Hays Travel - Graham Kelly Reviews 

370
TrustScore 5 out of 5

4.9

Personal Travel Consultant Graham Kelly, OL12 Rochdale, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service always a pleasure dealing with Graham Kelly . Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s li... See more

Company replied

Rated 5 out of 5 stars

We were in a situation with flights but no accommodation due to a villa company letting us down. Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is... See more

Company replied

Rated 5 out of 5 stars

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holida... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Graham Kelly, OL12, Rochdale, United Kingdom

  • 01706 508402

4.9

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(370)

120,299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service 😊

February 17, 2024
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Jenny thanx very much for your kind review , it's very much appreciated :-) Always a pleasure to help you book your hollibobs :-)

Rated 5 out of 5 stars

Helpful and polite Graham went to great…

Helpful and polite Graham went to great lengths to find the right holiday for me

February 18, 2024
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Richard, thanx very much for your kind review, it's very much appreciated :-) Pleased to have been able to source your last minute holiday. Hope you have a great time :-)

Rated 5 out of 5 stars

Tried so hard to get what we wanted

Tried so hard to get what we wanted, nothing was to much trouble

February 2, 2024
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Joan , thanx very much your kind review :-) It's very much appreciated :-) I'm sure you'll both have a great holiday n chat soon to get your next one sorted ha :-)

Rated 5 out of 5 stars

Very very helpful we got a really good…

Very very helpful we got a really good deal

January 31, 2024
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya all :-) many thanx for your kind review, it's very much appreciated :-) I'm sure you'll all have a great time, it's a really good hotel :-) chat soon for your next hols :-)

Rated 5 out of 5 stars

Thank you Graham kelly

I have been using this company for over 10 years ,, Graham kelly always comes up tops with perfect holiday packages and reasonable prices ,

November 30, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Kim :-) many thanx for your kind review, it's very much appreciated :-) hope you have a great holiday and chat soon for your next one :-)

Rated 5 out of 5 stars

Always book with Graham Kelly

Always book with Graham Kelly. He’s so helpful and gets us the best deal he can. Polite and friendly.

December 29, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Rita :-) thanx for booking again and for your kind review :-) it's very much appreciated :-) chat soon for your next one ha :-)

Rated 5 out of 5 stars

I couldn't have asked for better help

I couldn't have asked for better help, guidance and support. Will use every time. Look at our individual needs and really took the time to get exactly what we wanted.

December 18, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

My pleasure Danielle , always available to find you your perfect hols , thanx for your kind review , it's very much appreciated :-) chat soon :-)

Rated 5 out of 5 stars

Graham was really helpful and sorted my…

Graham was really helpful and sorted my booking straight away

November 14, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Angie , thanx very much for your kind review :-) It's very much appreciated :-) hope you all have a great holiday n chat soon for your next one :-)

Rated 5 out of 5 stars

Lapland here we come

Got just what I wanted fantastic service

October 21, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Yeaayyy thanx for your kind review Sue :-) It's very much appreciated :-) You're both going to have a fabulous experience :-) say a Hello to Santa for me ha :-)

Rated 5 out of 5 stars

Graham Kelly at Hays Travel is very customer focused

Graham always works very hard to get us what we want. We are not afraid to reject his first offer as we know he has the patience to find exactly what we DO want. Whether it is a short package holiday or a worldwide cruise Graham covers all. Would always recommend Graham.

September 23, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya A&P :-) thanx very much for your kind review, it's really very much appreciated :-) Always my pleasure to assist you in finding your perfect getaway and pleased that I was able to find you your next one. I'm sure you'll both have a great time :-) Thanx again and chat soon for your next one ha :-)

Rated 5 out of 5 stars

Booking holidays made easy

Graham is always so helpful nothing is too much trouble for him and he makes booking a holiday so easy

September 19, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Sue :-) Ta very much for your 'glowing' review ha :-) It's very much appreciated :-) Always my pleasure to help you find ALL your perfect getaways :-) See you all soon in sunny Portugal :-)

Rated 5 out of 5 stars

Top class

Graham always does his best to get us the best possible holiday! Helpful & always available we've been booking for years and will continue to.

August 13, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Nicoya, thanx very much for your kind review, it is very much appreciated :-) Hope you have a fab holiday ( i'm sure you will ) and look forward to helping you find your next trip away :-)

Rated 5 out of 5 stars

Call Graham Kelly for best deal!

Graham, amazing service every time, always go above and beyond.

August 17, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hi guys :-) thanx very much for your kind review, it;s very much appreciated , always my pleasure to assist you with your holidays and im sure you'll have a great time . Chat soon for your next adventure :-)

Rated 5 out of 5 stars

Graham was exceptional

Graham was exceptional
He goes out of his way to give %100 customer service and promptly keeping in touch, to make sure you are happy with your booking and service

July 30, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Marlene , thanx very much for your kind review, it's very much appreciated :-) Hope you have a wonderful time on your next holiday :-) and speak soon for your next one :-)

Rated 5 out of 5 stars

Majorca holiday 2024

Graham was very helpful and gave us the holiday we wanted. All questions answered and nothing was too much trouble.

July 31, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Sue , thanx very much for your kind review, it's very much appreciated :-) Was my pleasure to book you your holiday and i'm sure you will all have a great time :-) Hope to chat soon for your next trip away :-)

Rated 5 out of 5 stars

Graham came good again

Always ring Graham Kelly when we want a holiday and he finds what we want no hassle.

July 30, 2023
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Hiya Joy&Col, thanx very much for your kind review , it's very much appreciated :-) Always my pleasure to find you your holidays :-) Have a lovelt time away and speak soon for your next one :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look