What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more
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What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more
Company replied
Amazing customer service always a pleasure dealing with Graham Kelly . Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s li... See more
Company replied
We were in a situation with flights but no accommodation due to a villa company letting us down. Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is... See more
Company replied
This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holida... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Graham Kelly, OL12, Rochdale, United Kingdom
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Couldnt ask for a better travel agent! Graham goes above and beyond to make sure booking, checking in and going on holiday is a breeze, he handles all our special requests for disbaility for me and all i have to do on the day is turn up to the airport. He always trys his best to find the best value and goes above and beyond emailing often out of hours when we need it!

Reply from Hays Travel - Graham Kelly
Over the years we have dealt with Graham many times very professional & knowable we would not deal with nobody else

Reply from Hays Travel - Graham Kelly

Reply from Hays Travel - Graham Kelly
Graham was really helpful in trying to find us the best deals for the type of family holiday we were looking for. We have used this company for about 3 years and are always really pleased with the service we receive.

Reply from Hays Travel - Graham Kelly
Impeccable service, even on a Sunday. Graham could not have been more helpful.

Reply from Hays Travel - Graham Kelly
Graham once again has helped us by making our holiday plans easy to sort and at a great price !!

Reply from Hays Travel - Graham Kelly
Graham was very helpful in making our holiday booking easy to do and was very chatty and pleasant 😀

Reply from Hays Travel - Graham Kelly
Graham makes booking a holiday no problems, it’s a joy to speak and book with him, as we always do very efficient at his job.

Reply from Hays Travel - Graham Kelly
Graham always goes above and beyond and gives first class service

Reply from Hays Travel - Graham Kelly

Reply from Hays Travel - Graham Kelly
Graham is always a great help with what we need in a holiday

Reply from Hays Travel - Graham Kelly
speaking with Graham, is so easy. He always gives us quick answers to our requests. And is always on time when he says.

Reply from Hays Travel - Graham Kelly
Great service as always when booking a holiday with Graham from Hays Travel.
He’s so helpful and patient, supplying lots of details and options. Replies to any questions quickly and makes the whole process easy and takes any hassle away.
We have booked several holidays with him and will continue to.

Reply from Hays Travel - Graham Kelly
Graham was very helpful, reliable and came up with just the right holiday at short notice.

Reply from Hays Travel - Graham Kelly
Graham is amazing I told him everything I wanted and he came back with it all , booking was smoothly done

Reply from Hays Travel - Graham Kelly
Sorted everything I needed thank you Graham will definitely be booking with you again soon

Reply from Hays Travel - Graham Kelly
Brilliant service, get the best deals. Quick and easy to book. Graham very good at his job, wouldn’t use anyone else

Reply from Hays Travel - Graham Kelly
Graham Kelly was vary helpful and looked up my holiday and helped with what I was looking for very helpful 10 out of 10 thank you Graham could you please thank him for me for all his help thank you from Jamie and Lorna 👍

Reply from Hays Travel - Graham Kelly
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