granitefinance.co.uk Reviews 1,530

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and understanding, making interactions pleasant and stress-free. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and caring approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding payment issues and quick response times. However, some customers also noted an occasional issue with initial calls, describing one as "rough" and "unprofessional," which was then disconnected. Additionally, a few people mentioned that a provided online payment link did not work for their specific insurance type, requiring them to call in.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Payment

Users describe positive interactions with payment. Many customers praise the helpfulness of staff like Penny,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob went above and beyond to help with my enquiry. He took the time to understand exactly what I needed and did everything he could to assist, making the whole process smooth and stress-free. His de... See more

Company replied

Rated 5 out of 5 stars

Niyah was so helpful! I had a direct debit decline from my account because I thought I had changed the date. Niyah looked into it and made sure to sort it out for me. She definitely put my mind at eas... See more

Company replied

Rated 5 out of 5 stars

Despite the first call I made being a rough one full of arrogance which mysteriously got cut off after 40 minutes in a que. I tried again and landed with Katelyn who was really helpful, patient and re... See more

Company replied

Rated 5 out of 5 stars

Had a payment fail due to my own fault with acorn insurance and paid twice by accident but they hadn't gone through. and I called and a lady called penny managed to sort it out for me and spoke to h... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I spoke to Louise from finance today…

I spoke to Louise from finance today and she has been absolutely helpfull and realy is a credit to granite finance, she handled my querry very well leaving me a truly satisfied customer, Thank you so much Louise for your professionalism in your role.Impressed!!

March 11, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Jovin,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

The guy on the phone was spot on did…

The guy on the phone was spot on did all the maths for me to get insurance where I want it. Spot on. Friendly and polite.

March 9, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning,

Thank you so much for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Great service and helpful staff

I had a very good experience with Chevin. The staff were friendly, professional, and resolved my issue quickly. ⭐

March 5, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Mr Ajmal,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Very helpful

Very helpful

March 4, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Taimoor,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Amazing assistance from Christine

Amazing assistance from Christine, sorted out everything I needed.

March 4, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Zaf,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I recently had the pleasure of speaking…

I recently had the pleasure of speaking with Zoe regarding my insurance policy, and I couldn’t be more grateful for her help. From the very beginning, she was professional, patient, and incredibly knowledgeable. She took the time to clearly explain all my options, answered every question I had, and made sure I fully understood the details of my policy.

What really stood out was her genuine willingness to help. She went above and beyond to ensure I was getting the right coverage for my needs, and she handled everything promptly and efficiently. The whole process felt smooth and stress-free thanks to her support.

I highly recommend Zoe to anyone looking for guidance with their insurance. She truly cares about her clients and provides outstanding service.

March 4, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Panashe,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Would like to thank ZOE with being able…

Would like to thank ZOE with being able to help me with exactly what I needed was alot easier than I thought thankyou so much Zoe

March 4, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Jay,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely outstanding thank you

March 2, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Liam,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

The agent ‘nya’ was so helpful with my…

The agent ‘nya’ was so helpful with my enquiry and I felt at ease as I know she has sorted out what I called for. Great customer service!

March 2, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Sadiki,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

I rang the hotline today and spoke to…

I rang the hotline today and spoke to Nya, she was the best customer service advisor I’ve ever spoken to, she was attentive in my situation and showed empathy and professionalism on the call, I really wish her the best in her career as she is definitely smashing her job role. Thank you Nya 🙏

February 27, 2026
Unprompted review
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Reply from granitefinance.co.uk

Good morning Mrs Kate,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Best insurance company i ever been with

Great customer service appreciate pennie for her consistency and time thank you so much

February 26, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Babar,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Peny was great doingon comunication and…

Peny was great doingon comunication and to resolve matters

February 26, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Charaf,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Hichem was amazing

Hichem was amazing. Sorted out my issue in record time. Zero stress.

February 26, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Queenie,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

Clear and concise Chris was helpful…

Clear and concise Chris was helpful considerate and understanding cutting to the chase, fulfilling what I needed while being kind and professional, Thankyou 🙂

February 26, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Jo,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

Rated 5 out of 5 stars

This review is about Lilly 🌺

This review is about Lilly 🌺 She was a huge help and truly went out of her way to accommodate my needs at a point when I needed someone to understand my change in circumstances. I hope Lilly gets the recognition she deserves, thank you!

February 25, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning James,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

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