We’ve been booking through Hays Travel now for the last few years and we always use them. Jo Anne books everything for us every year and is the only person who just knows exactly what we like and will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't remember exactly how many holidays we've booked since finding Jo, but its several now. Jo is fantastic, professional, friendly, helpful, informative, you name it, Jo is it. Everythin... See more
Company replied
Jo makes booking a holiday so easy, she listens to what you’re looking for and finds the best match and if you’re not sure what you’re looking for she has plenty of recommendations. Everything was so... See more
Company replied
Jo was efficient and friendly, responding promptly to my queries. Yet again she has done another amazing job finding another holiday for us. Our requirements weren’t easy with my husband needing an ac... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo-Anne Thomas, YO18, Pickering, United Kingdom
- 01751 616017
4.9
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience with Jo-anne, told her everything I was looking for and we are now booked on a lovely girly break. Thankyou
May 24, 2023
Reply from Hays Travel - Jo-Anne Thomas
Thank you for taking the time to leave a review. I look forward to speaking with you soon. Jo x
Very straightforward booking our next…
Very straightforward booking our next holiday. Rep was helpful, friendly amd professional.
May 25, 2023
Reply from Hays Travel - Jo-Anne Thomas
Thank you for leaving a review and for the booking, I will look forward to speaking with you soon. Thanks Jo x
It was really easy to book a holiday
It was really easy to book a holiday. Jo-Anne found us a few choices to look at. It was no bother changing the dates of the holiday search and Jo-Anne is responsive to messages and answers any questions really quickly.
May 16, 2023
Reply from Hays Travel - Jo-Anne Thomas
Thank you so much for the review, I hope you have a wonderful time on your holiday. Jo x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.