Hays Travel - Jo-Anne Thomas Reviews 

235
TrustScore 5 out of 5

4.9

Personal Travel Consultant Jo-Anne Thomas, YO18 Pickering, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jo makes booking a holiday so easy, she listens to what you’re looking for and finds the best match and if you’re not sure what you’re looking for she has plenty of recommendations. Everything was so... See more

Company replied

Rated 5 out of 5 stars

I can't remember exactly how many holidays we've booked since finding Jo, but its several now. Jo is fantastic, professional, friendly, helpful, informative, you name it, Jo is it. Everythin... See more

Company replied

Rated 5 out of 5 stars

Smooth process with Jo, found a holiday and Jo sorted it all out with no issues. Wouldn’t book with anyone else

Company replied

Rated 5 out of 5 stars

Jo-Anne was super helpful, she was very good at her job making sure she found the best deal for us while making it an easy process. I would definitely recommend her to anyone wanting to book a holiday... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jo-Anne Thomas, YO18, Pickering, United Kingdom

  • 01751 616017

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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4.9

All reviews

(235)

127,394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jo makes booking a holiday so easy

Jo makes booking a holiday so easy, she listens to what you’re looking for and finds the best match and if you’re not sure what you’re looking for she has plenty of recommendations. Everything was sorted so quickly and the monthly payment plan is a great way to pay for your holiday.

July 8, 2026
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

thank you for your holiday booking and for taking the time to leave a review. Much appreciated Jo x

Rated 5 out of 5 stars

Smooth process with Jo

Smooth process with Jo, found a holiday and Jo sorted it all out with no issues. Wouldn’t book with anyone else

July 15, 2026
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

thank you for your holiday booking and for taking the time to leave a review. Much appreciated Jo x

Rated 5 out of 5 stars

We just keep coming back

I can't remember exactly how many holidays we've booked since finding Jo, but its several now.

Jo is fantastic, professional, friendly, helpful, informative, you name it, Jo is it.

Everything is made easier by Jo, thats the added value of using Jo's services. We tend to find our specific holiday ourselves, doing the research, etc. however, we then contact Jo and let her take over the rest of the booking activity, a win win situation for both of us.

We have recommended Jo to our friends and family based on our experience, and I recommend her to everyone else.

Thanks again

July 1, 2026
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Reply from Hays Travel - Jo-Anne Thomas

thank you for your holiday booking and for taking the time to leave a review. Much appreciated Jo x

Rated 5 out of 5 stars

Jo-Anne is brilliant

Jo-Anne is always ready to help find great deals on holidays, very friendly, would highly recommend

June 15, 2026
Unprompted review
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Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for taking the time to leave a review and for another booking. very much appreciated. Jo x

Rated 5 out of 5 stars

Jo-Anne was super helpful

Jo-Anne was super helpful, she was very good at her job making sure she found the best deal for us while making it an easy process. I would definitely recommend her to anyone wanting to book a holiday!

June 11, 2026
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. much appreciated. Jo x

Rated 5 out of 5 stars

Excellent service

Choices and options given were excellent and prompt, efficient and friendly service.

June 6, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for another booking and for taking the time to leave a review. Have a lovely holiday. Jo x

Rated 5 out of 5 stars

Very professional in her job …

Very professional in her job understands what we are looking for and goes out if her way to try get it for you . Wonderful.

June 4, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for another booking and for taking the time to leave a review. much appreciated. Jo :-)

Rated 5 out of 5 stars

Jo-Anne is so helpful

Jo-Anne is so helpful, always responds promptly and shares her expertise so readily. Always a pleasure to contact her and know you’re getting great service

April 29, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. very much appreciated. Jo :-)

Rated 5 out of 5 stars

Our 2nd booking with Jo

Our 2nd booking with Jo - Anne Thomas at HAYS TRAVEL, excellent service nothing is too much bother, great service would highly recommend.

April 19, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. very much appreciated. Jo :-)

Rated 5 out of 5 stars

Jo is brilliant

Jo is brilliant - so helpful and knowledgeable! This is the third time we have booked a holiday with Jo and will continue doing so

April 17, 2026
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. very much appreciated. Jo :-)

Rated 5 out of 5 stars

Great service

Great service , friendly agent , happy to use and will use for future holidays!

April 12, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and taking the time to leave a review, much appreciated. Jo xx

Rated 5 out of 5 stars

Jo-Anne makes the process so much…

Jo-Anne makes the process so much easier for us, she sorts everything out from airport parking and special assistance. It’s very much appreciated and nothing is too much trouble. We always recommend her to our family and friends… keep been fab. Thank you again ❤️

April 4, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for your continued support and for taking the time to leave a review. It is very much appreciated. Jo x

Rated 5 out of 5 stars

Jo listens to what you say then turns a…

Jo listens to what you say then turns a brief description into a holiday you hoped for , always focused on the detail and brief making sure you get the best options.

March 22, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. much appreciated. Jo x

Rated 5 out of 5 stars

I highly recommend Jo-Anne for travel…


I highly recommend Jo-Anne for travel planning services. excellent communication, attention to detail, and deep knowledge of destinations exceeded expectations. We are very grateful for her support and will gladly use her again in the future.

March 3, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. much appreciated. Jo x

Rated 5 out of 5 stars

Fab experience

Fab experience, told Jo-Anne what we wanted and she helped us find the perfect holiday, booking was made easy and everything was explained well, as well as checking in to make sure I had everything I needed prior to the holiday

November 13, 2025
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. Much appreciated. Jo x

Rated 5 out of 5 stars

Jo-Anne is very helpful making booking…

Jo-Anne is very helpful making booking very easy as she is very knowledgeable for our requirements.

January 16, 2026
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Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. Much appreciated. Jo x

Rated 5 out of 5 stars

Love booking with JoAnne Thomas..

Love booking with JoAnne Thomas... She makes everything seem so easy and friendly... Thank you (and sorry for the amount of queries I ask you)

February 14, 2026
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for your booking and for taking the time to leave a review. Much appreciated. Jo x

Rated 5 out of 5 stars

Jo’s excellent you tell her what you…

Jo’s excellent you tell her what you want and she messages you a few option’s and you go from there it makes it so easy

January 22, 2026
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Reply from Hays Travel - Jo-Anne Thomas

thank you for your booking and for taking the time to leave a review. Much appreciated Jo :-)

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