Guru Watches Reviews 

183
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond. I naturally bought my next watch from hi... See more

Rated 5 out of 5 stars

From Italy I ordered on 11.07.2022 a nylon watch strap from Guru Watches, paying a total of GBP 23,32; today 21.07.2022 I am still waiting the parcel. Neither tracking nor delivery status is availabl... See more

Company replied

Rated 5 out of 5 stars

Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the... See more

Rated 1 out of 5 stars

Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me! 7 days since I paid for it and not a single up... See more

Company details

  1. Watch Store

Written by the company

We specialise in high quality lesser known Swiss watches.. We believe in long term relationship with our customers, therefore, we go above and beyond to achieve customer's satisfaction.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(183)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Returning customer…

This is the third time I’ve ordered straps from Guru Watches. Very competitive on price, even when compared with buying directly from the manufacturer. Fast delivery and a level of personal attention you just don’t expect these days. Many thanks!

July 9, 2022
Guru Watches logo

Reply from Guru Watches

Thanks Craig so nice to hear, its why I do it! (certainly not for the money!)

Have a think about giving the GURU rubber a go sometime, I think you'll be pleasantly surprised!

Rated 5 out of 5 stars

Excellent Service

Very professional service, all around excellent from beginning to end. Marathon Anthracite GSAR is exactly as promised. Built like a tank with plenty of personality to match. Plus Guru have probably the best range of rubber straps I've seen. Highly Recommended.

June 15, 2022
Guru Watches logo

Reply from Guru Watches

Thank you Ian, an absolute pleasure doing business with you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, from ordering experience to delivery.
First time purchasing from Guruwatches after stumbling across their website, and it will not be the last. Excellent quality and extensive variety of items in the online store and the straps arrived within 48-hours.
Thoroughly impressed!

May 28, 2022
Guru Watches logo

Reply from Guru Watches

Thank you Charlie, it really is great to know that I'm doing something right, really keeps me going!

Rated 5 out of 5 stars

Superb service

Superb service! A quality product delivered promptly with a personal thank you. So refreshing. Would highly recommend.
Andrew, Yorkshire.

May 21, 2022
Guru Watches logo

Reply from Guru Watches

Thank you Andrew!

Rated 5 out of 5 stars

This was my 2nd purchase from Guru…

This was my 2nd purchase from Guru watches and another great shopping experience very friendly and professional service from Nail, highly recommend this retailer, exactly how an on online business should be run.

May 14, 2022
Guru Watches logo

Reply from Guru Watches

Thanks Colin, I try to provide a service as close to having an independent face to face shop as possible, treating people like people and not 'users' should be the norm, its certainly how I like to do business :)

Rated 5 out of 5 stars

A great time for brilliant service.

I'm so happy to have found a business that turns the plethera of "Covid" excuses for poor service on it's head.
I found a watch that was really appealing to me at a sale price. Not only did I receive the watch in just a couple of days, but it was very well packaged and set with the correct time and date.
A personal note was received on the back of the invoice to round of a perfect buying experience. Brilliant!

May 7, 2022
Guru Watches logo

Reply from Guru Watches

This is exactly the kind of feedback that makes it all worth while for me, thank you so much!

Rated 5 out of 5 stars

Muhle Glashutte M29 Classic

Very pleased with service offered. I had ordered this watch from 2 other retailers, but both failed to supply the watch as advertised on their websites. Guru Watches succeeded in sourcing this watch, which was in limited supply due to being at the end of its production run. Beautiful looking watch, thank you.

May 5, 2022
Guru Watches logo

Reply from Guru Watches

Thanks so much for the review Neil, I'm so glad we managed to secure that for you, how lucky were we to secure the last one!! Hope you're happy with it!

Rated 5 out of 5 stars

Super fast and safe delivery

Super fast and safe delivery. Excellent watch. Couldn't be more pleased.

April 6, 2022
Guru Watches logo

Reply from Guru Watches

I'm so glad Kaysia, thats a lovely watch you have there, if I didn't have massive wrists I would have certainly have one myself! Thanks for taking the time to review!

Rated 5 out of 5 stars

Good quality nato strap

Good quality nato strap, fit and finish all good but not my style . The colour doesn’t suit me. Could do with some branding on the buckle or a nice label underneath maybe to make it stand out. The material would be a lot better if it was nylon instead of seatbelt fabric. It would give it a tougher feel. The seatbelt fabric was nice and thick though.

April 6, 2022
Guru Watches logo

Reply from Guru Watches

Hi Lindsay, thanks for taking the time to review, we don't have a full line of our own NATO straps yet (as we do with the Marine national & FKM straps) so we currently only these unbranded basic straps, but that is reflected in the price. we do have a 'Tudor style' Bond NATO which is branded and as Grey and black which you may prefer, just get in touch and I'd be happy to swap it over for you :)

Rated 5 out of 5 stars

Outstanding service.

Outstanding service and a very pleasant experience throughout. Were happy to discuss options and offer advice before ordering my watch in (new edition Muhle glashutte rescue timer).
Fantastic service and would not hesitate to use Guru watches again.

April 3, 2022
Guru Watches logo

Reply from Guru Watches

HI Sam, I'm dying to ask you if you have opened it yet, but I'm sure you will tell me when you do, maybe send us a photo on our Instagram! You are going to love it!

Rated 5 out of 5 stars

Fantastic service and product knowledge…

Fantastic service and product knowledge is 2nd to none, would highly recommend and will definitely be buying from them again.

March 28, 2022
Guru Watches logo

Reply from Guru Watches

You're welcome Paul, nice to see our product being used for what they are designed for!!

Rated 5 out of 5 stars

Simply brilliant

Amazing response from Nial to a very rare mishap with my Squale - he got in touch with them, and sent a replacement immediately. Very happy with my new watch now, and with the unrivalled service provided by Nial. Thank you very much.

March 24, 2022
Unprompted review
Guru Watches logo

Reply from Guru Watches

You're welcome Mark, and I'm glad we got you sorted quickly, I'd hate to have had you waiting around for a replacement so was happy that I was able to swap it over immediately for you. I must say Squale were fantastic too and sored things out with me quickly and with no question.

Rated 5 out of 5 stars

Fantastic company

Fantastic company - making a difference in the watch world. Amazing customer service by Nial, next day delivery and he helped me with various product questions. Great business.

March 16, 2022
Unprompted review
Guru Watches logo

Reply from Guru Watches

You're too kind Andreas, its easy to provide a good service when you love what you do!

Rated 5 out of 5 stars

Stunning Mühle Glashütte 29er…

Stunning Mühle Glashütte 29er Zeigerdatum. A quality watch, beautiful design and precision engineering. Amazing customer service from initial contact to delivery. I would definitely buy from Guru Watches again.

March 15, 2022
Guru Watches logo

Reply from Guru Watches

Thanks Mike, I hope that STUNNING 29er keeps you happy!

Rated 5 out of 5 stars

Great customer service from Nial

Great customer service from Nial! Good communication and going the extra mile beyond what the store had in stock. I wish all online stores provided such service.

March 10, 2022
Guru Watches logo

Reply from Guru Watches

Glad to help Tomasz, I love what you have done with that 1545!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look