Nial at Guru Watches is a real star. He originally won my business by helping me with a watch I hadn't even bought from him—he simply went above and beyond. I naturally bought my next watch from hi... See more
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From Italy I ordered on 11.07.2022 a nylon watch strap from Guru Watches, paying a total of GBP 23,32; today 21.07.2022 I am still waiting the parcel. Neither tracking nor delivery status is availabl... See more
Company replied
Nial was really helpful answering my questions before choosing a watch. Once ordered there were a few hiccoughs which were not Nial’s fault which he solved. He then went above and beyond to drive the... See more
Worst ever customer support! Tried to modify my order (a clip on Marathon Compass) and sent 2 emails ( 3and 4 days ago)-no one ever came back to me! 7 days since I paid for it and not a single up... See more
Company details
Written by the company
We specialise in high quality lesser known Swiss watches.. We believe in long term relationship with our customers, therefore, we go above and beyond to achieve customer's satisfaction.
Contact info
4.4
Excellent
183 reviews
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Hasn’t replied to negative reviews
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Nothing but good things to say
Nothing but good things to say! I purchased a tropic strap and it arrived the day after I ordered it. The strap is very well made, very nice brushed steel on the buckle and sturdy yet comfortable rubber. The owner is based near to me so it felt good to know I purchased from a business local to me. Will come back if I want another strap.
November 18, 2021
Unprompted review
Reply from Guru Watches
Thanks so much for taking the time to review Will, Glad you're happy with the GURU Tropic, I have one on my own watch and agree with you, they are very comfortable and durable.
With your purchase, because you were local to me I hand delivered it myself, so it arrived about 3 hours after you ordered it :)
Hope to see you again
Nial
GOOD STRAP
Really happy with the product wear my watch in the sea everyday and the strap is really comfortable
October 15, 2021
Reply from Guru Watches
Glad you liked it!
Super fast shipping
Super fast shipping, personal communication (and, of course, an excellent timepiece). Will shop again next time I want to add a Squale to my collection!
October 12, 2021
Reply from Guru Watches
Thank you for the kind words Philip, glad you're loving that beautiful Squale of yours!
My favorite purveyors of watches and…
My favorite purveyors of watches and watch accessories. Service is impeccable! I feel like a VIP even if I’m buying a mere watch strap! I recommend doing business with Guru Watches without reservation! Count me as a repeat customer!
October 9, 2021
Reply from Guru Watches
Thanks so much Vuyani, you're such a pleasure to deal with, how could you possibly not be a VIP!
These guys are top notch
Good price on a new Squale, excellent communication and amazingly fast shipping from UK to US! I'm definitely a fan, will use Guru again. They even threw in a box of tea. Who does that?! These guys are pros.
September 30, 2021
Reply from Guru Watches
Thanks Brian, glad you're enjoying that lovely Squale of yours (and the tea!)
Very happy with the team at Guruwatches…
Very happy with the team at Guruwatches , very professional , i would recommend to friends and family.Thank you very much!!!
September 2, 2021
Unprompted review
Reply from Guru Watches
Thank you Yanko, that Mondia watch of yours is beautiful, hope you enjoy it!
Absolutely fantastic service!
You can’t go wrong with this company only purchased a strap but received fantastic service and even a hand written note thanking me for my order! Will definitely be using these guys in the future.
August 25, 2021
Unprompted review
Reply from Guru Watches
Thanks Matthew, hope you're happy with your GURU Tropic strap!
Glad you're happy with our service, even though you had to wait a few days for our resupply (they have been very popular). Hope to see you again!!
Exceptional communications
Exceptional commmunication. My item had to come from the manufacturer, kept me informed at each stage. Excellent, will use again.
August 14, 2021
Unprompted review
Reply from Guru Watches
Thanks so much for your patience, glad we could get it sorted before your holiday, hope it looks good!!
Tropic Watch Strap
Great service. Genuine Tropic strap at good price and delivered super fast. Both Topic Straps and Guru Watches are great performers!
August 3, 2021
Reply from Guru Watches
Thank you Peter, glad you are happy - Customer service & Trust are so very important, thanks for sharing your experience!
Faultless Service
Simply the best service I have experienced purchasing a watch. Great advice, great price match, well packaged and delivered the next day, all with fantastic communication. I have been left feeling that the support continues way beyond the purchase, no matter how big or small it may be. To me that's a rarity these days that means I would not hesitate to purchase from Guru Watches again.
July 31, 2021
Unprompted review
Reply from Guru Watches
Thank you Andrew, glad we could help you get the strap you wanted for that beautiful Squale of yours!
Reply from Guru Watches
Thanks Tim, hope to see you again, and thanks so much for taking the time to leave a review!
Technical support is always on point
On the rare occasion that it is required, technical support from these guys is on point. Perfect.
July 26, 2021
Unprompted review
Reply from Guru Watches
Thanks so much Luca!
Reply from Guru Watches
Thanks Craig - Happy to help!
Great watch
How refreshing to buy something online that is actually as good as the website says it is! my new Squale 1521 replaces my old watch and it's a thing of beauty. Even better, the watch arrived within 3 days of order along with the extra strap. What a watch and what a service to go with it. Highly recommended!
May 6, 2021
Unprompted review
My dad loves his new watch 👍🏻
After purchasing a new watch for my fathers 60 birthday I couldn’t be more pleased. The watch is fab (we went for the mondia) and its went down a treat with my old man, super chuffed!
Would totally recommend as the whole process was quick and easy!
May 2, 2021
Unprompted review
Bought a Squale after watching a review…
Bought a Squale after watching a review on you tube, have to say I am not disappointed, If you have a budget of £1k I struggle to think of a better Mechanical watch for the money. Gurowatches delivered the watch quickly and were painless to deal with.
May 2, 2021
Unprompted review
Fantastic professional service Quality…
Fantastic professional service Quality watch one of the best I have ever had the pleasure to do business with.
April 13, 2021
Reply from Guru Watches
Thank you so much, so very glad you are happy with everything, and your Black and Blue Mondia GMT is absolutely stunning!
We hope to do business with you again!
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