Hays Travel - Graham Kelly Reviews 

370
TrustScore 5 out of 5

4.9

Personal Travel Consultant Graham Kelly, OL12 Rochdale, GB


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See what reviewers are saying

Rated 5 out of 5 stars

What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service always a pleasure dealing with Graham Kelly . Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s li... See more

Company replied

Rated 5 out of 5 stars

We were in a situation with flights but no accommodation due to a villa company letting us down. Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is... See more

Company replied

Rated 5 out of 5 stars

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holida... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Graham Kelly, OL12, Rochdale, United Kingdom

  • 01706 508402

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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4.9

All reviews

(370)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldnt ask for a better travel agent

Couldnt ask for a better travel agent! Graham goes above and beyond to make sure booking, checking in and going on holiday is a breeze, he handles all our special requests for disbaility for me and all i have to do on the day is turn up to the airport. He always trys his best to find the best value and goes above and beyond emailing often out of hours when we need it!

August 12, 2024
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Reply from Hays Travel - Graham Kelly

Hi guys :-) Thanx very much for your kind review, it's very much appreciated :-) Always a pleasure to assist with your holiday plans :-) Hope you all have a fab holiday :-)

Rated 5 out of 5 stars

Over the years we have dealt with…

Over the years we have dealt with Graham many times very professional & knowable we would not deal with nobody else

July 28, 2024
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Reply from Hays Travel - Graham Kelly

Hiya Brenda , thanx very much for your kind review, it's very much appreciated :-) Always my pleasure in assisting you will all your holidays :-)

Rated 5 out of 5 stars

Graham is the best

Graham is the best! Always so helpful

July 27, 2024
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Reply from Hays Travel - Graham Kelly

Awwww you're too kind Suzanne haha :-) Thanx again for your kind review , It's very much appreciated :-) Hope you have a great time :-)

Rated 5 out of 5 stars

Helpful in every way

Graham was really helpful in trying to find us the best deals for the type of family holiday we were looking for. We have used this company for about 3 years and are always really pleased with the service we receive.

July 11, 2024
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Reply from Hays Travel - Graham Kelly

Ta very much for your kind review Teresa, it's very much appreciated :-) Hope you all have another great holiday n chat soon for ya next one :-)

Rated 5 out of 5 stars

Impeccable service

Impeccable service, even on a Sunday. Graham could not have been more helpful.

July 8, 2024
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Reply from Hays Travel - Graham Kelly

Many thanx George for your kind review, it's very much appreciated :-) I'm sure you will all have a great family holiday again :-) Many thanx :-)

Rated 5 out of 5 stars

Graham once again has helped us by…

Graham once again has helped us by making our holiday plans easy to sort and at a great price !!

July 8, 2024
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Reply from Hays Travel - Graham Kelly

Thganx very much for your kind review Alison :-) I think this was meant for Graham Marshall so i'll pass this on for you :-) Thanx for taking the time to review Graham, it's very much appreciated :-)

Rated 5 out of 5 stars

Graham was very helpful in making our…

Graham was very helpful in making our holiday booking easy to do and was very chatty and pleasant 😀

July 8, 2024
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Reply from Hays Travel - Graham Kelly

Many thanx Maxine for your kind review, it's very much appreciated :-) Hope you have a great holiday & chat soon for your next one ha :-)

Rated 5 out of 5 stars

Graham hays travel

Graham makes booking a holiday no problems, it’s a joy to speak and book with him, as we always do very efficient at his job.

July 6, 2024
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Reply from Hays Travel - Graham Kelly

Hiya Marj, thanx very much for your kind review , it's always very much appreciated :-) Always a pleasure to assist you in booking all ya hols :-) Have a great time n chat soon for ya next one ha :-)

Rated 5 out of 5 stars

Great service

Great friendly efficient service as always from Graham

June 1, 2024
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Reply from Hays Travel - Graham Kelly

Thanx for your kind review Elaine :-) It's very much appreciated :-) Hope you all have a great hollibobs n chat soon for your next one :-)

Rated 5 out of 5 stars

Happy customers

speaking with Graham, is so easy. He always gives us quick answers to our requests. And is always on time when he says.

May 10, 2024
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Reply from Hays Travel - Graham Kelly

Thanx for your kind review Adrian :-) it's very much appreciated :-) Have a great holiday and chat soon no doubt for your next one :-)

Rated 5 out of 5 stars

Makes booking a holiday a pleasure

Great service as always when booking a holiday with Graham from Hays Travel.
He’s so helpful and patient, supplying lots of details and options. Replies to any questions quickly and makes the whole process easy and takes any hassle away.
We have booked several holidays with him and will continue to.

May 6, 2024
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Reply from Hays Travel - Graham Kelly

Awwww thanx very much for your kind review Sarah :-) Always my pleasure to assist you will all your holidays :-) Have a great hollibobs and chat soon for your next one :-)

Rated 5 out of 5 stars

Ex ad always

Ex ad always

May 5, 2024
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Reply from Hays Travel - Graham Kelly

Cheers for your kind review Danny&Ann it's very much appreciated :-) Hope you all have a fab holiday n chat soon for your next one :-)

Rated 4 out of 5 stars

Tunisian break

Efficient service while booking.

March 24, 2024
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Reply from Hays Travel - Graham Kelly

Thanx Derek for your nice review :-) It's always appreciated :-)

Rated 5 out of 5 stars

Great service

Graham was very helpful, reliable and came up with just the right holiday at short notice.

March 28, 2024
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Reply from Hays Travel - Graham Kelly

Thanx very much for your kind review :-) It's very much appreciated :-) Hope you have a great holiday

Rated 5 out of 5 stars

Graham is amazing I told him everything…

Graham is amazing I told him everything I wanted and he came back with it all , booking was smoothly done

March 5, 2024
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Reply from Hays Travel - Graham Kelly

Yeaayyyy thanx very much for your kind review Hayley :-) it's very much appreciated :-) I'm sure you'll have a great trip :-)

Rated 5 out of 5 stars

Sorted everything I needed thank you…

Sorted everything I needed thank you Graham will definitely be booking with you again soon

March 3, 2024
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review guys , it's very much appreciated :-) Always a pleasure to assist you with ya hols :-)

Rated 5 out of 5 stars

Brilliant service

Brilliant service, get the best deals. Quick and easy to book. Graham very good at his job, wouldn’t use anyone else

February 23, 2024
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review which is very much appreciated :-) Hope you enjoy your hols and speak soon for your next one :-)

Rated 5 out of 5 stars

Graham Kelly was vary helpful and…

Graham Kelly was vary helpful and looked up my holiday and helped with what I was looking for very helpful 10 out of 10 thank you Graham could you please thank him for me for all his help thank you from Jamie and Lorna 👍

February 22, 2024
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Reply from Hays Travel - Graham Kelly

Thanx very much for your kind review Jamie, it's very much appreciated :-) Hope you have a great holiday and no doubt we shall speak soon for your next trip away :-)

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