Best experience I’ve had with a travel agent Gemma was really helpful and patient her personality made me feel like I was already on holiday If I have any problems all I have to do is message or ph... See more
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This is the second holiday I’ve booked with Gemma and she’s incredible. Can’t do enough and very thorough, efficient and professional. Even dealt with additional last minute requests from us that caus... See more
Gemma was fantastic from start to finish. She made sure we had the perfect holiday booked and we covered all bases. Would highly recommend booking with Gemma and Hays!
Gemma has been a massive help with sorting a surprise mini cruise for my husband's 50th. She's been really knowledgeable sending different cruises available for 3 and 5 days and was really helpful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Harris, BS14, Bristol, United Kingdom
- 1174059755
4.9
Excellent
179 reviews
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Gemma is amazing
Gemma is amazing, I can’t recommend her enough. She has helped us with a really difficult situation 2 weeks before we were due to travel. She dealt with it for hours when she was on holiday herself. She has gone the extra mile plus plus! On top of that she’s calm, kind and empathetic. A true professional. You’re in safe hands thank you Gemma x x
July 30, 2023
Unprompted review
Could not rate gemma enough for our…
Could not rate gemma enough for our experience in booking our dream trip to New York with her, found us the best deals, replied to all questions in quick time, and made it feel so easy to go ahead with our booking, would recommend to anyone and will 100% be using her for our next trip! Thankyou
June 9, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service will certainly book via Gemma again
Gemma was amazing finding us a perfect holiday for our family of 5. She’s very experienced and made the booking experience very easy and gave all required and relevant information immediately. Will certainly be booking future holidays with her.
May 28, 2023
Reply from Hays Travel - Gemma Harris
Thank you for taking the time to leave a review. It was my pleasure getting you booked up and I'm pleased you have something to look forward to - the children are going to love the waterpark and I'm sure you'll get 5 minutes to sneak off to the adults only Infinity pool :-) Speak again soon
i talk to GEMMA she is lovely and…
i talk to GEMMA she is lovely and brilliant . she got me a brilliant deal to zante. thank you i well be comeing back to you. take care jill osment
May 10, 2023
Reply from Hays Travel - Gemma Harris
Thank you for your lovely review, Jill :-) Its was so nice talking with you and I'm glad I could help get you booked up! I will be in touch closer to your travel date so I can check you in online and make sure you are all set for a great week away with your friends.
Quick and easy with no problems being…
Quick and easy with no problems being able to talk to someone who new her job with professional experience but with friendly guidance . I would definitely recommend and I will book again no problem
May 8, 2023
Reply from Hays Travel - Gemma Harris
Thank you for taking the time to leave this review. Not long now and you'll be on the plane to sunny Turkey! It was great to see you both when dropping off your tickets - If Amelia had her way we would be looking after those very cute dogs of yours haha
Speak soon
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