Greenline Reviews 

I can't believe how rude the member of staff was at Luton Airport (evening of 25 June, older Asian man) to his customers. Utter contempt shown to anyone with a question - this man clearly hates people and is in the wrong job. I was genuinely shocked by what I saw and really embarrassed to think this is what visitors to our country can expect. Shocking. Serious investment in customer service training needed.

When I got in England they couldn't accept my card from the Netherlands and it costed me 15 euros more because I needed to get cash from a ATM, know I'm going back missed the bus and needed to go again to a ATM to get cash and it costed me 20 euros more... never again will I ever come to England or drive with the Greenline, they are big thieves and really brutal.😡🤬

Drivers are very rude to the customers he talked to me very rudely thatc i have made biggest sin worst service

I had the most stressful, agonising and emotional morning of my life. I had an extremely important Court Hearing in Luton at 11am,

Arrived 2 hours prior to my departure just for a good measure.
London Victoria - Luton was my destination. The bus arrives 15 mins late (07:50am instead of the original ETA 07:41am), upon arrival, informed by the driver, “mate that’s National Express and this is Greenline” I feel quite stupid, so I apologised and hoped off

After few moments of scratching my head, it find out that I was in fact right and had just missed my bus.

I bought the ticket from National Express and informed that it was with a third party operator: GREENLINE.

Searched for a new ticket on the National Express, but the earliest alternative coach was 11am - 1pm. At this point, my entire head is spinning, stomache churning and a wee of disorientated when it dawned on me that I’d miss my court hearing and potentially face imprisonment. I tried to get in contact with their customer service, but it is completely useless.

By the grace of the Higher Up (God), I was able to plea my case to the next Greenline (757 time: 02/05/2024 08:35) and he was very understanding and let me hop onto his coach.

So, so close to losing everything because of this unscrupulous Coach operating Co.

The review its all about the staff of greenline 757 in luton airport. The tall big man;clean shaved behaved really bag to the passenger who sites near to the enquiry office fo greenline 757 inside the airport. We are just packing everthing and he came and told us to move and we started moving. He suddenly came and throw our items on the floor. It contains food items he throwed it on the floor And behaved very rudely. Such a bad behaviour. Its in the morning 6.30 am.

GreenLine is known for retaliation, which is highly illegal, but they still get by with it. They use your private personal information to inform their prices, instead of the market. On top of that, they do NOT listen to tenants, lie about sending out exterminators (which has resulted in the entire complex being infested with rats and roaches. There have been 5 shootings in the complex I'm living in. These people are criminals, and they will exercise their power on you. Do NOT get involved with GreenLine.

I am writing to bring to your attention an unfortunate incident that occurred during my recent journey from Luton to Victoria. I had booked a round-trip ticket with Booking #: 88G6B3, purchased on December 31, 2023, via easy bus for my wife and I.

Upon my return journey, the driver insisted that we have to pay an additional £40, despite already having a valid return ticket. He disregarded the fact that I had purchased my ticket online and insisted on the extra payment. I have both my online and offline tickets as evidence of my purchase.

I kindly request a refund for the additional amount(£40) I was forced to pay. Please let me know if you require any further information or the offline tickets for verification purposes.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Yours sincerely,
Parveen kumar

I bought a ticket for Greenline 757 in advance on the website to use today, the 26th of December at the usual price of £11.50. However, after I activated my ticket and wanted to board the coach, I was told that the online ticket was NOT valid. Hence, I was forced to spend £20 for the same coach (everyone was sold a £8 and also a £12 ticket). As I really needed to come to central London from Luton Airport I accepted paying this. Then, the driver told everyone to hop off at Finchley Road, closed the doors and left without any explanation. I waited for the next 757 service and this one didn’t stop. Thus, I needed to spend further to make my way to Victoria with other service provider. Terrible communication and service experience!

Terrible service. Notoriously late, even during times with zero city traffic (like e.g. 5am). Drivers with an attitude, who couldn't care less about passengers. We got scolded today for being too slow waving the coach down (!!!). The coach. Waving. When a bunch of people is standing there with lots of luggage clearly waiting for the coach to pick us up. How about a "sorry for being late" or at least a good morning? Absolutely shambolic service.

Thanks for having to wait for the bus in the cold after my 9 hours shift. And its an airport service as well.. They don’t care about people.

Just been to the Punchbowl Bridgnorth with Greenline Coaches .what a great time we have had. The driver , Pete , was so lovely and such fun. I enjoyed it so much I'm booking to go with them again. Amazing day.

Can I give 0 stars?

This was my first experience with Greenline and never again will I use them and NEITHER SHOULD YOU.. save your money!

They were late to pickup, then we’re over an hour late to my destination that I didn’t even get to because I had to get off before I missed my appointment, which I ended up missing because of it.

Then when I called (the southern region switchboard) to get a refund (or partial) I was met with the rudest customer service white male rep, who kept on talking over me and wouldn’t let me get a word in. Even though I wasn’t rude. Sir, if you hate your job get another one don’t take it out on me. It’s not my fault you’ve got a miserable life. Wish I got his name

Bought two tickets, the first one I activated from the app because I understood activating a ticket meant choosing a bus time slot but it just started a timer of 2h and eventually ended up loosing the first ticket. The second I activated at 1am to take the bus to the airport, they ended up cancelling two consecutive buses leaving me out to dry in the middle of nowhere potentially missing my flight. This is a disgrace

Unprofessional drivers overcharged me , bus is late , driver is even eager to argue with me . I have been dropped from Marble Arch to Luton - driver charged me 12£ and 18£ . Few days before I made notes 📝 about him and now again , I have to submit complaint.

Friday 20th October 2023 I purchased a ticket to Bricket Wood from Luton airport. Upon boarding I Confirmed to the driver he would be stopping in Bricket Wood the 1st stop. I sat down towards the end of the bus never having used Greenline before. As I was meant to get picked up in St Albans (Bricket Wood) he drove straight past the customers who waved the bus down even though there was at least 10 spaces on the coach and drove straight past my stop and straight onto the M1 heading to Brent Cross. At this point I approached the front of the coach whilst driving down the motorway to confront him of which he had a go at me for not pressing some sort of bell of which I had no idea was even on the bus. I stated then just drop me on the hard shoulder at the turn off to watford & I will figure out what to do from there of which he refused. He then decided to go back to St Albans to drop me off at the stop I confirmed to upon boarding is where I needed to go.

There was no indication I even needed to press a bell, let alone where the bell even was. National Express and Mega bus I found 10x more professional as they actually stop at stops and if no one gets off then they move on.

Upon approaching St Albans the bus got stuck in 3minutes of traffic of which caused the front of the bus passengers to kick off of which the coach driver incited the verbal abuse I started receiving from the front 2-3 rows.

I am a man of who just suffered a loss in my family to why I was coming to the uk of which this is how I was treated by the driver as well as the customers. He provoked the customers to bully and verbally abuse and he joined them in doing so.

terrible..I had a ticket bought online..and I went to Brent Cross in the j1 station to wait for the bus to Luton...looking at the app and the bus was coming, I activated the ticket...the bus never came and I I waited for an hour and a half and no other bus came. I had to take a taxi in order not to be late for my flight

The coach company is very good, the driver and his assistant are very good. We went to the Norfolk Hotel at Weymouth on the 13th October and it was not a good hotel. The food is good, the room was clean. The hot water tap I did run it for 15mins on the day we arrived and it was only luke warm so I could not have a shower, it was like that for the 4 days we were there, the raddiator never got warm after all the time we were there. I did turn the thermostatic valve up to max but still no joy. We asked for more milk and coffee on the day before we left and basically we were told we had our quote, so we had to wait till next morning and use our one and only coffee and sugar and one milk.

Good morning
Just wanted to say a big thank you for an awesome holiday in Dunoon absolutely brilliant - lovely hotel and friendly staff lovely food and Dave and Paul going the extra mile as always to ensure we all had a good time - entertaining us thank you so much 😊

I bought a ticket for Arriva (greenline) on the website for 8:35am on 4th of October (Wednesday) from Luton airport to London Marble Arch. When i went to the bus stop (K) to catch my bus I was very rudely told by the guy there that this is a general ticket with no allocated time slot and that I should join the queue. I replied that I specifically selected time slot of 8:35am to make sure I get to work on time. He replied that these are only ‘suggested’ time slots and they are not required to board me on that bus. I went and immediately purchased a National express ticket (they had two queues- one for customers with existing tickets and another one for customers without a ticket - naturally, I had no problem boarding the bus with my allocated time slot). The Arriva bus service is an absolute disgrace, together with the staff. I can’t even believe this company is still running. It’s appalling.

Buses full from luton Airport to London, not stopping and just waving at you as they go by other stops along the route. Waited hours with no luck. Why not put on extra buses?!