Hastings International Reviews 

As usual, I set a reminder 3-months in advance for tenancy renewal of my UK unit. This year, I did the same and have Kay of Hastings to help me on. I sent an email to Kay and asked her about whether the tenants have intention to renew. Kay is very responsive. She was not only acknowledged my email but also let me know that she has already marked this as her to-do item. She set a timeline for the tenants to confirm her. Once she got the confirmation from the tenants, she reverted to me immediately.

With COVID that have caused difficulties to many people, I decided to maintain the terms which were well accepted by the tenants. After I reverted to Kay about maintaining the same terms on renewal, she acted speedily and liaised with the tenants. We concluded and signed the renewal agreement electronically within hours (even with 7 hours time zone difference). Kay was very helpful and responsive.

Trustworthy, professional, reliable and helpful.

I have been using Hastings since 2019 and have always received an exceptionally high quality service.

The team is readily available for discussions, gives clear and concise information, and provide a personal service, helping me get the best outcome.

I cannot recommend Hastings more strongly.

Professional service, friendly attitude, quick and easy, highly recommended

I have used Hastings as management and leasing agent since I acquired the property in 2017. The services provided by Jason (property management) and Kay (lease renewals) are excellent. They respond to my questions promptly and always provide me with good advice on leasing matters.

I’m really happy with Hastings and the hard worker team ( Kay and Jason) they are very helpful and respond to the emails promptly and efficiently and explains everything in details. I’m really lucky that I rent my flat from Hastings

The personnel is generally very responsive to queries and well organized.

Avoid this letting agent to save yourself a lot of time and money.

It takes weeks for them to arrange critical repair works and they are reluctant to pay for any non-essential works; I was told this by numerous engineers who carried out work at the flat, they made recommendations but warned that Hastings never pay for these works.

The property management team are extremely rude are a complete nightmare to deal with, when it comes to reclaiming the deposit they will charge for existing damage and completely disregard any email correspondence when submitting final claim amounts, it is scandalous.

We changed a tenant part way though our letting period and the inventory check needed to be redone. We were given no warning prior to the inventory check being carried out. Many of our items were included in the new inventory check and Hastings refused to remove them despite us telling them via email, they also created absurd charges for cleaning despite us still living there.

When it came to the end of the tenancy they refused to take the original inventory check and the email chains discussing the removal of our personal items as proof that items were not originally in the flat.

By far the worst company i've had to deal with. Avoid this company at all costs, absolute parasites.

Kay Kendall was excellent in the renewal of my tenancy, its as progressed quickly and efficiently with no issues at all.

Thank you for helping me secure my dream flat!

Everyone from sales to the admin teams etc have always been super helpful and responsive when I have communicated with them.

Special thanks to Louise & Kay

Couldn't recommend the team enough!

The worst property agent I've ever had the misfortune of dealing with. Their handling of our tenancy agreement was very disorganised, and they left everything until the last minute which left us worrying if we'd even have a place to live. They only accept references from an agency called Rent4Sure who are terrible to deal with and will force you to provide excessive amounts of personal data compared to the alternatives. Then 90 days before your tenancy expires they will try to badger you into signing a renewal agreement by threatening to put your flat back on the market, misrepresenting your statutory rights in the process, and won't take no for an answer even after being told multiple times. I tried phoning them to tell them the matter was closed and to stop emailing me, and the agent was very rude and insisted on turning it into an argument. Avoid at all costs.

After telling Kay Kendall from the Rotherhithe Branch at least 10 times that we wouldn't be renewing our tenancy contract with them, she emailed our landlord this morning to tell them that we had agreed to renewing the contract. The level of dishonesty of this company is beyond belief.

The service is really good, they are on top of deadlines, have patience to explain things (Kay especially) over and over again to newbees like me.
But the cost eats the margin of rental.

Thank you Kay for all your help and making it easy

Have been with hastings for a few years now and the service has improved however the renewals service from Kay has always been excellent

Great service, easy to execute documentation, hassle free

I have renewed my contract for the second year with Hastings international.
Very good customer service, fast reply, contract renewal assistance was offered well in advance. I would indeed recommend it.

I have been working with Hastings International for many years now. Kay Kendall has always been a great support. She has always been responsive, informative and helpful.

I have rented through Hastings for over a decade. Kay Kendall in their renewals team is always unfailingly polite and helpful and makes the whole process very smooth.

I have been renting with Hastings for about 1.5 years. Kay Kendall from the renewals team has been very helpful throughout renewals. Processed the extensions super quick.
Thank you!

We have lived in a hastings managed property for two years, no major issues all emails and contact are replied to in a timely manner and professionally, we did not have any issues with moving in, there have not been many repairs but maintenance needs are attended to in good time. We hope to have out moving out process as smooth as everything else!

We have recently renewed our contract on our flat for the 3rd year and we were really happy with the support from both Kay and Louise. We had challenged on some areas of the contract and both Kay and Louise helped to try and find solutions and also give us information as to why some changes had to be made etc. We have not had any issues with Hastings and Louise is always efficient in solving any issues for us.

Thank you!! :)