Always enjoy the process with emma, she listens & does her upmost to adhere to our requests & requirements. Always goes above & beyond to get us what we want. Can't fault her customer service, wouldn... See more
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See what reviewers are saying
The service we received was excellent professional and knowledgeable. Kept us fully informed on all aspects of our holiday via email and phone also gave us helpful and good advice. We will be usin... See more
Company replied
Emma went above and beyond to look for the perfect holiday for our family and she answered any questions we had really quickly. As always, she left us feeling confident that we’ve booked the perfect b... See more
Company replied
I can honestly say every travel booking experience with Emma is the absolute best, nothing ever goes unanswered or explained fully, nothing is ever too much trouble and everything gets booked and sor... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Emma Idle, ME15, Otham, United Kingdom
- 01983 897890
4.9
Excellent
106 reviews
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Emma was brilliant
Emma was brilliant, she answered all my questions and explained everything to me in full detail. I will definitely book through her again.
Bring on New York. ♥️♥️
October 1, 2025
Reply from Hays Travel - Emma Idle
Eeeek! Exciting! Thanks Shelley xx
Reply from Hays Travel - Emma Idle
Thanks Jo, for being so loyal and for leaving lovely feedback xx
Emma was extremely helpful
Emma was extremely helpful, super efficient & knowledgeable. Excellent service.
September 18, 2025
Reply from Hays Travel - Emma Idle
Thank you Jenny, it was a pleasure helping you x
Professional and personal service
Emma was very helpful and responded to all my questions and queries straight away. She looked for the best prices and gave me several different options for the holiday I wanted. It is brilliant to deal with a knowledgeable person rather than a website or search engine.
September 5, 2025
Reply from Hays Travel - Emma Idle
What lovely feedback, thank you so much! x
Emma is very professional
Emma is very professional, helpful and efficcient. When making an enquiry she responds very quickly, gives various options of holidays that we may like. Once we have decided on the holiday she is fantastic at booking it and sending us confirmation and all relevant information. I have absolute faith in Emma when it comes to planning and booking our holidays.
September 10, 2025
Reply from Hays Travel - Emma Idle
Wow! this is such wonderful feedback, and thank you so much. It is always a pleasure to help. Anytime :-) xx
Fantastic, personal service
Emma went above and beyond to look for the perfect holiday for our family and she answered any questions we had really quickly. As always, she left us feeling confident that we’ve booked the perfect break for our family. She clearly explained different options (such as shared / private transfers) to us.
August 14, 2025
Reply from Hays Travel - Emma Idle
Thanks Lisenka, it was a pleasure. I always appreciate your loyalty too xx
Emma our independent travel agent is…
Emma our independent travel agent is absolutely fantastic! Emma always looks after us and consistently finds amazing holidays that suit our needs perfectly. We truly appreciate her personal touch and dedication.
July 14, 2025
Reply from Hays Travel - Emma Idle
Oh Nic, thank you! What lovely feedback to read. I'm always happy to help x
Excellent service
Excellent corresspondence from start to finish, got a great deal and will be using the service again!
July 17, 2025
Reply from Hays Travel - Emma Idle
Thank you Dean. Happy to help anytime!
Emma brilliant again.
Request Emma to find another holiday for myself & hubby and she did 😀
July 11, 2025
Reply from Hays Travel - Emma Idle
Thank you Jo, I really appreciate the kind feedback x
Emma Idle travel consultant is…
Emma Idle travel consultant is absolutely amazing, she goes above and beyond to help enquiries in any way she can. The holiday booked is a cabin cruise in 2027, monthly payments make Hays holidays so much more affordable.
June 9, 2025
Reply from Hays Travel - Emma Idle
What lovely feedback. Thank you! It was a pleasure :-) xx
Emma is very efficient
Emma is very efficient & fast
Always provides a reasonable quote & checks every requirement
Fabulous A* service
May 25, 2025
Reply from Hays Travel - Emma Idle
Love this! Thank you June, so very much xx
Emma is a superstar!
Emma was very helpful when assisting us with booking our first family holiday since pre covid. She took our initial holiday requirement for holiday choices and got working straight away, we provided her with some more feed back and she went off and found more options based on our feedback.
She was patient while we were making our choices and we finally made a booking to make some more family memories this summer.
May 7, 2025
Reply from Hays Travel - Emma Idle
Thank you so much Sanjay, it was a pleasure. I am very excited for you all :-) xx
Thanks for all your help
Thanks for all your help. Looking forward to a wonderful holiday
April 27, 2025
Reply from Hays Travel - Emma Idle
Thank you so much for taking the time to leave feedback. Its so appreciated :-) x
Emma was wonderful
Emma was wonderful. Better value than websites like TUi etc for the exact same hotel. Took any stress out of the process and will be using for all my holidays moving forward. Highly recommend.
April 24, 2025
Reply from Hays Travel - Emma Idle
That is such lovely feedback. THANK YOU! x
Effortless
Effortless. With Emma knowing her stuff. All actions completed on time and kept me informed.
April 2, 2025
Reply from Hays Travel - Emma Idle
Thanks so much for this feedback. It was a pleasure :-)
Excellent all round-very efficient
Excellent all round-very efficient, timely and great communication.
March 25, 2025
Reply from Hays Travel - Emma Idle
Thank you Helen. Happy to help anytime :-) xx
Emma was very helpful and found me a…
Emma was very helpful and found me a holiday that will hopefully suit my needs. Can't wait
March 12, 2025
Reply from Hays Travel - Emma Idle
Thank you, Mel. It was a pleasure booking you all xx
Emma was super helpful and got us just…
Emma was super helpful and got us just the holiday we wanted . She was very informative and friendly . Explained all the we needed to do and gave us helpful information . Excellent service .
March 11, 2025
Reply from Hays Travel - Emma Idle
Thank you so much for leaving such lovely feedback xxx
Reply from Hays Travel - Emma Idle
Thank you Shane, and thanks for sharing such magical pictures of your adventure :-) xx
Emma was amazing and very helpful…
Emma was amazing and very helpful finding us a city break to our budget
February 1, 2025
Reply from Hays Travel - Emma Idle
Thank you Steph, it was a pleasure! x
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