Hays Travel - Jo-Anne Thomas Reviews 

240
TrustScore 5 out of 5

4.9

Personal Travel Consultant Jo-Anne Thomas, YO18 Pickering, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We’ve been booking through Hays Travel now for the last few years and we always use them. Jo Anne books everything for us every year and is the only person who just knows exactly what we like and will... See more

Company replied

Rated 5 out of 5 stars

I can't remember exactly how many holidays we've booked since finding Jo, but its several now. Jo is fantastic, professional, friendly, helpful, informative, you name it, Jo is it. Everythin... See more

Company replied

Rated 5 out of 5 stars

Jo makes booking a holiday so easy, she listens to what you’re looking for and finds the best match and if you’re not sure what you’re looking for she has plenty of recommendations. Everything was so... See more

Company replied

Rated 5 out of 5 stars

Jo was efficient and friendly, responding promptly to my queries. Yet again she has done another amazing job finding another holiday for us. Our requirements weren’t easy with my husband needing an ac... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jo-Anne Thomas, YO18, Pickering, United Kingdom

  • 01751 616017

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(240)

117,661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jo was extremely helpful and made the…

Jo was extremely helpful and made the booking process very easy. Will definitely use again. Thsnks Jo

January 10, 2024
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for taking the time to leave a review and many thanks for booking with me x

Rated 5 out of 5 stars

Jo-Anne Thomas

Jo, is like my personal holiday organiser, and always finds me beautiful holidays ❤️

January 4, 2024
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for taking the time to leave a review and for your continued support. x

Rated 5 out of 5 stars

Jo is always there for you home or away

Jo is absolutely efficient honest and goes that extra mile and is always there for us if we encounter any difficulties, its great when you have that one to one with your travel advisor,we go back to Jo every year 😁 and definitely needs to be awarded a gold ⭐

January 4, 2024
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you, so much for leaving a lovely review and thank you for continuing to book your holidays through me. xx

Rated 5 out of 5 stars

Helpful and knowledgeable

Helpful and knowledgeable, guided us through the booking, answering all our questions. Nothing too much trouble! Got a fantastic deal so very happy.

Great service! Thank you!

December 31, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for taking the time to leave a review and also for booking with me. x

Rated 5 out of 5 stars

Smooth and easy experience booking with…

Smooth and easy experience booking with Jo
Would highly recommend to all my family and friends. First class service

November 18, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for booking with me again, I hope you have a wonderful holiday xx

Rated 5 out of 5 stars

Brilliant service

Jo is reliable, approachable and always goes the extra mile. I know I'm always getting good deal with Jo and she always tries her best. I never book a holiday with anyone else.

November 22, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for leaving a lovely review, and Thank you for continuing to book with me. xx

Rated 5 out of 5 stars

Joanne - Hays Travel

Joanne was so helpful and patient, willing to look around for dates and packages for us.

October 18, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for taking the time to leave a review. It was a pleasure to help you get your holiday booked in. Jo x

Rated 5 out of 5 stars

Very helpful an understanding explained…

Very helpful an understanding explained everything

September 3, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you for booking your holiday with me, I look forward to speaking with you again soon and thank you for taking the time to leave a review. Jo :-)

Rated 5 out of 5 stars

Really helpful gave loads of good…

Really helpful gave loads of good advice when booking our first cruise

July 2, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you so much for taking the time to leave a review and what a good one to be your first. you will love it. Jo

Rated 5 out of 5 stars

Professional and friendly

Quick response time. Knowledgeable and helpful- thinking of necessary extras to make a family holiday run smoothly. Not pushy!! Thank you

July 4, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

thank you for leaving a review, I look forward to speaking with you again regarding your holiday. Jo

Rated 5 out of 5 stars

Excellent service from Jo

Excellent service from Jo, provided lots of information and call back as requested.

July 2, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Hi Claire, Thank you so much for taking the time to leave a review. I will look forward to speaking with you again regarding your holiday plans. Jo

Rated 5 out of 5 stars

Jo-Anne was so helpful and changed the…

Jo-Anne was so helpful and changed the criteria easily when we decided we wanted something different....flexible and responsive.

June 14, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you very much for taking the time to leave a review and your continued support. Its much appreciated. Jo x

Rated 5 out of 5 stars

It was very easy to book with Jo and…

It was very easy to book with Jo and she explained everything about the holiday perfectly, I would be more than happy to book my holiday this way again

May 27, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you very much for the lovely review, I hope to help you with your future holidays. Jo x

Rated 5 out of 5 stars

Manderson holiday

Jo was brilliant and took the stress out of searching endlessly for a family holiday within out budget. She was quick to respond to any queries and has found us the perfect holiday within our budget with everything we wanted to be included.
Couldn't thank her enough. Roll on august for some well over due family sun!!

May 31, 2023
Hays Travel - Jo-Anne Thomas logo

Reply from Hays Travel - Jo-Anne Thomas

Thank you very much for taking the time to leave this lovely review. I look forward to hearing about your holiday. Thanks Jo x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look