Grapevine Estate Agents Reviews 

346
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often going above and beyond to assist. Many highlight the excellent service, describing it as efficient, smooth, and stress-free, significantly easing property transactions. Reviewers frequently commend the clear, timely, and proactive communication, ensuring they are well-informed and supported throughout the process. People consistently highlight the team's professionalism and dedication, noting their ability to handle complex situations and provide reliable advice. Many customers express strong recommendations, indicating they would readily use the company's services again for future property needs. This reflects a highly positive and trustworthy experience for most users.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising the team for their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was amazing from the very start — he gave an honest valuation and kept up great communication throughout the entire viewing process. I’d tried a couple of other agents before without much succes... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Grapevine highly enough! Oliver and Adam were brilliant throughout. Their advice was always honest and helpful. We had some challenges with the house we were buying and were concern... See more

Company replied

Rated 5 out of 5 stars

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions wit... See more

Company replied

Rated 5 out of 5 stars

Scott was recommended to us by a trusted friend, and we are very happy that we chose Scott to help us sell our house. He definitely knew what he was doing, and following his plan our house was sold... See more


Company details

  1. Real Estate Agents

Written by the company

At Grapevine, we bring a fresh, stylish, and artistic approach to marketing your property. Directors Oliver Bush, Adam Shaw, and Scott Marlin offer clients a personal, face-to-face service with creative marketing, all while providing good value for money. They promise to personally handle all aspects of selling or letting your property from start to finish. Adam, Oliver, and Scott have a combined experience of over 60 years in the estate agency business, covering the Greater Reading area. For the past 18 years, Adam and Oliver have focused primarily on Twyford and the surrounding Berkshire villages, while Scott has specialized in Reading and its surrounding areas for 25 years. Our extensive expertise in such a large area means that no matter where you are within approximately 10 miles of Reading, we can comprehensively assist you. Grapevine believes in offering fair fees, which include FREE professional photography as standard for all properties, giving clients an affordable alternative when selling or letting their property. Grapevine is also a member of the Property Ombudsman Scheme, adhering to a code of practice for Residential Sales and Lettings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(346)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A First Class Service

A five star service from Grapevine. We bought & sold with them and Oliver, Adam, Holly and the team just got on and delivered with no hassle or fuss. My wife & I would not consider selling through anyone else. Thanks for the great experience Grapevine! David & Becca.

April 19, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

A First Class Review

Rated 5 out of 5 stars

Buying and selling property

We recently sold and purchased our property through Grapevine, and I just wanted to thank everyone there for making the process so effortless. I love to support local businesses and would highly recommend the team at Grapevine if you are looking to move.

April 15, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Piers and hope everything is well with you guys.

Rated 5 out of 5 stars

Grapevine delivers for me and my family

Ollie and the grapevine team met myself and my wife in 2017 and since then Ollie has conducted himself with professionalism and in my opinion is the best estate agent I have spoken too and worked with in the Rg10 postcodes. I say that knowing that I can be demanding having recently sold and purchased with them. He and his the team have helped in many ways, too many to mention. So if you want someone that knows you and has a vested interest in finding you the right property, then this is the team that delivers.

April 12, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Fred. You have been a pleasure to deal with over the years. Hope you and the family are well

Rated 5 out of 5 stars

Amazing professional and friendly service

I have found all the staff at Grapevine exceptional and highly competent, friendly and helpful, and true to their word.
My property was let out within one month, with plenty of advice along the way and one hundred per cent follow up.
Fantastic service along the way and now also continuous .

April 7, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Kim. We aim to please

Rated 5 out of 5 stars

Outstanding level of service!

We recently purchased a property through Grapevine Estate Agents. The level of service and professionalism we received was outstanding. We were given regular updates along the way and even got flowers upon completion! Thank you to Oliver and your team, amazing!
Kim

February 23, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks for the 5 stars

Rated 5 out of 5 stars

Would highly recommended…

We were really happy with our experience with Grapevine and all the advice and time they put into our purchase. We were in contact with a lot of different agents as we were looking for a property for a few months. Adam and Oliver with their personal and hands on approach really stood out. They always found time to hear us out and advise. They were professional and honest and we would highly recommend them.

January 7, 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Another 5 stars warmly received

Rated 5 out of 5 stars

Professional and friendly service

We were very impressed with the professional and friendly service. Oliver and Adam were genuine, supportive and understanding. Their help greatly reduced the stress of the moving process. Everyone at the agents were pleasant, helpful and easily available.

December 31, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

We really appreciate the 5 stars

Rated 5 out of 5 stars

A communicative estate agency

Grapevine helped me and my wife purchase a property in Woodley.

Oliver and Adam are communicative and responsive to follow up complicated issues. We really appreciate their effort in using local expertise to answer our enquiries.

December 26, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Great Review and thanks for taking the time

Rated 5 out of 5 stars

Sally and the team at Grapevine…

Sally and the team at Grapevine recently found us a tenant after having a bad experience with another agent. I cannot praise their professionalism, integrity and responsiveness enough. In a crowded market, Grapevine really do standout and deliver an exceptional service. We would absolutely recommend them and will certainly use them again in the future.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We purchased a property through Grapevine Estate Agents. The sale of our property was very difficult and Adam was fantastic at keeping me informed of what was happening and helped to keep me sane throughout the process.

October 25, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Lyndsey and hope you are happy in Twyford

Rated 5 out of 5 stars

Truly Great Agents

Oliver and Adam in Twyford go way beyon the norm for Estate Agents. They have assistet and advised us on two purchases so far, the latest completed the other day,
They have knowledge way beyond most agents and actually listen to their clients rather than just tell. We can't rate them highly enough and you would be nuts to choose any other representation if you are in the Twyford, Berks area or beyond.
Thank you to both Oliver and Adam

August 30, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Truly Great Review. Thanks for doing this

Rated 5 out of 5 stars

Grapevine are quite simply the best local Estate Agents…

Grapevine are quite simply the best local Estate Agents that you could wish for when selling your home.
From the first evaluation they were positive and highly energetic and proactive. They followed up regularly and advised us on the best way to market our home to get the best possible price. We were lucky enough to have two fabulous offers within a week of putting the house on the market and Oliver and Adam followed up with us and our solicitors all the way through the conveyancing process, to ensure the smoothest transaction possible. We recommend them wholeheartedly!

August 25, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Great words and warmly received

Rated 5 out of 5 stars

Grapevine Estate Agent

Grapevine represented the sellers and the house was keenly photographed and described. We were very eager to view the house based upon their description. Holly was a very capable guide and was happy to let us 'roam' the property whilst being close by to answer our questions. We offered immediately, and our offer was accepted very quickly. Our own buyer was not in a hurry and after 3 months pulled out so we thought we had lost the house we wished to purchase. But we got another buyer almost immediately and the vendor decided to stay with us. Grapevine, (Oliver and Adam), recognising our misfortune, seemed to get closer to us and kept us fully informed about progress in the 'chain'. We lost the second buyer but the vendors hung in with us and we are very appreciative of that. When a third buyer came along, they, like us, were keen to get to a resolution and Adam, at Grapevine was at pains to keep us informed of progress. Our second viewing, to 'measure up' when we were getting close to the wire, was handled by Holly again and she did an excellent job. Finally, we made it, and we got to meet the whole team in person. Thank you Oliver, Adam, Holly and Sally for your efforts. It took nine months but here we are and we have settled very well.

August 10, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

This is a great review and thank you very much for taking the time do this

Rated 5 out of 5 stars

Grapevine Estate Agents

Oliver, Adam and the team were very easy to deal with and professional throughout.
Would certainly recommend Grapevine to anyone looking for an estate agent.

July 29, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

5 STARS!!!! Thanks for this

Rated 5 out of 5 stars

Brilliant

Brilliant. I thought all estate agents were the same, but these guys proved me wrong.
I got good advice even before we hired them. Then we got great marketing, great communications, attention to detail, responsive & personable.
Even when the solicitors created months of problems Adam just stuck with it and liased with everyone in the chain. 11/10

July 28, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Brilliant Review

Rated 5 out of 5 stars

Top notch estate agents

Really friendly, helpful, prepared to go the extra mile with communications to get the deal done, cannot fault this team, really well done!❤️

July 28, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Top Notch review. Thank you very much

Rated 5 out of 5 stars

Above and beyond

Oliver and Adam were so helpful in pushing through our purchase, especially with the stamp duty holiday deadline coming up fast. They were on it and were so knowledgable when it came to help us as we were first time buyers so were out of our depth. They went above and beyond to help and we are thankful they guided us along the way.

July 28, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks for your kind words!!!

Rated 5 out of 5 stars

Efficient and professional services

Efficient and professional services, can't fault these guys for both letting and selling services.

July 28, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thank you very much for your kind words

Rated 5 out of 5 stars

Fantastic Estate Agents!

I purchased my property in Twyford through Grapevine in June 2021. Absolutely fantastic service provided by Ollie & Adam, very professional, super responsive and they went above and beyond to make sure we completed the purchase for when we wanted! Would absolutely recommend and use again without hesitation.

July 28, 2021
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

What a Fantastic Review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look