Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know... See more
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Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several... See more
Company replied
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the o... See more
Company replied
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 St Johns Pavement, CH41 2YB, Birkenhead, United Kingdom
- 01516 662800
4.9
Excellent
181 reviews
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Reply from Hays Travel - Birkenhead
Thank you so much for your review, we hope you have a lovely holiday
Very helpful informative friendly
July 11, 2023
Reply from Hays Travel - Birkenhead
Thanks so much for taking the time to place your review. I will make sure James is aware of your kind comments. Much appreciated
Hays travel birkenhead
Young lad assisting us was very helpful, very enthusiastic and nothing was too much trouble for him. He was very welcoming from the moment we entered the travel agents.
He went out his way to find us the best deal even offering places we never thought of going.
He was very knowledgeable and is a credit to your company
July 8, 2023
Reply from Hays Travel - Birkenhead
Thanks so much for taking the time to place your review. I will make sure James is aware of your kind comments. Much appreciated
Reply from Hays Travel - Birkenhead
Hi Mrs Laidlaw, Thank you for the amazing review! I will pass this on to Becky. Best Regards James
James Bent was very helpful and…
James Bent was very helpful and professional he listened to what we wanted booked our holiday advised us as to money cards arranged our euros and sorted out our seating on the plane very happy with the service we received we saw him on 29th and 30th june
June 29, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mrs Wood, thank you so much for your lovely review. We are so happy James was so helpful, we will pass this onto James. Kind regards, Rachel
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Higginson, thank you so much for your kind review it is very much appreciated. We are so glad Sean could find you a great holiday, kind regards, Rachel
James was so helpful
James was so helpful. Found the exact holiday I was looking for. Really happy, chatty friendly gent.
Nothing was too much for him and he actually listened to what my specifications were.
Thankyou very much James
June 28, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Miss Morris, thank you so much for your lovely review we appreciate this so much and are so happy James found you your perfect holiday :) We will pass this onto James he will be so happy to hear this, Kind regards, Rachel
Reply from Hays Travel - Birkenhead
It was a pleasure to book your holiday and thank you for your comments. Sean
Reply from Hays Travel - Birkenhead
Thanks so much for your kind review, its always a pleasure :)
Everything was effortlessly done
Everything was effortlessly done, all staff were extremely helpful at all times, not just once you had booked your holiday! You could ask anything and everything and if they didn’t know(which was very rare) they would find out. All round fabulous experience and service!
June 16, 2023
Reply from Hays Travel - Birkenhead
Thanks so much for your kind review, it was a pleasure booking your recent cruise and also the cruise you have booked for next year.
Canada Glory
They booked flights to Canada within 30 minutes amazing fast service very professional i wanted May 2024 and that's what I have got. From Liverpool John Lennon Airport to Prince George British Columbia which is on the Pacific Coast via Frankfurt and Vancouver thank you so much James you are a true gentleman
June 14, 2023
Reply from Hays Travel - Birkenhead
Hi Michael, thanks for your kind words and we hope you have a lovely flight
Very happy with experience with booking…
Very happy with experience with booking holiday also shaun was very helpfull.
June 6, 2023
Reply from Hays Travel - Birkenhead
Hello, Thanks so much for taking time out to give this review, look forward to seeing you again.
Friendly and helpful
June 5, 2023
Reply from Hays Travel - Birkenhead
Hello, Thanks for your kind review, it was a pleasure booking your flights.
As usual excellent service
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the outward bound date but she was able to sort this out. We have been using Hays travel for many years & while there has been a large turnover over of staff during this time all new staff are well & have seamlessly fitted in.
June 7, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Charters, Thank you so much for your kind words we appreciate this so much and are so happy we could find you a great holiday. I will pass this onto Sarah she will be so happy to see this review. Kind regards, Rachel
Birkenhead booking office
We attended the shop, informed the advisor of what we wanted. He sorted it and advised us of options and explained the costs.
Staff were polite and helpful throughout.
June 2, 2023
Reply from Hays Travel - Birkenhead
Good afternoon Kev, Thank you so much for the kind review. It was a delight to get your holiday booked! I will let sean know about your review, kind regards, Becky :)
Reply from Hays Travel - Birkenhead
Good Morning Peter, Thank you so much for your lovely review. It was a pleasure to get your holiday booked :) I will let Sean know about your review, Kind regards, Rachel
Really good professional service above…
Really good professional service above and beyond always book with this company because they get you the best Deal for you.
May 27, 2023
Reply from Hays Travel - Birkenhead
Thank you so much for your kind words, we appreciate it so much and are so glad we found a great holiday for you :) Kind regards, Rachel
Hays Travel Birkenhead
Very helpful and polite staff. Entered the shop to enquire about a holiday advertised in the window. The lads were able to find us the same destination, but at a bit lower price. Had quite a few questions about the trip, which they all the answers to.
May 24, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Mealor, thank you so much for your kind words it is much appreciated and we are so glad we could find you a great holiday, I will pass this onto James for you :) Kind regards, Rachel
Travel agent was extremely helpful
Travel agent was extremely helpful, helped us book our perfect getaway 🏖️👌
May 25, 2023
Reply from Hays Travel - Birkenhead
Thank you for your lovely comments, it was a pleasure to book your holiday.
just made it easy to book service was…
just made it easy to book service was good relaxed atmosphere
May 22, 2023
Reply from Hays Travel - Birkenhead
Thank you for your lovely comments, it was a pleasure to book your holiday.
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