GO Outdoors - Newton Abbot (Express) Reviews 

177
TrustScore 5 out of 5

4.9

Queen Street 17, TQ12 2AQ Newton Abbot, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she point... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of walking boots with the excellent kind and professional help of Jo and then paid at the till with excellent customer service of Millie. Their friendly, helpful assistance was very w... See more

Company replied

Rated 5 out of 5 stars

After spending 30 years in France, I was a loyal 'Decathlon' customer and not at all familiar with 'Go Outdoors' and its various ranges of camping and hiking products. Jo and Abbie (hope I spelt t... See more

Company replied

Rated 2 out of 5 stars

Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Newton Abbot (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Queen Street 17, TQ12 2AQ, Newton Abbot, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(177)

35,992 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jo and Abbi were brilliant

Jo and Abbi were so friendly, cheerful and helpful it made shopping here a positive experience. They asked if I needed any help, which I did, and then helped me select what I needed for my granddaughters camping trip, answering all the questions I had. They even gave me some practical tips for the trip. I was going to go to the big store in Torquay but thought I would give my local (express) store a try and I wasn’t disappointed. If only all of my shopping experiences were like that. It will be my first port of call in the future.

July 29, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Isla and Ruby were very helpful and…

Isla and Ruby were very helpful and polite, purchased a waterproof coat, very pleased with the coat and the service, Many thanks..

June 30, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today I was served by Jo.

Today I was served by Jo.
She was extremely pleasant and helpful.
She answered my question without any problem.
Thank you.

July 28, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you for being so helpful and…

Thank you for being so helpful and friendly. Proper Job!

July 28, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service in store yesterday

Fantastic service in store yesterday. Acknowledged me professionally when I arrived, gave me time to browse, explained how membership works and was generally very helpful. Would highly recommend.

July 23, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpfull staff

Just dropped in to get a Lake District map, staff very helpfull in directing me to the OS stand upstairs that had most UK maps, great to know.

July 22, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff with great…

Really helpful staff with great knowledge of the products and help with application for store card with Isla
Much appreciated

July 22, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom was helpful and friendly

Tom was helpful and friendly. Explained membership which saved me money.
Many thanks.

July 4, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful and friendly staff.

Really helpful and friendly staff.

June 16, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

I needed an item from upstairs, but due to having a pushchair and baby with me, I couldn't easily get up there. Jo was very helpful and offered to grab what I needed from upstairs, her assistance and expertise really made a positive difference!

June 18, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, knowledgeable about products that we were looking at and helped with discounts at the till. Good shopping experience.

May 24, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic lady Jo was very informative…

Fantastic lady Jo was very informative and attentive to the needs of what we wanted. Nothing was too much and she wanted to help us find the perfect walking shoe and gave lots of tips! So helpful and just made everything so easy.

May 11, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, pointed out an item we had missed, which we ended up purchasing.

May 10, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I picked up these Peter Storm Men's…

I picked up these Peter Storm Men's Filey Mid Walking Boots today
The store staff ordered them as a click and collect to be picked up in the Newton Abbot branch as they didn’t have my size when I visited. Ordered on Tuesday and picked up on Friday afternoon DHL order tracking and delivery notification that they were in store for collection.

May 9, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service from Tom

Amazing service from Tom, Jo and Islay(?) today at the Newton Abbot store. Really helpful and extremely welcoming. They are a credit to the company.

May 9, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’m very happy with the amazing service…

I’m very happy with the amazing service I was given today by all the staff at this store especially Tom who was very attentive to my needs and I’m very grateful for that! Will definitely be shopping again

April 26, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a problem with boots purchased…

I had a problem with boots purchased nine month ago from Millits. Abbi bent over backwards to help resolve the issue and just replaced them without a question about use etc. She is so knowledgable about the products and helped me choose a new pair and talked me through some trainers I shall purchase soon. Great staff, great shop.

April 8, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

April 5, 2025
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superheroes!

Bumped into a member of staff outside called Abby, explained how my daughter's shoes for outdoor school had broken and we desperately had to get a new pair before her taxi arrived at 9am. Abby took down her shoe size and our budget and got us a pair ready on the till for bang on opening time and my daughter got to wear her new shoes straight away! What a legend 🤟

April 3, 2025
Unprompted review
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff…

The staff was helpful and share money saving tips during my visit. I was able to find everything I needed and more

March 23, 2025
GO Outdoors - Newton Abbot (Express) logo

Reply from GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look