We’ve been booking through Hays Travel now for the last few years and we always use them. Jo Anne books everything for us every year and is the only person who just knows exactly what we like and will... See more
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We’ve been booking through Hays Travel now for the last few years and we always use them. Jo Anne books everything for us every year and is the only person who just knows exactly what we like and will... See more
Company replied
I can't remember exactly how many holidays we've booked since finding Jo, but its several now. Jo is fantastic, professional, friendly, helpful, informative, you name it, Jo is it. Everythin... See more
Company replied
Jo makes booking a holiday so easy, she listens to what you’re looking for and finds the best match and if you’re not sure what you’re looking for she has plenty of recommendations. Everything was so... See more
Company replied
Jo was efficient and friendly, responding promptly to my queries. Yet again she has done another amazing job finding another holiday for us. Our requirements weren’t easy with my husband needing an ac... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Jo-Anne Thomas, YO18, Pickering, United Kingdom
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Jo was extremely helpful and made the booking process very easy. Will definitely use again. Thsnks Jo

Reply from Hays Travel - Jo-Anne Thomas
Jo, is like my personal holiday organiser, and always finds me beautiful holidays ❤️

Reply from Hays Travel - Jo-Anne Thomas
Jo was efficient and found me a great holiday for the dates I wanted.

Reply from Hays Travel - Jo-Anne Thomas
Jo is absolutely efficient honest and goes that extra mile and is always there for us if we encounter any difficulties, its great when you have that one to one with your travel advisor,we go back to Jo every year 😁 and definitely needs to be awarded a gold ⭐

Reply from Hays Travel - Jo-Anne Thomas
Helpful and knowledgeable, guided us through the booking, answering all our questions. Nothing too much trouble! Got a fantastic deal so very happy.
Great service! Thank you!

Reply from Hays Travel - Jo-Anne Thomas
Smooth and easy experience booking with Jo
Would highly recommend to all my family and friends. First class service

Reply from Hays Travel - Jo-Anne Thomas
Jo is reliable, approachable and always goes the extra mile. I know I'm always getting good deal with Jo and she always tries her best. I never book a holiday with anyone else.

Reply from Hays Travel - Jo-Anne Thomas
Joanne was so helpful and patient, willing to look around for dates and packages for us.

Reply from Hays Travel - Jo-Anne Thomas
Very helpful an understanding explained everything

Reply from Hays Travel - Jo-Anne Thomas
The lady that took my booking was very helpful and quick.

Reply from Hays Travel - Jo-Anne Thomas

Reply from Hays Travel - Jo-Anne Thomas
Really helpful gave loads of good advice when booking our first cruise

Reply from Hays Travel - Jo-Anne Thomas
Quick response time. Knowledgeable and helpful- thinking of necessary extras to make a family holiday run smoothly. Not pushy!! Thank you

Reply from Hays Travel - Jo-Anne Thomas
Excellent service from Jo, provided lots of information and call back as requested.

Reply from Hays Travel - Jo-Anne Thomas
Jo-Anne was so helpful and changed the criteria easily when we decided we wanted something different....flexible and responsive.

Reply from Hays Travel - Jo-Anne Thomas
Very helpful relaxed but professional service from Jo Anne

Reply from Hays Travel - Jo-Anne Thomas
Jo was absolutely brilliant nothing to much trouble highly recommend jo for your holiday needs

Reply from Hays Travel - Jo-Anne Thomas
It was very easy to book with Jo and she explained everything about the holiday perfectly, I would be more than happy to book my holiday this way again

Reply from Hays Travel - Jo-Anne Thomas
Jo was brilliant and took the stress out of searching endlessly for a family holiday within out budget. She was quick to respond to any queries and has found us the perfect holiday within our budget with everything we wanted to be included.
Couldn't thank her enough. Roll on august for some well over due family sun!!

Reply from Hays Travel - Jo-Anne Thomas
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