Kieran in Warrington Store, was extremely helpful. His knowledge about different boots and makes was exceptional. He asked what I needed from boot, leather/ man made / height if ankle cuff etc, once h... See more
Company replied
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Warrington store bike station absolutely the worst place to buy a bike,staff had no idea what they doing there an they will offer you 6 WEEKS of warranty, no technician in store to build a bike and... See more
Company replied
Service that's been provided, is absolutely fantastic. I got bike on time and the technicians are really got the relevant experience. My feedback need to go direct to Phil, the cycling specialist.... See more
Company replied
It was so lovely to be served by an assistant who was very pleasant and helpful. The shop was emaculate considering this busy time of year. I was delighted with a great deal I bagged for my husband wh... See more
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Company details
About GO Outdoors - Warrington (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
28 Golden Square Shopping Centre, WA1 1QE, Warrington, United Kingdom
- 01925 599450
4.6
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I bought a charcoal starter and it cut…
I bought a charcoal starter and it cut my thumb, other than that everything was fine
March 26, 2024
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great selection of coats my wife and…
Great selection of coats my wife and myself were looking for, both got exactly what we wanted with a huge 30% off.
The Lady on till was so helpfull and very polite.
February 28, 2024
Reply from GO Outdoors - Warrington (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Convenient and well stocked store
Convenient and well stocked store, however two male members of staff are rather miserable. One was particularly abrupt when serving.
February 16, 2024
Reply from GO Outdoors - Warrington (Express)
Hi Carol,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please can
you elaborate on your experience and contact us at onlinereviews@gooutdoors.co.uk quoting your review reference 6865 as the subject and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Farhan,
Go Outdoors Online Reviews Team.
Quick exchange
I'd ordered a fleece on line that arrived on time but I'd ordered the wrong size. Had the right size delivered to the Warrington express store. They exchanged the top I didn't want with no fuss.
It was great service and I was quickly on my way.
December 18, 2023
Reply from GO Outdoors - Warrington (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great staff and choices and great deals…
Great staff and choices and great deals plus no one hassels you when you waslk in
December 13, 2023
Reply from GO Outdoors - Warrington (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Had what I wanted every time I visited
December 12, 2023
Reply from GO Outdoors - Warrington (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I went in and asked a staff member…
I went in and asked a staff member there about price match on a cadac stove. After 20 minutes she refused it as was unable to find the online store's vat number. Literally went out of her way to prevent my purchase
December 8, 2023
Reply from GO Outdoors - Warrington (Express)
Hello Mr Davies,
Thank you for taking the time to leave us a review!
I'm really sorry to hear about your recent shopping experience with us.
If you would like to discuss this further could you please email us at onlinereviews@gooutdoors.co.uk. Please include the reference #TP43448 as the subject and within the contents along with your full name, order number, email and billing address including postcode.
Regards,
GO Outdoors Online Review Team
Reply from GO Outdoors - Warrington (Express)
Hi John,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
Pleasant staff very helpful and…pleasant
Pleasant staff very helpful and informative guided me through the membership process. Found what I was looking for easily all products marked with pricing and sizes correctly
November 17, 2023
Reply from GO Outdoors - Warrington (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Best place to buy outdoor footwear
Best place to buy outdoor footwear. The young lad in there was the most knowledgeable person and had the most patience and gave the best customer service ive ever experienced. He was friendly, helpful, patient, high level of knowledge and He's a credit to the store and should be recognised for his fantastic work.
November 5, 2023
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Fab customer service from Debbie!
Fabulous customer service from Debbie today! Great choice of products, great prices and will definitely be coming back.
November 15, 2023
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service and good advice…
Great customer service and good advice from Daniel over my choice of walking shoes and a lightweight jacket. This was very much appreciated so thank you.
November 13, 2023
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Got a good buy staff very helpfulll
November 4, 2023
Reply from GO Outdoors - Warrington (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
Great customer service. Debbie found mr exactly what I wanted. Very pleasant and helpful. Thank you
October 30, 2023
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Customer service was very good
Customer service was very good. Goods selection of clothing, bought just what I was looking for.
October 20, 2023
Reply from GO Outdoors - Warrington (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent support from the salesman
October 25, 2023
Reply from GO Outdoors - Warrington (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Awful shopping experience with misleading pricing!!!!
Awful shopping experience!!!!. Yesterday I purchased two T shirts that I believed to be 2 for £25 according to the price tag, which seemed a good deal. When I got to the till I was told haughtily by the cashier that the signage is quite clear and the deal for the T shirts only applies if you had a membership card otherwise they were £36 for 2. She added the membership card costs an additional £5, I remarked that I was not stupid & I felt the signage had been misleading and misrepresented the cost. I went to look at the sign as wanted to photograph it with a view to sending it to the trading standards team. As I was taking a photo i was approached by a bruiser of a manager who asked was there a problem. I said i was taking a photo as i felt their signage had misrepresented the actual cost of the purchase. He abruptly said we are compliant with trading standards, and I overheard how you spoke to my member of staff.
I replied that i had merely said i would take a photo as found the signage misleading.
He continued to argue with me, at one point he looked really angry, in the end I said I was not well enough for all this hassle" and only wanted to buy the t shirts"
His manner was curt, dismissive, argumentative and abrupt....& I certainly did not feel like a valued customer. I was totally shocked & disappointed by the experience which has really upset me....
September 19, 2023
Unprompted review
Reply from GO Outdoors - Warrington (Express)
Hi Sharon,
Thanks for the review.
I am sorry to hear that you had a negative experience with our service in-store.
If you would like to discuss this further please contact us at onlinereviews@gooutdoors.co.uk quoting your review reference as the subject #TP1326 and provide your full name, store details and billing address so we can assist you with this further.
Kind regards,
Heena,
GO Outdoors Online Reviews Team.
Still haven’t received my table that I…
Still haven’t received my table that I ordered on 31/7/23
August 10, 2023
Reply from GO Outdoors - Warrington (Express)
Hi James,
I hope you're well and thank you for taking time to leave us a review.
I am sorry to hear about this and I understand your disappointment.
So we can discuss this further with yourself, please can you email us at onlinereviews@gooutdoors.co.uk and quote us the TrustPilot reference number: TP39303, along with the order number and the full billing address including postcode.
Kind regards,
Ethan,
GO Outdoors Online Review Team.
Love go outdoors
Love go outdoors, and the express sore in Warrington is really handy.
Sadly tho, the items I bought claims I saved £35 with my store card, yet I could of gone elsewhere and bought them for the same...
Is it really worth having the card ?
August 4, 2023
Unprompted review
Nightmare
Nightmare. Took ages to get a refund. Over an hour in store and another 2 hours calling customer services
July 26, 2023
Reply from GO Outdoors - Warrington (Express)
Hi Ian,
Thanks for the review.
I am sorry to hear that you had a negative experience with our service.
If you would like to discuss this further please contact us at onlinereviews@gooutdoors.co.uk quoting your review reference as the subject #TP37896 and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Heena,
GO Outdoors Online Reviews Team.
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