I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Changing from one vehicle to another mid term of my insurance, nothing was too much trouble. Archie went to great lengths to ensure the details of the vehicle were correct. This resulted in a lower p... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
It was so heartening to be able to speak to a very helpful customer service agent. He was very kind and patient as I needed a number of different questions answered. I’ve been approached by vari... See more
Company replied
Company details
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to arrange insurance,Web…
Really easy to arrange insurance,Web site easy to navigate which helps.
Service excellent.
August 7, 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found our website easy to navigate and that arranging your insurance was a straightforward process. Thank you for your kind words about our excellent service!
Kind Regards,
Chloe
Grove & Dean.
Easy to set up great app as well to to…
Easy to set up great app as well to to tailor to your needs
August 7, 2026
Reply from Grove & Dean
Hi,
We're so glad to hear that you found the setup easy and the app helpful for tailoring to your needs. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're happy to hear that our renewal process was straightforward and hassle-free for you. We appreciate your kind feedback!
Kind Regards,
Chloe
Grove & Dean.
Complications in getting a quote
Complications in getting a quote. Six months later, I'm still having to fill in paperwork with no person on the other end to speak to.
July 16, 2026
Reply from Grove & Dean
Hi,
We sincerely apologize for the difficulties you experienced with the quoting process and the ongoing paperwork. We understand your frustration and are actively working to improve our communication and efficiency.
Kind Regards,
Chloe
Grove & Dean.
Quotes that make sense easy to use…
Quotes that make sense easy to use website great contact keep updates via email
August 6, 2026
Reply from Grove & Dean
Hi,
We are delighted to hear that you found our quotes made sense, our website easy to use, and our communication great. We appreciate your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
best price...................
August 6, 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
All good so far
August 6, 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Car insurance help
Emily was a great help re my car insurance policy and answered all queries quickly and with patience.
August 14, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're delighted to hear that our team member was a great help with your car insurance policy, answering all your questions quickly and with patience. Thank you for your wonderful feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found the setup process easy and that our pricing was good for you. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're happy to hear that renewing your policy was hassle-free and that you found a good car insurance price. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We're happy to hear that our website and forms were easy to use. We appreciate your kind words!
Kind Regards,
Emma
Grove & Dean
The person I spoke to was very helpful…
The person I spoke to was very helpful and efficiently dealt with my renewal enqiury.
August 8, 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that our team member was helpful and efficiently handled your renewal inquiry. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Emily was very helpful in answering our…
Emily was very helpful in answering our questions and helping us with the insurance renewal process. She made what is usually a very stressful process, quick and efficient. Thank you so much for your time and patience with us.
August 14, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are so delighted to hear that our team member was able to assist you efficiently and make your insurance renewal a smooth and stress-free process. We truly appreciate your kind words and patience.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We are so happy to hear that you found everything to be easy and straightforward. Thank you for taking the time to share your positive experience!
Kind Regards,
Emma
Grove & Dean
Getting a reminder that the insurance…
Getting a reminder that the insurance is due for renewal, easy renewal experience.
August 8, 2026
Reply from Grove & Dean
Hi,
We're delighted to know that you found the renewal experience easy and appreciated the reminder about your insurance due date. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
I have been trying to cancel my renewal…
I have been trying to cancel my renewal and failed because I used you chat facilitiy. I am now being penalised for late cancelation. I am 82 years old and would like your help to sort out this problem.
August 3, 2026
Reply from Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear about the difficulties you have experienced when trying to cancel your renewal and understand how frustrating this situation must have been.
We would like to reassure you that we take your concerns seriously. A member of our team will be contacting you directly to discuss the matter and assist in resolving the issue as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing this to our attention. We look forward to helping you and working towards a satisfactory resolution.
Kind regards,
Molly
Grove & Dean
Quick and easy and good price plus…
Quick and easy and good price plus breakdown, legal advice, courtesy car etc at a very reasonable cost
August 7, 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our service quick, easy, and offering great value, especially with the added benefits like breakdown cover and legal advice. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Good pricebetter than previous insurer
August 7, 2026
Reply from Grove & Dean
Hi,
Thank you for sharing your positive feedback! We're delighted to hear that you found our pricing to be favorable.
Kind Regards,
Emma
Grove & Dean
Very happy with the whole experiance of…
Very happy with the whole experiance of dealing with the company
August 4, 2026
Reply from Grove & Dean
Hi,
We're so happy to hear you had such a positive experience with us! It's wonderful to know you were pleased with everything.
Kind Regards,
Chloe
Grove & Dean.
Reply from Grove & Dean
Hi,
We are so glad to hear that you found our service easy to use. We appreciate your kind words!
Kind Regards,
Chloe
Grove & Dean.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.