I booked holiday based on her personal experience with the hotel as well as the cost which was cheaper than other providers. I can't fault Emma she was helpful and pro mpt I. Sending the Information o... See more
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Emma has gone above and beyond to find our family the perfect affordable last minute holiday. Communication was second to none and she was extremely patient with my indecisiveness. Emma has eased... See more
Personally this was the easiest holiday booking I’ve ever made. Made an enquiry to Emma over her Facebook page, had a speedy response with lots of hotels within bughet to look at. Then after deciding... See more
Company replied
Emma is always on hand to answer any questions and is very helpful Emma gets the best deals and takes in to consideration your individual families needs Have booked many holidays and will continue... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Emma Langston, WS11, Cannock, United Kingdom
- 01543 543561
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Emma has always been very helpful very…
Emma has always been very helpful very polite and found us a great deal on 2 occasions
Excellent travel consultant!
We have booked a few holidays and cruises with Emma, she is excellent at what she does, very helpful, gives you all the information from start to finish, quick replies and always on hand to answer any questions. Would not book with anyone else. She’s a star!
May use AI-assist with repliesRead more
Emma was great
Emma was great - full of information and advice and done the booking for me without hassle.

Reply from Hays Travel - Emma Langston
Can’t thank emma enough for all of her…
Can’t thank emma enough for all of her help! She’s so helpful & makes booking a holiday very easy!

Reply from Hays Travel - Emma Langston
I have booked a few holidays with Emma…
I have booked a few holidays with Emma and she is at hand 24/7 for any queries I had. Always goes over and beyond to help. Wouldn't use anyone else
She helped me plan the perfect holiday…
She helped me plan the perfect holiday made sure I had everything and even told about her experience there and recommended lots of places and helpful tips

Reply from Hays Travel - Emma Langston
Emma is always happy to help and sorts…
Emma is always happy to help and sorts everything out for us, wouldn’t go anywhere else

Reply from Hays Travel - Emma Langston
The travel Consultant was so quick…
The travel Consultant was so quick friendly and efficient finding a holiday for our Golden Wedding Anniversay. We can just sit back now and look forward to our holiday.
Thank you

Reply from Hays Travel - Emma Langston
Emma was fantastic..she answered all my…
Emma was fantastic..she answered all my inquiry quickly..she went to great effort to find us the right holiday...thank you Emma.

Reply from Hays Travel - Emma Langston
Couldn't be more helpful booked a few…
Couldn't be more helpful booked a few with Emma and would not use anyone else.
Thank you for your pleasant Most helpful service

Reply from Hays Travel - Emma Langston
Emma Was extremely helpful in answering…
Emma Was extremely helpful in answering all our questions regarding a family friendly holiday for us and I cannot thank her enough to help us choose our upcoming holiday

Reply from Hays Travel - Emma Langston
Really quick service
Really quick service, said what I wanted and my criteria was met perfectly

Reply from Hays Travel - Emma Langston
Emma always goes above and beyond to…
Emma always goes above and beyond to try and find us the right holiday. Thank you for all your hard work .

Reply from Hays Travel - Emma Langston
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