Terrible customer service, ordered my son a birthday gift (ride one) night before his bday we opened box and wanted to put it together, we then noticed broken pieces of plastic and then discovered par... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Code didn’t work - been 7 days & still getting mucked around, call centre is non- contactable as apparently all been away on a training excercise for the last 7 days leaving call centre completely u... See more
I’m surprised at all the bad reviews here. I’ve dealt with their customer service twice recently -once due to a mistake I made with an order and then for a wrong product delivered. Both times they wer... See more
Customer service is appalling! I will never buy anything from this website. I ordered for 8-pack solar lights but was only delivered 1 miserable solar light. After 10 emails, they are saying the same... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake purchased 2coupons no…
I made a mistake purchased 2coupons no refund my fault but 2x$189 charged $418 on my card
No service, no refund. Sounds like GrabOne
f you see this, share with others in your community.
Avoid this coupon (Lavish Cleaning Services).
Took a while to confirm a booking. On the day, they didn't respond, then responded that they were at the doctor's, and then 1.5 hours later they responded that they couldn't do the cleaning because the doctor told them to stay home.
How convenient in this #coronavirus climate... Trying to get a refund from GrabOne is impossible, of course...
Bad experience dealing with you
Bad experience dealing with you. Will never recommend this company. Pay that extra bit and you know you safe.
Code didn’t work
Code didn’t work - been 7 days & still getting mucked around, call centre is non- contactable as apparently all been away on a training excercise for the last 7 days leaving call centre completely unattended...what a bunch of bs.
Not worth the wasted time & hassle - wasted 4 hours of my life already & still no solution.
Absolute CRAP.
Grab a bargain
Grab a bargain? Extremely doubtful. The discounts are highly dubious. As an example I bought some solar powered torch garden lights, each one cost $39 on Grabone...just the other day I spotted the exact same torches in Bunnings for $19. Some "deal" when items cost TWICE the normal retail price. Another example was a supposedly discounted car wash, the price turned out to be their regular price. I think the whole thing is a rather dishonest scam to make people believe they are getting great deals when in fact the are paying the same, or in some cases more than the normal price. I will not be using Grabone any more.
After spending over $2,500 worth of…
After spending over $2,500 worth of vouchers with GRABONE - I had a refund declined for 1x $25 voucher at The Longroom.
We had bought two vouchers for 4 people and turned up 1 day before expiry, sadly of our table had 2 cancelled on us that night & so we couldnt use the second voucher (due to expire the next day giving us no time to make another booking) nor would the merchant accept the $25 difference on the night instead of the $50 voucher amount. So not only did we end up spending $136 anyway but the place had sandflies all over our wine and there were cigarette holes in the cushions. The place has gone down hill.
Grabone also sent an identifcal templated messages twice to both my emails they are either very arrogant or extremely ignorant...GOODBYE GRABONE - ! $25 REFUND REFUSAL JUST LOST YOU OVER $2,500 WORTH OF MORE PURCHASES.
Grabone will misuse and abuse your credit card
In good faith I registered my credit card with Grab One to make a purchase for a meal at a restaurant.
After that registration, I continued to scroll for other restaurant offers, and while I was doing so, my finger had accidentally touched a purchase TAB as the restaurant advertisements were scrolling rapidly.
Unfortunately for me, all that night and the following day, I had found the Grabone does not have any means or customer service in which to stop the transaction from completing!!! I suspect that they do this on purpose.
My warning and caveat is that anyone could wind up losing their money by such a poor shoddy business practice.
Their phone number is literally bogus, since it continuely answers with a message saying "They are in training" and your phone call gets automatically disconnected!!!
I'm sharing this experience hopefully to warn others of the trouble they can get into by giving out their credit card details to Grab One.
I’m surprised at all the bad reviews…
I’m surprised at all the bad reviews here. I’ve dealt with their customer service twice recently -once due to a mistake I made with an order and then for a wrong product delivered. Both times they were more than helpful, even when the fault was mine the first time. The situation was resolved easily for both scenarios and I was offered a small compensation for their error. Thanks Grab One, a happy customer here!
I will never again order from grabone
I will never again order from grabone. I purchased a house wash and the company speckless corp never replied to any of my attempts to book them in. I contacted grabone 3 times regarding but they STILL are trying to sell the same deal with speckless corp. This is unprofessional, and I think considering speckless are not complying with their commitments to the purchased vouchers, Grabone should have removed them as a merchant. Very disappointing in the service.
Their customer service is HOPELESS
Their customer service is HOPELESS - it appears all they are interested in is your money. SHAME ON YOU GRAB ONE!
Bad service from Both grabone and their client
After buying one of the products, I tried all day to ring and txt the company to book an appointment but no one would answer (there were people working but one of the men was just sitting at the desk Doing nothing) so I tried emailing grabone to let them know, 3 weeks later and still no response
Scam company
I brought a box of cherries from them thinking that I would get a good deal. They did not arrive for quite a few weeks. I had to call them to get them delivered to me. Then to cherries arrived, they tasted horrible and were overall trash. They are a scam company and ripped me off. Do not buy from them at all.
Grabone I bought a non-stick oven tray…
Grabone I bought a non-stick oven tray with insert it didn't arrive within the allotted time so I waited another week still nothing, so I contacted them and to be fair they responded and said that the delivery guy couldn't find my address, I responded with if he took out his smart phone and went into google maps he could stand outside my address and look at my house, I than added that a smart phone is only as smart as the user, they said that they will ask the supplier to resend the item and supply a tracking number. I monitored the so called tracking number which as it happens didn't move for 15 days, I tried to get hold of grabone again but now they weren't talking it were as if they were children sulking, so I got hold of my bank and reversed the transaction it was only after I did this that the responded with a full refund. Be very careful with this company if they did this to everyone in NZ and nobody responded that would be a cool 120,000,000 stolen from Kiwis.
Always get your money back no matter how small.
Grabone - rubbish deals and products from Aliexpress
When Grabone started they had reasonable deals on products and services. However they have gone down hill so badly they are not trustworthy or worth the hassle to deal with. Most of their products come from the cheapest manufactureres from aliexpress and alibaba. Absolute rubbish quality. I had a pvc product sent to me that was so toxic a governement department analysed it and found it to be illegal to import. Grabone doesnt care. Complaints fall on deaf ears. Just google all the complaints levied against Grabone. Theyre fined all the time for breaching the law. Avoid them.
I had carpet and car cleaning valet…
I had carpet and car cleaning valet service from grab one...
They turned up 2 hours late, moved the electric seats back to clean the front carpets, and now the seat doesn't move forward and they didn't clean the back of the car...never said a word. The windows had a quick wipe leaving smears everywhere, just a really bad job so disappointing for $69
The guy cleaning the car was very strange...don't use them.
Just purchased Car Air bed from Grabone…
Just purchased Car Air bed from Grabone on 02/03/2018 for $39 with $7 shipping total $46. After I purchased it got the email from 1-day and they selling the EXACTLY same thing for $34.99 with $5 shipping total $39.99.
So I called Grabone helpline to cancel the deal. They simply say not going to cancel and refund the money just because I found the better deal. Now I need pay more for item and shipping. This is the total rip off.
I know it is only $6 but I try to cancel the deal within 30 minutes. what pisses me off is there is no refund or cancel option what so ever.
Becarefull and always compare with other website deal before you hit pay now button, Always think twice or more.
Not recommending Grabone at all.
R&Jonas services limited are terrible
R&Jonas services limited are terrible. They tried to Bill me twice then didn't even clean the house.
Shocking customer service
Received faulty items and after 12 emails and two phone calls they still haven't organized to collect them and refund me. There is no-one in Auckland that you c an call either, as customer service is in Asia. Every email says the same thing but no action actually taken. In the end I have had to get my bank to reverse the payments on my credit card. Let's see what happens now. Will never buy from these guys again!
Good until it went bad!
Had a pretty good run until something went missing in the post and they basically implied that I stole it when i queried the missing item. Apparently when the vendor says it's been delivered it has, wether you've re eived it or not. Won't be stealing my money from me again, lesson learnt...
No problems at all...
I've made a few purchases from Grabone in the last couple years and I have never had any issues so far. Can't say a bad word. Some good deals to be had.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








