Brian spent time looking for a future cruise that would suit our needs and budget offering options for us to consider. When we had decided which cruise we wanted to go on Brian went ahead and made al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brian went above and beyond to find us the best deal with the minimum amount of travel fuss to get us to Florida. He put together a package of travel, accommodation, car hire and advised us on theme p... See more
Company replied
Super Service as always. Brian looks after all aspects of your enquiry as if you were family. Always honest and upfront with all details, never tries to confuse or take advantage of anyone. Nothing is... See more
Company replied
Brian immediately understood the brief and was very prompt with coming back with various options. He also gave really valuable tips on suggested trips when we get there, taxis, customs etc all based o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brian Bishop, G74, East Kilbride, United Kingdom
- 01355 698009
4.9
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Brian immediately understood the brief and was very prompt with coming back with various options. He also gave really valuable tips on suggested trips when we get there, taxis, customs etc all based on his previous experiences. We would definitely book with him again.
January 9, 2025
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the review.
It was all my pleasure to work with you, delighted that we could find an option that met all your needs .
I look forward to hearing all about it on your return, once again thanks for booking with me
Regards Brian
Fantastic Service
Brian Bishop at Hays Travel provided exceptional service in handling our holiday booking. He took the time to understand exactly what we were looking for and found us a fantastic deal that fit our needs perfectly. Throughout the process, Brian was professional, friendly, and incredibly helpful, answering all our questions with patience and expertise. His attention to detail and dedication to making sure everything was perfect made the whole experience stress-free and enjoyable. Thanks to Brian, we feel confident and excited about our upcoming holiday – he truly went above and beyond!
November 6, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the great feedack.
It is my pleasure as always to work with you again, excited to hear all about this bucketlist itinerary for your special Birthday .
enjoy every moment , I look forward to hearing all about it on your return.
thanks again for the feedback and your Loyalty
Brian
x
Amazing professional experience at all…
Amazing professional experience at all times
November 6, 2024
Reply from Hays Travel - Brian Bishop
Thank you once again for taking time to complete the survey , and for the positive feedback.
Excited for you to not only experience this Beautiful ship and Itinerary, but also the luxury of suite benifits and the retreat .
looking forward to hearing all about it on your return
thanks Brian
x
Simply The Best
Super Service as always. Brian looks after all aspects of your enquiry as if you were family. Always honest and upfront with all details, never tries to confuse or take advantage of anyone. Nothing is too much trouble,
October 19, 2024
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete the survey.
It is my pleasure as always to work with you , delighted that you are getting away to celebrate your Diamond Anniversary .
Enjoy your time on board and continue making memories to treasure together.
Thanks once again for your Loyalty, I hope to continue to be of service in the future once again.
Regards Brian
Brian was very helpful from start to…
Brian was very helpful from start to finish nothing was too much hassle fast efficient service
September 26, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the positive feedback .
have a great holiday , should you have any future queries, please dont hesitate to get in contact
Thanks Brian
Very happy
Brian was super helpful as always and checked out several similar cruise deals to make sure we got the best value for money.
September 7, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the positive feedback.
My pleasure as always to work with you , delighted we got you a great bargain before the price climbed .
Thanks again for your Loyalty , much appreciated
Brian
Great service from Brian
Our query was dealt with professionally. Questions asked were quickly answered and made our decision to book the river cruise very easy. Follow-up e-mails with documentation arrived within a short time.
September 27, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the positive feedback. .
It was ny pleasure to work with you , and I am confident you will enjoy your Festive river cruise,
For any future queries , please dont hesitate to get in contact
Regards Brian
Brilliant service from Brian once again
Brian checked out all my requirements and talked me through all options with no pressure and was able to answer all my questions ..
Great service once again
September 6, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete this survey .
Also for the positive feedback , as always your loyalty means a lot .
I am sure you will have a great holiday
Thanks Brian
Brian makes booking easy
Brian makes booking easy, he is knowledgeable and efficient and nothing is a problem.
September 5, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for your positive feedback.
As always your loyalty is appreciated, and I look forward to continue woring with you in the future .
Thanks again Brian
An agent that truly listens.
Brian managed to book us exactly what we wanted. Good dates; good flights; great hotel and resort. He listens properly and delivers on that. A great agent who really knows his stuff!
August 22, 2024
Reply from Hays Travel - Brian Bishop
Thank you IAIN , for taking ther time to complete this survey, as well as the positive feedback.
Your continued Loyalty is much appreciated, I am sure this will be another amazing holiday for you both.
Thanks again Brian
Great Communication
Brian was responsive and efficient with securing our trip to Australia.
July 12, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking time to complete the survey, the pleasure was all mine .
I am sure you will have an amazing trip, and look forward to hearing all about it on your return.
Once again many thanks for the great feedback , and your loyalty
Regards Brian
Brian Bishop
Hays Travel PTC Division
00 44 1355 698 009
Usual great service
Usual great service
Very easy to book with Brian went out his way to get us a great deal
July 6, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the positive feedback .
Excited to hear your thoughts on this latest Adventure booked .
Very jealous as it looks an amazing product
Regards Brian
Brian went above and beyond to get us…
Brian went above and beyond to get us flights that were the quickest journey time and the cheapest option
Excellent!
April 23, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey , and for the positive feedback .
My pleasure as always to work with you , and help to make your family trip easier .
Thanks again for your loyalty and support
Brian
Reply from Hays Travel - Brian Bishop
Thanks for taking the time to complete the survey, and for the positive feedback.
My pleasure as always to work with you , enjoy your well deserved break in the sun
Thanks Brian
Brian has an unrivalled knowledge in…
Brian has an unrivalled knowledge in the travel industry. Patient and gives great advice on travel and location.
March 27, 2024
Reply from Hays Travel - Brian Bishop
Thank you so much Paul, for taking the time to complete the survey.
Also for the positive Feedback, my pleasure as always to work with you both .
Thanks again for your loyalty and support
Brian
So helpful!!!
So helpful! Gave lots of good options and made the full process very easy.
March 13, 2024
Reply from Hays Travel - Brian Bishop
Thank you Emma for taking the time to complete the survey .
Also for your positive feedback on this questionnaire .
Thanks again for your loyalty , have a great family holiday
Brian
Great knowledge & experience
We trust Brian with our booking 100%. He's easy to deal with, greatly informative and made the booking process seamless!
February 22, 2024
Reply from Hays Travel - Brian Bishop
Thank you for taking the time to complete the survey, and for the positive feedback.
It was my pleasure to work with you, have an amazing holiday .
Thanks Brian
Above and Beyond
Brian went above and beyond to find us the best deal with the minimum amount of travel fuss to get us to Florida. He put together a package of travel, accommodation, car hire and advised us on theme park passes. Get service from a highly trained and experienced travel consultant.
February 13, 2024
Reply from Hays Travel - Brian Bishop
thank you for taking the time to complete the survey , and for the positive feedback.
My pleasure as always to work with you , have an amazing holiday .
I look forward to hearing all about it on your return
Brian
Great personal service
Great personal service, attention to detail, making sure we had the best deal and the best accommodations. Super impressed that Brian got all the info we needed to make an informed choice without being pushy. Would recommend his service to anyone.
January 30, 2024
Reply from Hays Travel - Brian Bishop
Thank you so much for taking the time to complete this review , and also for the positive feedback.
your Loyalty and continued support is much appreciated, I look forward to hearing all about this special Birthday cruise once over .
Thanks again Brian
Fantastic customer service from Brian
Fantastic customer service from Brian
Nothing a bother and so helpful in every aspect
January 30, 2024
Reply from Hays Travel - Brian Bishop
Thank you john for taking the time to complete the survey, as always my pleasure to work with you .
thanks again for the positive feedback and the continued Loyalty , greatly appreciated .
Brian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.