This is the second holiday I’ve booked with Gemma and she’s incredible. Can’t do enough and very thorough, efficient and professional. Even dealt with additional last minute requests from us that caus... See more
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Gemma our travel agent was fantastic in helping to organise our one in a lifetime cruise/holiday for all my family. She was very professional and was always at the end of the phone even late at night... See more
Gemma is so helpful, she always remembers the important details from previous bookings with her and always finds the perfect holiday! She also takes all the stress out of the less fun things such as f... See more
Gemma has been a massive help with sorting a surprise mini cruise for my husband's 50th. She's been really knowledgeable sending different cruises available for 3 and 5 days and was really helpful... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Harris, BS14, Bristol, United Kingdom
- 1174059755
4.9
Excellent
170 reviews
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Excellent communication and fast…
Excellent communication and fast response times overall fully recommend Excellent service
July 7, 2026
AMAZING AGENT
This is the second holiday I’ve booked with Gemma and she’s incredible. Can’t do enough and very thorough, efficient and professional. Even dealt with additional last minute requests from us that caused additional work for her in such a friendly and timely way. So grateful and can’t recommend her enough. Thanks so much again Gemma
July 8, 2026
Unprompted review
Gemma always gets me a good holiday
July 8, 2026
Gemma’s so lovely
Gemma always finds us a lovely holiday and makes it so easy for us to book through her.
June 7, 2026
Excellent customer service
Excellent customer service, returns calls when promised and did research on our preferred holiday to make sure it was the best option for our needs.
May 31, 2026
Fantastic service
Gemma our travel agent was fantastic in helping to organise our one in a lifetime cruise/holiday for all my family. She was very professional and was always at the end of the phone even late at night if I wanted her so couldn’t ask for more. Would recommend Hays Travel to anyone.
May 22, 2026
The booking as usual was excellent with…
The booking as usual was excellent with Gemma,
As we have booked with Hays and Gemma for many holidays she knows our preferences on Hotels, Rooms and seats on the plane. Our booking is always a pleasure to make as she makes it so easy.
May 14, 2026
Fantastic as always
Fantastic as always, Gemma always knows exactly what we like and we have had some really good holidays.
April 21, 2026
Gemma
Gemma
we have been using Gemma for years probably 15 and always gets 100% service from her amazing xxx
April 16, 2026
⭐️⭐️⭐️⭐️⭐️
Gemma was super helpful when booking my holiday she made sure that every thing was organised and went to plan i am very appreciative of her and will 100% be back for my next booking
April 7, 2026
Unprompted review
Excellent service - Gemma was very quick to respond to my…
Gemma was very quick to respond to my enquiries, was knowledgeable about different areas we were interested in and helped us find a great holiday, that suited all of our needs. Excellent service - thank you Gemma :)
April 4, 2026
Super friendly and helpful
Gemma listen to what you want and is friendly and helpful with everything.
This is the 2nd holiday we have booked with you and we will book all our holidays with you for the amazing service you give.
March 26, 2026
Have booked with Gemma in the past and…
Have booked with Gemma in the past and will do in the future.
Gemma is very professional and answers all you want to know.
March 4, 2026
Gemma at Hayes Travel was great she…
Gemma at Hayes Travel was great she sorted our holiday for us and made the whole experience stress free. We are now looking for ward to our trip thank you Gemma
March 12, 2026
Makes everything stress free and easy
Gemma is so helpful, she always remembers the important details from previous bookings with her and always finds the perfect holiday! She also takes all the stress out of the less fun things such as finding insurance…couldn’t recommend her highly enough! Thank you Gemma!
February 6, 2026
Gemma was exceptional
Gemma was very efficient, responded quickly to all my questions and offered great prices for our trip.
Nothing was too much trouble she gave great advice and the booking was very smooth.
February 24, 2026
Excellent advisor Gemma who?booked our…
Excellent advisor Gemma who?booked our holiday very knowledgeable and very experienced very friendly and well experience
January 31, 2026
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