Always enjoy the process with emma, she listens & does her upmost to adhere to our requests & requirements. Always goes above & beyond to get us what we want. Can't fault her customer service, wouldn... See more
Company replied
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Always enjoy the process with emma, she listens & does her upmost to adhere to our requests & requirements. Always goes above & beyond to get us what we want. Can't fault her customer service, wouldn... See more
Company replied
The service we received was excellent professional and knowledgeable. Kept us fully informed on all aspects of our holiday via email and phone also gave us helpful and good advice. We will be usin... See more
Company replied
Emma went above and beyond to look for the perfect holiday for our family and she answered any questions we had really quickly. As always, she left us feeling confident that we’ve booked the perfect b... See more
Company replied
I can honestly say every travel booking experience with Emma is the absolute best, nothing ever goes unanswered or explained fully, nothing is ever too much trouble and everything gets booked and sor... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Emma Idle, ME15, Otham, United Kingdom
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Emma was able to create / book my perfect trip away for my family and i. It all came in my budget and was so easy to book through Emma! I was able to get the correct dates, resort and Emma advised me on her own experience how to make my family holiday easier with affordable extras. Cant wait to go!

Reply from Hays Travel - Emma Idle
Emma has always been very helpful and efficient when booking holidays with her. Her communication is also excellent.

Reply from Hays Travel - Emma Idle
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