reply from GO Outdoors - Newton Abbot (Express)
Today I was served by Jo.
She was extremely pleasant and helpful.
She answered my question without any problem.
Thank you.

Reply from GO Outdoors - Newton Abbot (Express)
Thank you for being so helpful and friendly. Proper Job!

Reply from GO Outdoors - Newton Abbot (Express)
Fantastic service in store yesterday. Acknowledged me professionally when I arrived, gave me time to browse, explained how membership works and was generally very helpful. Would highly recommend.

Reply from GO Outdoors - Newton Abbot (Express)
Just dropped in to get a Lake District map, staff very helpfull in directing me to the OS stand upstairs that had most UK maps, great to know.

Reply from GO Outdoors - Newton Abbot (Express)
Really helpful staff with great knowledge of the products and help with application for store card with Isla
Much appreciated

Reply from GO Outdoors - Newton Abbot (Express)
Tom was helpful and friendly. Explained membership which saved me money.
Many thanks.

Reply from GO Outdoors - Newton Abbot (Express)

Reply from GO Outdoors - Newton Abbot (Express)
I needed an item from upstairs, but due to having a pushchair and baby with me, I couldn't easily get up there. Jo was very helpful and offered to grab what I needed from upstairs, her assistance and expertise really made a positive difference!

Reply from GO Outdoors - Newton Abbot (Express)
Really helpful staff, knowledgeable about products that we were looking at and helped with discounts at the till. Good shopping experience.

Reply from GO Outdoors - Newton Abbot (Express)
Fantastic lady Jo was very informative and attentive to the needs of what we wanted. Nothing was too much and she wanted to help us find the perfect walking shoe and gave lots of tips! So helpful and just made everything so easy.

Reply from GO Outdoors - Newton Abbot (Express)
Very helpful and friendly staff, pointed out an item we had missed, which we ended up purchasing.

Reply from GO Outdoors - Newton Abbot (Express)
I picked up these Peter Storm Men's Filey Mid Walking Boots today
The store staff ordered them as a click and collect to be picked up in the Newton Abbot branch as they didn’t have my size when I visited. Ordered on Tuesday and picked up on Friday afternoon DHL order tracking and delivery notification that they were in store for collection.

Reply from GO Outdoors - Newton Abbot (Express)
Amazing service from Tom, Jo and Islay(?) today at the Newton Abbot store. Really helpful and extremely welcoming. They are a credit to the company.

Reply from GO Outdoors - Newton Abbot (Express)
I’m very happy with the amazing service I was given today by all the staff at this store especially Tom who was very attentive to my needs and I’m very grateful for that! Will definitely be shopping again

Reply from GO Outdoors - Newton Abbot (Express)
I had a problem with boots purchased nine month ago from Millits. Abbi bent over backwards to help resolve the issue and just replaced them without a question about use etc. She is so knowledgable about the products and helped me choose a new pair and talked me through some trainers I shall purchase soon. Great staff, great shop.

Reply from GO Outdoors - Newton Abbot (Express)
Bumped into a member of staff outside called Abby, explained how my daughter's shoes for outdoor school had broken and we desperately had to get a new pair before her taxi arrived at 9am. Abby took down her shoe size and our budget and got us a pair ready on the till for bang on opening time and my daughter got to wear her new shoes straight away! What a legend 🤟

Reply from GO Outdoors - Newton Abbot (Express)
The staff was helpful and share money saving tips during my visit. I was able to find everything I needed and more

Reply from GO Outdoors - Newton Abbot (Express)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.