Rob went above and beyond to help with my enquiry. He took the time to understand exactly what I needed and did everything he could to assist, making the whole process smooth and stress-free. His de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Niyah was so helpful! I had a direct debit decline from my account because I thought I had changed the date. Niyah looked into it and made sure to sort it out for me. She definitely put my mind at eas... See more
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Despite the first call I made being a rough one full of arrogance which mysteriously got cut off after 40 minutes in a que. I tried again and landed with Katelyn who was really helpful, patient and re... See more
Company replied
Had a payment fail due to my own fault with acorn insurance and paid twice by accident but they hadn't gone through. and I called and a lady called penny managed to sort it out for me and spoke to h... See more
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4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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This review is about Lilly 🌺
This review is about Lilly 🌺 She was a huge help and truly went out of her way to accommodate my needs at a point when I needed someone to understand my change in circumstances. I hope Lilly gets the recognition she deserves, thank you!
February 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning James,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
First of all,Acorn insurance is,with…
First of all,Acorn insurance is,with all services for customers very good atittude,which is appricated,this morning I speak to miss NYA
She guide me very nice
Really appreciate
Thanks acorn insurance
February 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Nasrullah,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Penny was very helpful and…
Penny was very helpful and professional, and made a difficult process much easier. Thankyou.
February 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Mark,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I had great experience and sevice got…
I had great experience and sevice got help on my qurie by Naya many thanks
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Shadreck,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Polly helped me during a bit of a…
Polly helped me during a bit of a pickle she was really helpful polite and understanding and went well above whst i was expecting or ehat she was expected to do thank you so much ☺️
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Mr Haynes,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Very good car insurance customer…
Very good car insurance customer service excellent highly recommend
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Emmi,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
SANAH was Professional and very helpful.
SANAH offered me Excellent support. She was kind, professional and very helpful throughout the call. I truly appreciate her assistance and great customer Service.
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Zain,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
The advisor "Penny" was outstanding
The advisor "Penny" was outstanding. Helping me through the options and information of payment, friendly and knowledgeable. Perfect
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning DLR,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Penny was amazing I missed my payment…
Penny was amazing I missed my payment chnaged jobs instead of weekly pay its now last working day of the month, penny went through everything with me very professionally the service she provided was 1st class! Thanks very much Penny!
February 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning T-Jay,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Exceptional experience and support…
Exceptional experience and support given by Rob, who helped with a stressful situation, couldn’t be happier with the help and support i received and the professionalism and the kindness. Much appreciated! Thank you.
February 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Zak,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
If you’re looking for someone…
If you’re looking for someone trustworthy, professional, and supportive, Louise is the person you want on your side. Thank you for everything!
February 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning K.F,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Awsome service from a lady called Louise
Awsome service from a lady called Louise
February 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning David,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Spoke with penny she was really helpful…
Spoke with penny she was really helpful and sorted all my issues what I had
Great service
February 20, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Syed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
J K was an amazing customer rep
J K was an amazing customer rep. Made me laugh as he dealt with my query. Overall Acorn insurance 👌🏾
February 20, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Paccino,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Mss.Penny was very kindly and gently…
Mss.Penny was very kindly and gently thank you 😊.
February 17, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Florian,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Lilly made it very easy to understand…
Lilly made it very easy to understand what will be happening
February 19, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Joel,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Louise was amazing i had an difficult…
Louise was amazing i had an difficult situation and was very nervous but Louise made the entire process painless and sorted out the issue for me. She's a star
February 19, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Sameer,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Amazing helpful staff.
David was really helpful and made me feel at ease. I was so so worried about my cover but with David's help it was resolved.
Thank you to Granite.
February 17, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Nasreembanon,
Thank you for your great feedback and rating!
Kind regards,
The Granite Finance Team
Reply from granitefinance.co.uk
Good morning Marshie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Amazing service by the advisor this…
Amazing service by the advisor this morning.. very happy
February 16, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Adam,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
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