haart Reviews 

The company called a non-relative with no connection to the sale of my late father’s home, after seeking out details from a database somewhere to try and steal the sale from my estate agents. They did this after seeing the house for sale on Rightmove. Totally underhand, unprofessional, immoral actions. If this is the value base they use, can you really trust them with your house sale? And to top it off- I had to ask them to apologise, no apology offered.
There must be better agents in Grantham. Avoid at all costs.

My experience dealing with Lynna Proctor at haart has been extremely disappointing.

I made genuine efforts to resolve a tenancy matter amicably and tried to communicate in order to reach a reasonable solution. Unfortunately, the communication I received was dismissive rather than constructive.

When I asked for clarification and tried to come to a mutual agreement and mediate through the situation, I was told that no further communication would be responded to and that the matter would be left to the landlord’s lawyers. This approach felt unnecessarily confrontational and made it very difficult to resolve the issue reasonably.

She made it more encouraging to the landlord to put himself in paying large solicitor fees rather than working in a bona fide way and working in the best interest for both parties.

As a result of the way the situation was handled, I ultimately felt I had no choice but to raise a complaint with Leicester City Council.

Overall, the experience left me feeling that there was little willingness to assist in finding a fair solution or engage constructively to resolve the matter.

The rest of the team have been amazing and understanding. They have tried to do everything they can to help the situation however Lynna being a manager has made it very difficult

I would only recommend using this company if Lynna is not the property manager and this is for both landlord and tenants

@ Haart Nottingham branch

They fully managed my property for approximately 2 years. To summarise my experience:

- Poor service
- Lack of communication
- Delays in following instructions
- Difficulties getting to speak to anyone
- Not meeting contractual obligations.
- no mutual trust nor confidence due to not being factual about sequence of events or truth being distorted.

Since they have been managing my property I have had to raise two formal complaints with Haart regarding the management of my property which have since escalated to the property Ombudsman one of which was settled and another currently pending.

During the my recent complaint, there were notable delays and inconsistent communication.

While a partial resolution was eventually proposed by Haart, the overall handling of the complaint did not meet the standard I would expect from a national letting agent, particularly once the matter had been formally escalated.

As a result, I have now referred the complaint to the Property Ombudsman for independent review. I hope this leads to improvements in complaint handling and communication for other landlords.

For small businesses I would not recommend fully management service. Also when dealing with the company follow up any verbal communications in writing you will need this in the event of a complaint.

Bought a house via Haart's Hucknall & was very impressed with the whole team, especially a young man called Henry, who went above & beyond to assist as, especially when we encountered delays with our vendors.
He made a stressful experience far more bearable, to which we are very grateful.

Alex Smit took me around a property, extremely professional and knowledgeable, I’ll be having another viewing on this property.

Jemima was so informed helpful and a delight to deal with
She was pleasant and very accommodating in arranging sequential viewing times on 2 properties to save my time

Very sad and disappointing experience with Haart Residential Lettings.
A move-in date of 6 March 2026 was clearly agreed from the start, and we completed all required steps in good faith.
After weeks of consistent follow-ups up until 5 March 2026, there was no communication, we were suddenly told the agreed date could not be honoured.
This caused significant stress and disruption after we had already planned around their confirmed timeline.
We have now withdrawn and are awaiting our full refund — proceed with caution when dealing with this agency.

I got a card through my front door. "..I have a buyer for your home"

I rang Canterbury Haart back.

They didn't have a buyer - they said they could get one. The card didn't say "could" - the card said "have",

I wouldn't trust them

Thank you to a lovely lady Nikki, for sorting my repair so efficiently and keeping in contact throughout the process.

I can't but mention that their support and Responsiveness is truly inspirational. No doubt I will recommend Heart Lettings to anyone I know Alex Ditu is diligent and transparent

I am really happy with the HAARTS agents Scott & Sophie who has done a superb job with the photos and editing of my property, They have taken a lot of care and attention to provide the correct information and details for my property to go live online.
Well done Scott & Sophie, I really appreciate it.
Joel.

Nichola Senior has been professional, patient, and has a talent for taking great pictures. It's these pictures that will help to get potential buyers through the door. She has been informative and helpful, but not pushy. I trust the years of experience, success and modern methods with Nicola and the rest of her team, to help sell my property. I am very impressed with the service so far, and happy to recommend Haart in Doncaster.

Yasmin has been incredibly helpful from start to finish from showing me around a property to giving me a valuation on my home. Amazing job from Yasmin

Haart Estate Agents Ely - Great proactive customer service from Maddison. she is professional, friendly and well informed. If you are looking for a new home I would recommend speaking to her.

I have been inundated with calls from this company after my house went on the market with another estate agent . Looks like this is a normal practice for them! I am ignoring them.

I booked a viewing with H from Coventry branch for Friday 15:30pm, he rescheduled it for Saturday the next day at 1pm. He called again a few hours before 1pm to let me know he’ll send a video of the property I want to rent as there’s quite a number of other viewers at the same time, it’s 16:49 now and I haven’t received anything after double calling the office to make sure they don’t forget me. Not a good service for a 1st time impression. Seems like you choose which customers to prioritise. It’s not my fault you overbooked your viewings and can’t seem to manage your potential clients! Hissss! 🐍

Just had a letting viewing with Marta and Laura here in Milton Keynes. These two young ladies were very lovely, helpful and informative! Also,the property is quite nice! Thanks Marta and Laura! :)

Our experience with Haart Crystal Palace, and specifically Frederik and the branch manager, was extremely frustrating and unprofessional.

From the beginning, Frederik repeatedly asked for our requirements, yet would continuously call us with properties that were the complete opposite of what we had clearly stated we were looking for. It felt like our time and preferences were not respected.

We eventually viewed a property in a nice area that we were genuinely interested in, despite it having visible issues with mould and water leaks. We submitted an offer based on a figure we were comfortable with, fully aware of the risks and potential repair costs.

Shortly after, the branch manager called us and attempted to pressure us into increasing our offer, suggesting there was another interested buyer and trying to push us into a bidding war. We declined, as we had already offered what we felt was fair.

What happened next was the most disappointing part: we never heard back from Frederik or the manager regarding the outcome. No update, no courtesy call, nothing.

Then, a month later, a junior sales person called us out of the blue to offer a viewing for a different property, as if nothing had happened. This was frankly astonishing. The lack of basic professionalism and courtesy — simply informing us of the outcome of our previous offer — made it clear that customer care was not a priority.

Overall, the experience left us feeling disrespected and undervalued. We would not recommend Haart Crystal Palace based on our experience.

Have been inundated by letters and calls from their Cambridge branch trying to poach my business knowing full well my house is for sale with another agent. I've told them multiple times that i'm not interested and to take me off their call/mailing list but still they are bothering me. Very annoying.

This truly is the worse rental company I have leased my house through, truly unprofessional and incompetent, they only want your money they avoid any issues you raise as an owner and use incompetent workman to resolve issue they and the clients generate.
DO NOT USE THEM TO RENT YOUR HOUSE.