Brian spent time looking for a future cruise that would suit our needs and budget offering options for us to consider. When we had decided which cruise we wanted to go on Brian went ahead and made al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brian went above and beyond to find us the best deal with the minimum amount of travel fuss to get us to Florida. He put together a package of travel, accommodation, car hire and advised us on theme p... See more
Company replied
Super Service as always. Brian looks after all aspects of your enquiry as if you were family. Always honest and upfront with all details, never tries to confuse or take advantage of anyone. Nothing is... See more
Company replied
Brian immediately understood the brief and was very prompt with coming back with various options. He also gave really valuable tips on suggested trips when we get there, taxis, customs etc all based o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brian Bishop, G74, East Kilbride, United Kingdom
- 01355 698009
4.9
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made easy because of brian always on…
Made easy because of brian always on the end of the phone ti help
January 9, 2026
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for your positive feedback.
As always your loyalty is appreciated , I look forward to hearing your thoughts on your return from your first Virgin Voyage .
Thanks again Brian
A man who knows what he’s doing
Brian took his time explaining about this cruise providing me with various cabin options & prices. He did not rush me into making a decision I may regret. The booking system was easy & again Brian was thorough recapping all information relating to this cruise. His service & knowledge were excellent.
January 16, 2026
Reply from Hays Travel - Brian Bishop
thank you for taking the time to complete this survey, It is my pleasure as always to work with you both again.
I look forward to hearing your thoughts on your return, after experiencing your first p&o cruise.
Thanks again for your Loyalty and trusting me with your booking
Regards Brian
Brian is the bomb!
Brian listened carefully to what I was looking for and came back quickly with several options. He had great advice about pros and cons and what I should consider. He walked me patiently through all the details of the booking and how to make the most of offers.
Brian is the perfect travel agent. Can’t recommend him enough.
November 30, 2025
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for your amazing feedback.
As always it is my pleasure to work with you again, I am excited for you to experience a new cruise line , and this stunning class of ship.
Thank you once again for your loyalty
brian
x
I book on behalf of 6 people
I book on behalf of 6 people. Brian Bishop goes above & beyond to get us a holiday that suits all.
October 28, 2025
I spoke to Brian and I found him extremely helpful
I spoke to Brian and I found him attentive. Within 20 minutes he called me back with a selection of holidays which met my requirements, giving me advice and happy to answer any additional questions. From this I was able to identify the perfect holiday for us.
November 5, 2025
Reply from Hays Travel - Brian Bishop
Thank you very much for taking the time to complete the survey.
As well as the positive feedback, my pleasure as always to work with you again, on adding to your bucket list of Adventures.
Any questions dont hesitate to ask
Regards Brian
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey.
My pleasure to work with you and help you book your first cruise experience , I'm sure you will all enjoy .
Any questions or queries don't hesitate to ask
Regards Brian
Brian Bishop
Hays Travel PTC Division
01355 698 009
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey, and for the positive feedback.
It is my pleasure to work with you again, and excited for you to experience the luxury of Yacht club once again.
Regards Brian
Brian Bishop
Hays Travel PTC Division
01355 698 009
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for your positive feedback.
It is my pleasure to work with you again, and help bring one of your bucket list experiences to life ,
thanks Brian
Brian was great
Brian was great , very knowledgeable and sorted my trip out the same day! Was continually on the phone until i got exactly what i wanted.
August 12, 2025
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for your great comments .
It was my pleasure to work with you , and hope to be of service again in the future .
thanks again Brian
Brian Bishop made sure everything went…
Brian Bishop made sure everything went to plan from start to finish
July 9, 2025
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for the positive feedback.
hope you enjoyed your recent cruise and your suite experience on Celebrity.
I look forward to being of assistance to you in the future , should you have any questions .
Regards Brian
Reply from Hays Travel - Brian Bishop
thanks for taking the time to complete the survey, and as always for your loyalty and positive feedback.
It was my pleasure to work with you both again, I Look forward to hearing your thoughts on your return on this new cruise line for you guys .
Thanks Brian
Highly recommend Brian
Brian was very helpful and lovely to deal with. Very courteous and professional. Any questions I had were dealt with in a timely manner.
June 26, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey, and for the positive feedback.
It is my pleasure again to work with you both, excited to se you both on board in Aug 27.
Any questions before then dont hesitate to get in contact ,
Regards Brian
Brian always goes above and beyond…
Brian always goes above and beyond when sorting your holiday for you
June 20, 2025
Reply from Hays Travel - Brian Bishop
thank you once again for taking the time to complete the survey, and your positive comments .
As always it is my pleasure to work with you, and for your continued loyalty and support in sharing my facebook posts,
Enjoy your holiday and discovering a new city destination.
Thanks again Brian
Brian was fantastic.
Brian was so friendly and helpful and went above and beyond. Nothing was a bother and he found me a fantastic deal. He also helped me out when I was arranging my seats on the flight and was a little unsure. I will definitely be coming to Brian for future holidays.
June 22, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey, and for the positive feedback.
It was my pleasure to work with you , I hope you both enjoy Cyprus , and quality familiy time together.
Thanks again Brian
Brian Bishop
I recently had the pleasure of working with Brian Bishop at Hayes Travel, and I must say I was thoroughly impressed with his professionalism, efficiency, and dedication to finding the perfect travel arrangements for my holiday.
From our initial interaction, Brian demonstrated a personable and attentive approach, taking the time to understand my preferences and requirements. This level of care made it clear that he was committed to providing a tailored experience.
Brian showcased his expertise by sourcing a fantastic deal for my holiday, which included an excellent cabin that suited my needs perfectly. His extensive knowledge of the industry allowed him to find the best options available, and he patiently presented various choices to ensure I was satisfied with the final selection.
One aspect that stood out was Brian's flexibility throughout the planning process. He was always willing to adapt and make changes as needed, and he remained committed to finding the ideal arrangements for my trip over several days. His ability to accommodate my requests was truly appreciated.
In the end, I was entirely satisfied with the outcome of my travel plans, thanks to Brian's expertise and unwavering dedication. He processed everything efficiently, ensuring all details were taken care of, and I felt confident in the itinerary he had put together.
I wholeheartedly recommend Brian Bishop at Hayes Travel to anyone seeking a knowledgeable, personable, and highly efficient travel consultant. His commitment to providing exceptional customer service and crafting the perfect travel experience is truly commendable.
June 14, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking time out your day to complete this survey.
It was my pleasure to work with you , I am happy that we were able to source a reservation that met your needs ,
i hope this cruise gives you a valuable break from your current health position, and you come back happy and reviatlised .
Thanks for the positive fedback , I hope to be able to work with you in any future travel plans you may have .
Please dont hesitate to get in contact should you have any questions going forward on your current cruise booking .
thanks again Brian
Excellent service
Brian was so thorough with all the details and my options.
Communication was excellent, helping me make the informed choices.
First class and professional service.
May 2, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey , and for the positive feedback.
Delighted that i was able to assist in helping you with your Birthday surprise.
Looking forward to hearing Gail reaction to this amazing Birthday surprise.
Thanks again Brian
Brian is always knowledgeable and…
Brian is always knowledgeable and helpful and will always recommended him to family and friends. Thanks again Brian !
February 25, 2025
Reply from Hays Travel - Brian Bishop
Thank you again for taking the time to completing the survey and your continued loyalty.
It is very much appreciated < i hope your retirement year is full of fun and memories to treasure.
thanks again Brian
Wish we could give more than five stars
Again Brian went over and above his excellent level of amazing service, thank you Brian. Nothing is ever too much bother for Brian.
February 26, 2025
Reply from Hays Travel - Brian Bishop
Thank you Morag for taking the time to complete the survey, and for your continued Loyalty and positive feedback.
It is once again my pleasure to work with you, I hope this next holiday gives you all quality family time together, and many new memories nade.
Thanks once again Brian
Highly recommended
Brian is such a great Travel Agent.
Efficient & knowledgeable
We have used Brian’s services a few times now and will continue to do so.
The best of the best!
January 30, 2025
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and also for the positive feedback.
It was my pleasure to work with you , and I hope your holidays brings you more happy memories to treasure.
Thanks again for your Loyalty
Brian
5 star service
Brian was amazing at arranging our cruise for 18 people, he is incredibly friendly & professional & made the booking process so easy.
We would thoroughly recommend using Brian to anyone wanting to book a holiday.
Thanks Brian ☺️
January 7, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey, and for the positive feedback.
It is my pleasure as always to work with you all again, and delighted i was able to bring your family holiday together.
I look forward to hearing all about it on your return, with many family memories made together again.
Thanks Brian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.