Best experience I’ve had with a travel agent Gemma was really helpful and patient her personality made me feel like I was already on holiday If I have any problems all I have to do is message or ph... See more
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This is the second holiday I’ve booked with Gemma and she’s incredible. Can’t do enough and very thorough, efficient and professional. Even dealt with additional last minute requests from us that caus... See more
Gemma was fantastic from start to finish. She made sure we had the perfect holiday booked and we covered all bases. Would highly recommend booking with Gemma and Hays!
Gemma has been a massive help with sorting a surprise mini cruise for my husband's 50th. She's been really knowledgeable sending different cruises available for 3 and 5 days and was really helpful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Harris, BS14, Bristol, United Kingdom
- 1174059755
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Gemma is fantastic always gives great…
Gemma is fantastic always gives great service and gets the best deals . Would recommend to any of my friends and family

Reply from Hays Travel - Gemma Harris
Excellent x
Fantastic Travel Consultant.
I messaged Gemma via her Facebook page and she was very quick to reply and keep me updated. She found us the perfect holiday that suited the whole group. Great price, great recommendation, great communication and fully explained every aspect. Even offered me insurance and extras I hadn’t thought about. I will recommend Gemma to lots of friends.
Thank you.
So happy with booking our first holiday…
So happy with booking our first holiday with gem so helpful looking in to stuff like bedroom ect
This is my second holiday I’ve booked…
This is my second holiday I’ve booked with Gemma, she’s friendly knowledgeable and super helpful, always goes the extra mile. Will always approach Gemma for my holidays now.
Gemma looked into every detail for me…
Gemma looked into every detail for me to make sure I was getting exactly what I wanted. She took her time making sure everything was correct
Hays experience
Very friendly and exactly what we wanted and dates and everything excellent
Amazing agent
This is the second holiday I have booked with Gemma and it won't be the last! Gemma is super helpful, keeps you informed every step of the booking and goes above and beyond for the customer. My in-laws have also booked their first holiday with Gemma and said they won't go anywhere else in future. I highly recommend Gemma to book your next holiday, you won't be disappointed!
Our First ever Family Cruise
Thank you so much for booking our first ever cruise and making it so easy. Gemma was really informative, gave comparisons to other competitors and thorough details on everything. We can’t wait 😎

Reply from Hays Travel - Gemma Harris
Great to have someone else do the research!
It’s great that someone else can research the place that interests you and find out all the details and tips for your destination. I don’t particularly enjoy that part of looking for a holiday! I love that it’s out of hours…that just makes it so much easier to communicate.
Gemma @ hayes, great customer service
Gemma sorted out our holiday last year, it was a no brainer to go to her again this year. Saw the holiday we wanted on FB, messaged it to Gemma and she sorted it all out, at a better price! Great advice & double checks the small print to make sure we were aware of all the details, transfer times etc. No hassle and great customer service.
Gemma Harris dealt with my booking
Gemma Harris dealt with my booking, she was very helpful and dealt with all my questions promptly, very easy booking with the help from Gemma!
Fantastic service from Gemma Harris
Gemma Harris - genuinely fantastic service, she is lovely to deal with, efficient, helpful and always responsive. This is the second year Gemma has helped us find a holiday, she is a credit to Hayes. Can't recommend her highly enough :)
From start to finish Gemma was very…
From start to finish Gemma was very helpful. Quick response to questions and everything was explained clearly. All totally hassle free and I’d thoroughly recommend booking with her!!
Gemma is very helpfu and very…
Gemma is very helpfu and very passionate about her work, always at the end of the phone if u need help. I've even phoned her on a Sunday to book a holiday and she is always happy to help. Wouldn't book with anyone else
Gemma was fantastic really helpful went…
Gemma was fantastic really helpful went above and beyond
Gemma was helpful enthusiastic and…
Gemma was helpful enthusiastic and happy to help, with exceptional knowledge. Gemma was a pleasure to deal with and book our family holday witj
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