Always enjoy the process with emma, she listens & does her upmost to adhere to our requests & requirements. Always goes above & beyond to get us what we want. Can't fault her customer service, wouldn... See more
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See what reviewers are saying
The service we received was excellent professional and knowledgeable. Kept us fully informed on all aspects of our holiday via email and phone also gave us helpful and good advice. We will be usin... See more
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Emma went above and beyond to look for the perfect holiday for our family and she answered any questions we had really quickly. As always, she left us feeling confident that we’ve booked the perfect b... See more
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I can honestly say every travel booking experience with Emma is the absolute best, nothing ever goes unanswered or explained fully, nothing is ever too much trouble and everything gets booked and sor... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Emma Idle, ME15, Otham, United Kingdom
- 01983 897890
4.9
Excellent
106 reviews
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Reply from Hays Travel - Emma Idle
Thank you for the 5* review, It was a pleasure arranging your holiday for you x
Wouldn't book another holiday without Emma
Emma is so helpful and will do everything she can to ensure the holiday is exactly what we want, within the budget that we have. Am so pleased that I found her.
January 3, 2025
Reply from Hays Travel - Emma Idle
Thank you Stacey, that's so kind of you. Always happy to help you xx
Excellent service and very thoughtful
Excellent service and very thoughtful
Thanks Emma !
December 14, 2024
Reply from Hays Travel - Emma Idle
Thank you Liane! Thats so lovely of you to leave me a review xx
I contacted Emma with regards to…
I contacted Emma with regards to getting a quotation for one of my bucket list holidays. The quote was provided promptly with optional extra's included, so as not to give any unpleasant surprises. Holiday was then booked and I can't believe I'm actually going.
November 12, 2024
Reply from Hays Travel - Emma Idle
I am so excited for you Helen! It's a fab holiday. It was a pleasure to book you xxx
Very efficient, pleasant, and knows her stuff
Very efficient Travel agent, would recommend her to all of my best friends, very pleasant and certainly knows her stuff 👍👍👍
October 5, 2024
Reply from Hays Travel - Emma Idle
Thank you so much for such lovely feedback :-) xx
Amazing helped me with my booking for…
Amazing helped me with my booking for my family 100% recommended
October 7, 2024
Reply from Hays Travel - Emma Idle
Thanks for such lovely feedback! x
Perfect expert help from Emma in finding a last…
Perfect expert help in finding a last minute holiday.
September 29, 2024
Reply from Hays Travel - Emma Idle
Thank you Paul, it was a pleasure. Have a great time and I look forward to helping you again in the future x
Reply from Hays Travel - Emma Idle
Thanks for taking the time to leave feedback Cara. It is much appreciated and it was a pleasure booking your holiday for you all x
Best personal travel consultant ever
Our Hays personal travel consultant, Emma Idle, was so helpful in putting together a package to celebrate our 50th wedding anniversary. Nothing was too much trouble when we changed the destination several times. She was a joy to plan our holiday with, extremely helpful, very knowledgeable, and with us all the way to finally booking with her.
September 8, 2024
Reply from Hays Travel - Emma Idle
Thank you for such wonderful feedback. It is a pleasure helping you arrange such a wonderful trip for such a huge celebration. x
Emma listened to what we wanted from…
Emma listened to what we wanted from our holiday. We had a nice lot of choice. Lovely personal service
August 16, 2024
Reply from Hays Travel - Emma Idle
Thank you for such lovely feedback Sue, it was a pleasure helping you xx
Have booked several holidays with Emma…
Have booked several holidays with Emma and she never fails to deliver, outstanding patience when we always just give her some basic information like dates and rough areas and she always comes back with lots of options and sticks with it till it’s right for us, highly recommend as she is clearly a very knowledgeable travel agent that knows her stuff, amazing as always thank you…
June 14, 2024
Reply from Hays Travel - Emma Idle
Thats so lovely Nicole. It's my pleasure and your holidays are always so exciting to put together. I look forward to helping you arrange the next :-) xx
100% reliable and would definitely recommend Emma to anyone
Emma gave me a number of choices as I wasn’t sure where I wanted to book. Once we decided on a location and a hotel she was quick and super efficient in getting everything booked. She’s a true professional and makes the process so simple. Thank you we will be booking though you again.
June 5, 2024
Reply from Hays Travel - Emma Idle
Thank you Alex, that's so lovely of you to take the time to write such lovely feedback. It is my pleasure xxx
Emma was so helpful and professional
Emma really helped me and was very patient with me getting my trip organised to Sri Lanka for next year The service was so good and professional that I would really recommend using her when booking a holiday or special trip.
May 25, 2024
Reply from Hays Travel - Emma Idle
Thank you so much, Steve. What lovely feedback. It was an absolute pleasure and look forward to helping you again in the future.
Reply from Hays Travel - Emma Idle
Thank you Marisa, Really appreciate the feedback :-) xx
Easy to use and very helpful
Easy to use and very helpful. Emma was efficient and organised the holiday we wanted with no issues.
May 4, 2024
Reply from Hays Travel - Emma Idle
Thank you so much for leaving such lovely feedback. Emma x
Very quick with quotes and responses
Very quick with quotes and responses. Friendly experience.
April 29, 2024
Reply from Hays Travel - Emma Idle
Thank you Debbie, It is always a pleasure booking you guys xx
Excellent service
Emma has just booked our third holiday since we started using her. She is very professional and a pleasure to deal with.
Highly recommend and we will be using her again!
April 29, 2024
Reply from Hays Travel - Emma Idle
Thank you, Nicola and Ian. I love booking all your trips. And thanks for being so loyal :-) xxx
Reply from Hays Travel - Emma Idle
Thank you, and thanks again for booking with me :-) xxx
Nothing was too much trouble for Emma…
Nothing was too much trouble for Emma we are so happy with our holiday!
Emma was even on holiday herself when she booked our holiday!
April 15, 2024
Reply from Hays Travel - Emma Idle
Aww, thank you for leaving such lovely feedback, it was my pleasure xxx
Emma is lovely and went above and…
Emma is lovely and went above and beyond to help me find what looks like the perfect holiday!
February 27, 2024
Reply from Hays Travel - Emma Idle
Thank you April, it was an absolute pleasure :-)
Thanks for taking the time to leave feedback x
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